We had a reservation for a non-smoking room. As we entered the so-called "No Smoking" room, it reeked of stale cigarette smoke. As we were tired from a day of travel, we attempted to stay. But my wife soon started to have an asthma attack. I complained to the front desk and they were very gracious and apologetic in moving us into another room. When I asked how that room could be considered a non-smoking room, they admitted that they would use that room as an overflow smoking room when all their smoking rooms were taken. ARE YOU KIDDING ME!! They deliberately put smokers in non-smoking rooms! The staff was very accommodating but what would have happened if they didn’t have another non-smoking room to put us in? And why didn’t they put us in that room first? While they were helpful, they did not offer any discount or coupons for our troubles. IF YOU ARE A NON-SMOKER, ASK TO INSPECT THE ROOM FIRST FOR ITS ORDER!
Room Tip: Ask to smell the so called non-smoking rooms before you check in!
Cleanliness is marked as poor bec...
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