We booked online for a 3 night stay. The booking e-mail came in with deposit made and balance due at check-in. We arrived after the staff had left for the day and a very nice letter was left on the door with directions to our room and other amenities available until morning. A breakfast of a stuffed croissant filled with creamy chicken chunks with melted shredded cheese over the top was exquisite, Michelle met us with our receipt to check-in. As I looked at the balance, I was aware that it was not correct. I looked up the confirmation e-mail and showed Michelle. She said she would look into it. She crossed off the amount and wrote in the confirmation amount. I brought it up to her again on Sunday after we returned home and saw the charge. She said she would look into it and call me on Monday. She did not call and the charge cleared. I responded to the e-mail confirmation from the "innkeeper" regarding my concerns about the apparent "bait and switch." He initially tried to soft-shoe me about how the charges were supposed to go; due to the reservation system not working the way it is supposed to. I told him that I understood his explanation, but the confirmation e-mail showed a different amount. Thomas then accused me of trying to "fleece" them. That confirmation e-mail is a contract and all I wanted was for...More
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