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All reviews animation team outdoor bbq bar staff main restaurant all inclusive hotel every night salt water evening bar breakfast lunch and dinner sitting room kids club pool area plenty of choice chicken nuggets tennis courts meal times hotel grounds
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Reviewed 8 November 2011

I have just returned from a week's holiday here with my ten year old son. He enjoyed it very much and wants to return so that says much about it. I'm less enthusiastic, but still it was OK.
We had been to Tenerife before and stayed in what was a classier hotel, but it was in an isolated location and had nothing to do in the evening so I chose this place being right in the heart of Playa de las Americas. As it turned out the hotel had its own entertainment so we didn't need to go out to look for anything.
This is part of a German chain of hotels and a large proportion of the guests were Germans. There were other nationalities too from all over Europe, Italians, French, Belgians, Dutch, Scandinavians and some British and Irish. As we live abroad and speak several languages this was great for us. We enjoyed the multinational and multilingual atmosphere, but if you are a monoglot English speaker you may not feel so comfortable with this.
The whole place was clean and comfortable. There is a nice pool with salt water, plenty of sun loungers, various activities like football, volleyball and archery. At the pool we found that you had to hire towels for 1.50€ per day and I noticed that most of the guests had taken their own towels with them. Most of the staff were helpful and friendly, but one or two were a little unhelpful possibly due to a failure of understanding.
We had a very nice room with a terrace. No airconditioning, but fans in the ceiling. I needed an extra pillow and got it as soon as I asked. The TV had no remote control, but as most of the channels are either Spanish or German we didn't watch it much. There were no lifts and we were on the first floor so we had to carry our luggage up the stairs. Also the restaurant is on the second floor so this is not really a hotel for people with mobility problems although there was a guest in a wheelchair who seemed to manage OK.
Although this is an all-in place the bar only had a limited range of drinks for free and others you had to pay for, but the prices were quite low. The beer was Tropical, a local lager which is not very good. If you like beer there is a Bavarian bräuhaus just opposite the hotel. I was surprised that sangria was not available. It was here that some of the misunderstandings occured. Several times I was served a small glass of beer when I had asked for a large one in both English and Spanish. The words they seem to understand best are "One big beer please". Another occasion I was given a pina colada instead of a coca cola, my son wasn't impressed.
The restaurant was the main disappointment for me. The food at breakfast was fine - plenty of choice of bacon and egg or cold meat and cheese, etc. The only criticism was that the fruit juice was undrinkably sweet, but it probably cures hangovers. The lunch and dinner though were very poor. Much of the food was rather northern European and of a very poor quality not much better than in my canteen at work. There was a themed buffet every evening, but whether it was Mediterranean, Mexican or Asiatic, none of it tasted of much. The only good thing was the pizzas which were being made on the spot by an Italian and my son lived on these all the time. There were also snack foods available all day and in the evening near the bar and the pool. They had chips, nuggets, calamari, burgers and hotdogs which you could just help yourself to.
There was a big team of very enthusiastic entertainers who had to perform in several languages. During the day they organised the activities and ran the mini club for the kids. In the evening they put on a show which consisted of them dancing to music from shows like Mamma mia and Footloose. There was also bingo. My son really loved this and I did too. There was also a parrot show and a snake show which again my son loved.
I would say that if you are looking for a nice place to take your children then this is it. For them it was great. If you are going with friends it's not really the right place. My big reservation was about the standard of the food which is quite important for me. Will I go back? I'm undecided.

Date of stay: November 2011
  • Trip type: Travelled with family
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5  Thank RhodriT1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2011

third time here in 2 years, reception staff and welcome fantastic, all staff polite, friendly and helpful again. Always plenty of food and drink in a wide variety. Clean and tidy, lovely surroundings, entertainment every night. Mostly German guests with a splattering of English, French, Italian, Spanish and Polish. Rooms being updated on a block basis. Good holiday, plan to return next year again.

