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Sharon K
Deridder
4
Excellent location, friendly staff!
4.0 of 5 bubblesReviewed 9 Jul 2014
We had a quick overnight trip to College Station. This hotel was chosen for its location, and we were very happy with the staff, very friendly and helpful. The room was comfortable and clean.
Date of stay: July 2014Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hawthorn Suites by Wyndham
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Reviewed 9 July 2014

I love Hawthorn Suites in College Station. We always stay here, because of the suite arrangement. I love that they serve breakfast, too!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
1  Thank Beth M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hawthornmanager, General Manager at Hawthorn Suites by Wyndham College Station, responded to this reviewResponded 22 July 2014

Thank you for taking the time out of your day to complete our survey regarding the Hawthorn Suites. We are very pleased that you enjoyed your stay with us and the layout of our guest rooms. I will pass on this wonderful review to my staff members to ensure they continue to do a great job. Please feel free to contact me should you have any questions or need any assistance with your next reservation at the Hawthorn Suites. Thank you again and we look forward to your next visit to Aggieland.

Amber Delgado
General Manager
979-695-9500

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The minute we walked into the lobby it smelled like being in a flower shop! The two front desk men greeted and welcomed us and were very friendly. It smelled that way until we left. We stayed on the 2nd floor and it was easier to use the lobby stairs than wait for the elevator. Now the lady that was at the desk when we checked out was a lot less friendly. The suites are nice and roomy, wet bar, coffee-tea maker and mini fridge.. Beds were very comfortable. Vanity is set aside from shower and bathroom. Wife liked that! We were there through the 4th and some college kids were shooting fireworks in the front parking lot, but you could not hear them in our room on the backside. Our floor had one ice machine but was at the other end of the floor. No biggie I have teenagers with energy. I might have rated excellent except housekeeping and security was below average. Early the next morning after we checked in, my wife and I went down for breakfast. My two young teenage boys were still sleeping so I put out the do not disturb sign. When we returned the housekeeper asked if we do NOT want to have our room serviced. I said yes we do but would not be out of the room until around 10am since my son had a baseball games at Bluebell Park. Well you guessed it, when we returned later that evening our room had not been serviced. Since we keep our room clean and reuse towels, I did not call the front desk. I went down and picked up extra drinking cups for the room. The breakfast is good, waffles, scrambled eggs, sausage and biscuits and gravy one day, Then waffles, bacon, eggs, and biscuits without gravy the next. Plenty of juices, fruit, cereal and coffee. It was not very crowded during our stay and was a little dark in the eating area. Well our room did get serviced on the next day but the housekeeper did not leave any coffee cups or other cups. She should have seen the trash cans were full of them but still failed to provide anymore. Hopefully the housekeeper starts doing a better job. Even through our bad experience with housekeeping, the hotel was very clean. The property is in a good location with plenty of places to eat some within walking distance. Very close to A&M campus. It did look like there were families using the pool, but we did not this trip. As for the security issue, It appeared there were some long term oil field workers staying there and would regularly go out the side (exit only) from the stairs to smoke.They would block the door so they could enter again without walking around front. They would forget to unblock it which would allow anyone to enter the room floors without a key. I did mention this to the front desk, but it was still that way when we left. I would not recommend this property to any ladies traveling alone. This could be an awesome property if they beefed up some kind of security and enhance the housekeeping. Probably would stay again, but might stay somewhere else with equal rates due to the security and housekeeping issue.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Carl C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2014

Nice hotel - air conditioner rattled all night and then elevator broke and had to walk up and dow 3 floors

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Maryann U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2014 via mobile

The room was fine. Not complaints there. But the front desk person we spoke with was the rudest ever. His name was Mark. We travel often due to sports activities and the disdain and disregard encountered when speaking to him and asking him for information is unparalleled. The hotel can be great but unfortunately the customer service by this one individual was lacking.

Date of stay: June 2014
Trip type: Travelled with friends
Thank Janie O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2014

Date of stay: June 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hawthornmanager, General Manager at Hawthorn Suites by Wyndham College Station, responded to this reviewResponded 23 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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