I stayed at Dorado Beach from the December 26th to January 2nd. On arrival I was given room 230 on the second floor, the floor above most of the common areas, in front of the elevators and next door to a storeroom of the cleaning staff. The room was quite large but with no view at all (looking at a cement wall 5 or 6 meters away from the balcony). I don’t care much about the view because when staying at a beach hotel because I do not intend to spend a lot of daytime in the room, but I do care about noise at night and early morning. I had specifically requested a room in a quiet zone and room 230 was the worst possible choice in that respect. Moreover, there were plenty of small black bugs in the room. The room seemed to be vacant for some time and it did not seem very clean (with some dust on the more hidden surfaces).
I immediately asked at the reception to be given another room, but I was told that the hotel was fully booked and that I should wait until next day. Next morning I requested again to be moved to another room and the lady at the reception told me again that they were fully booked and that I had booked the cheapest room in the hotel and that was the room I was getting. I was very surprised because at the time of booking (through ALPHAROOMS.COM) there was a single type of rooms to be booked and I was not aware that those rooms were the cheapest rooms in the hotel. I contacted Alpharooms and was told that their contract with the hotel did not specify that they were selling the cheapest rooms. They also told me that they were having problems contacting the hotel due to the holiday season.
After a search in the alpharooms website, I realized that there were available rooms at the nearby Clubhotel Riu Vistamar. I suggested to alpharooms to be moved to that other hotel, even if I had to pay an excess relative to what I had already paid (according to the advertised rates, I would have to pay an excess in the range 100-200 euros). In spite of the advertised vacant rooms in Riu Vistamar, alpharooms told me that there were no rooms available and proposed me instead to move to a Riu Palace in Maspalomas (15 km distance from Dorada Beach) and pay an excess over 700 euros. I refused and they told me that the next day the Dorado Beach would “upgrade” my room to a room with sea view. The new room was nice and clean.
Besides this bad experience with the initial room, I think that the hotel is good, for a three stars hotel. The common areas are nice and they have a good spa (free of charge for the hotel guests). The food is also good and not very repetitive.
All in all, my advice is that if you intend to stay in this hotel, then you should book a room with sea view because there are some awful rooms that do not have sea view. And you should avoid to book with alpharooms or other travel agency which does not make the distinction between rooms with sea view and rooms with no sea view, especially if your stay will happen during a high season.
- Also Known As:
- Dorado Beach Aparthotel Hotel
- Dorado Beach Aparthotel Hotel Arguineguin
- Aparthotel Dorado Beach Arguineguin
- Aparthotel Dorado Beach Hotel Arguineguin
- Hotel Dorado Beach & Spa Arguineguin, Gran Canaria
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