Room tip: poolside, away from entertainment hall for early restful night
Date of stay: October 2011
  • Trip type: Travelled with family
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1  Thank anne-davies3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2011

I just returned from the Park Club Europe and i have to admit the Germans know how to give a first class holiday .I had been with my wife staying in a mostly German populated hotel i need not have worried as they were friendly and very kind to non German holidaymakers like ourselves. The hotel was clean , friendly staff, great food and i,m fussy but i never felt the urge to eat out as there was always something we liked. The animation team give brilliant shows at night time and the during the day activaties were there if you so wished . So if your not German and abit worried about being the odd one out don,t worry after the week you,ll have enjoyed the experience. Oh i nearly forgot the beverages were certainly not watered down and the staff could not have friendlier . i just wish British run hotels abroad could take a leaf out of how this hotel done their business. Can,t wait for next year.

Room tip: Try to stay away from c block it,s right beside the main entertainment stage
Date of stay: October 2011
  • Trip type: Travelled as a couple
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1  Thank kelly-gary3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2011

RECEPTION
My wife and I stayed at the Park Club Europe hotel in September 2011 for a week all inclusive.
Upon arriving at the hotel the reception staff made us welcome and handed us the room keys giving us a brief rundown of the complex via a little coloured map, this was done very quickly as if they had done it a thousand times before.

ROOMS
The room we were given was at the far most reaching end of the hotel looking onto the volleyball court and back alleyway, it was also a pretty drab room with a dark blue carpet, and furniture, even the bed linen was blue, poor lighting made the room seem very uncomfortable as if it were a little prison, the bathroom as also very small and the shower was hard to access due to the layout having a solid wall covering a third of the bath.
The TV had no British channels programmed into it and the safe would not work with the keycard purchased from reception. We returned to reception and asked if we could have an alternate room and was told the hotel was very busy but to come back tomorrow and they would have a look to see what they could do. Sounded familiar but the receptionist sounded sincere enough.
On returning the next day we were allocated a room at the front of the hotel with much brighter décor, although the furniture etc looked much more worn and a little run down, we accepted the room. During our stay the cleaning staff kept the hotel spotlessly clean, our towels were changed daily but the bed linen was only changed once during the week we stayed.

RESTAURANTS
Although this hotel boasts multiple restaurants, there was only one open which was located on the 2nd floor of the hotel – AS THERE ARE NO LIFTS, THIS WOULD NOT BE SUITABLE FOR ANYONE WHO HAD DIFFICULTY WALKING OR CLIMBING STAIRS.

The food in the restaurant was standard for a basic 2-3 star hotel, not as described for a 4 star which this was supposed to be. The food was repeated everyday with little change and mainly aimed at the German & French market, certainly not the English side. Because of this, we ate breakfast and lunch but could not accept what was on offer each night for dinner, therefore we ate out instead.
The seating in the restaurant is something we had not experienced before, every table is a large square sitting 8 people, you were often forced to sit with people who were not happy you were imposing on them during their meal, we tried to interact on many occasions and were met with grunts of disapproval and often blanked completely.

BARS
This I would say is the one of the better parts of the hotel, the bar staffs are generally very good, the drinks are of good quality, although they are locally produced spirits, and they have used the better tasting variety rather than those which often taste like cheap perfume.
I did notice however, the bar staff would serve the European clientele before the British which I though was rather strange until I saw several of them being slipped a small backhander which went straight into their pocket, something to remember if you want to be served first.

SWIMMING POOLS
The hotel has two swimming pools, a smaller one at the side of the complex which is residential, and a larger free formed pool which is the highlight of the hotel, this is kept very clean and you can always find a sun bed throughout the day.

ANIMATION TEAM
The animation team work hard at night to entertain the guests, even though it’s only for a couple of hours, the rehearse well and put on a reasonable show, even though it can sometimes be annoying having the same info repeated in several languages.
The same cannot be said for the daytime activities however, the same animation staff seemed to be shuffling around with a lack of enthusiasm, we had more entertainment watching a cat and its new kittens running around playing.

RECOMMENDATIONS
Would we recommend the hotel ?
No not really, there are better hotels in the area for the money.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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3  Thank GMKB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2011

best kept secret in tenerife,rated as a3*** , rooms are clean but basic,make sure you ask for a room with a fan ,no air con. take a beach towl and soap. staff are great and the food is fantastic , 80% german, spanish,french,and only 10 english people at our time. pool area very clean and well maintained. would go again .

Room tip: need a room with a fan ,no air con.
Date of stay: October 2011
  • Trip type: Travelled as a couple
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6  Thank ian_antliff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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