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Traveller rating
270
56
9
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All reviews cracker barrel cookies tgi fridays eggs sausage charleston area free popcorn great stay would definitely stay here again king room up to date west virginia clean rooms parking lot fresh fruit bagels hot breakfast
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Reviewed 19 April 2015 via mobile

I don't often give five star ratings. They got one here for above and beyond service. I can't find even a minor complaint. The staff was so friendly and welcoming. Everything was spotless. At the breakfast area there was an employee who at every opportunity cleans and refilled everything to assure each guest had the same experience. There is an aura here of wanting to be better than average and they succeed. If you pass through this area make this your first choice. Bravo to the management and employees!!

Date of stay: April 2015
Trip type: Travelled as a couple
Thank Zelda626
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this reviewResponded 16 May 2015

Dear Zelda626,
Thank you so much for feeling we were worthy of 5 stars! Our entire team appreciates your recognition of their efforts. You are correct - we definitely strive to be better than average.
We hope to see you again soon!
Angela Harding ~ General Manager ~ 304.776.7711

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Reviewed 31 March 2015

We have stayed here several times in the last few years and always were impressed with the friendliness and amenities of this hotel. We stayed here on two consecutive weekends recently and the first weekend was great, as usual. The second weekend, not so much. The front desk person was not friendly at all. No complimentary cookies or popcorn were available, which was very disappointing. We always looked forward to this little snack after a five hour drive. We do like this hotel very much and it is one of the cleanest we have encountered at twice the price. We may return, but I hope they have more consistency in management in the future since that is the first impression most people will get of the hotel.

Date of stay: March 2015
Trip type: Travelled with family
1  Thank vancehays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this reviewResponded 1 April 2015

Dear Vance H,

I sincerely apologize that your stay was not up to our expectations. We take guest satisfaction very seriously and are very unhappy that we disappointed you. We will use your feedback with our team to improve our service. Please call me at your convenience to further discuss your stay.

Thank you,
Angela Harding ~ General Manager ~ 304.776.7711

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Reviewed 26 March 2015 via mobile

Stayed in this hotel for a meeting in Nitro. Hotel was very clean, comfortable. Breakfast was good, and the night I was there, they offered "unstuffed" pepper soup as a complimentary dinner. Overall, I was very impressed with the staff and the room.

Date of stay: March 2015
Trip type: Travelled on business
Thank candiedick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this reviewResponded 28 March 2015

Dear candiedick,

Thank you for taking the time to write a review! We are so glad you were impressed - that is our goal! We strive to be the best hotel in the Charleston, WV area. Hope to see you again soon!

Kind regards,
Angela Harding ~ General Manager ~ 304.776.7711

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Reviewed 25 March 2015

We came to Cross Lanes, WV to visit the Mardi Gras Casino just up the road from the Sleep Inn. The rooms were nice & very clean but the staff were superb!! Such a friendly group of people!! Didn't try the breakfast due to a Cracker Barrel right next door but it looked nice if you're in a hurry to be on your way. We really appreciated the free shuttle that took us to the casino and it runs until 4:30am!! A little more than we wanted to spend on a room but we'll return to the Sleep Inn!!

Date of stay: March 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Bluejacket23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this reviewResponded 28 March 2015

Dear Bluejacket23,

Thank you for staying with us while visiting the Mardi Gras Casino! Our team appreciates your comments about their service! We strive to be the best hotel in the Charleston, WV area! We look forward to your next visit!

Kind regards,
Angela Harding ~ General Manager ~ 304.776.7711

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Reviewed 17 March 2015

I stayed in the Sleep Inn during a time of impending floods, sliding rocks and mud slides due in part to rains and melting ice. The facilities at Sleep Inn were quite comfortable, always clean and neat as a pin,with staff always available. Delicious breakfast bright and early with sufficient quantities for everyone, fresh coffee and even popcorn in the lobby every evening. Many nights warm hearty soup was also available in the area adjoining the lobby.

Exercise room and pool were even available as were vending machines conveniently located.

Date of stay: March 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank lrark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SleepInnandSuites, General Manager at Sleep Inn & Suites, responded to this reviewResponded 28 March 2015

Dear Jerry G,

Thank you for sharing your experience with other travelers. Our staff works hard to make this the best hotel in the Charleston WV area. We hope on your next visit we have better weather for you!

Kind regards,
Angela Harding ~ General Manager ~ 304.776.7711

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