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Reviewed 5 June 2014

My wife, mother in law and myself stayed at the Beach Club for 2 weeks and had a wonderfully relaxing stay.

Service was outstanding and we had up close issues with the room that required staff to come to our room for repairs. We stayed in a 2 bdrm/2 bath vacation club unit in the Kahili building that was perfect size for us. The main bedroom had issues with the air conditioning and it wasn't turning on so I went to the front desk and let someone know that when they had time to send someone up to take a look. Within 30 minutes we had 2 gentleman at the door ready to take a look. It was diagnosed as a failed fan compressor that would need a complete change out. We were heading out for the morning so we left the guys to their work. When we got back the room was cooling as expected so we were up and running once again. Service crew was apologetic about the problem but just glad it was resolved quickly so thank you for that.

We also used the concierge service to book 2 things and were well taken care of for both of them. Everything went smooth and as expected.

During our 2 weeks we explored the island but spent quite a bit of time around the amazing pool just soaking up the sun and relaxing. The pool area is so large that you can certainly find a place that suits your needs for the day....ours were pretty much away from the kids so we made it happen.

Duke's, Cafe Portofino, Kalapaki Grill and Kukui's poolside restaurant all provided wonderful food for whatever mood we were in.

Thank you for another great stay and look forward to our next one in the future.

Room tip: Kahili building 7th floor gave us great views of the pool and beach...would recommend that if you can select your area.
Date of stay: May 2014
  • Trip type: Travelled with family
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1  Thank OPtravel4fun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2014

I spent 4 days at the hotel with my family. The hotel is in a fantastic location. The pool is amazing and the beach is perfect. The rooms were nice and spacious.

Kukui, the resident bird on property hadn't made an appearance during our visit. We all really wanted to see him. On our last day we asked the front desk and told them it was our last day. They called in a few favors and what do you know Kukui appeared within 20 min of our request. It was the icing on the cake of our trip!!

I can't wait to return!

Date of stay: January 2014
  • Trip type: Travelled with family
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1  Thank Kristi K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2014

Our stay at the Marriott was for 3 nights as we had come from the big island. We had come from an amazing resort so arriving at the marriott was a bit of a let down. The drive up and into the lobby was nice however in order to get our suitcases to the lobby, we had to take a hallway to the elevators that were out of the way. On the way to our first room, we had to go through multiple doorways, and as my husband and I both were carrying luggage, it made it impossible to get to the room without frustration. The hotel doesn't even accomodate for people carrying luggage not to mention what about the older people with timeshares at this location that may not be able to open/close all these doors. The first room was tried had 2 full size beds. We didn't even know hotels gave out full size beds. We were told the hotel had been recently renovated however the hallways were dark and old. The bathrooms appeared renovated however do not expect anything from the rooms. The second room we were accommodated had a king size bed though no balcony. Having no balcony at this hotel does not mean much as it only adds about 2 feet of poorly designed space with poor patio furniture. The views were remarkable from both rooms I will give them that. The pool was very nice and wonderful to use. We do not think the hotel owned the beach as in the afternoon many people would park nearby and come to the beach. You also are not allowed to place chairs on the beach! What kind of vacation spot is that! We spent very little time on the beach as we were not happy to have paid for a private resort where anyone could use the beach. We ate at only one restaurant for breakfast as we preferred to spend less time at this resort. This hotel also included mainly retirees and elderly using their timeshares. The area around the Marriott includes bars, convenience stores, cheap hotels...I recommend investigating the south or north end of the island more as this hotel did not live up to any places we have stayed on other vacations. We loved Kauai but were very disappointed we picked the Marriott to stay at. Marriott has declined if they think this hotel is a great getaway in Hawaii.

Room tip: Most ocean views are ocean front though you don't need a balcony as each room has a sliding screen door. Why all the rooms don't have balconies are beyond me... some renovation. Ask for a king size bed otherwise you will get 2 full size beds.
Date of stay: May 2014
  • Trip type: Travelled as a couple
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4  Thank Lov2Travel727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan N, Corporate Customer Care Manager at Marriott's Kaua'i Beach Club, responded to this reviewResponded 8 July 2014

Aloha! We are happy you chose Marriott’s Kaua'i Beach Club on your recent trip to Hawaii. Our team takes your comments seriously and appreciates your feedback on areas of improvement. Your comments will be shared with the appropriate teams so we may follow up on your concerns. Thank you again for your review and for visiting us in Hawaii!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This is our favorite resort on Kauai. It is very close to just about everything and it has by far the best pool on the island. Morning walks to several close breakfast spots is a great way to start the day. The rooms are a bit outdated and that is why only 4 stars.

Date of stay: April 2014
  • Trip type: Travelled with friends
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1  Thank kawikac2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2014

We loved this fabulous resort for our honeymoon! Beautiful view, exceptional pool and beach access, and a wide range of dining experiences made our getaway extra special. Comfortable rooms and beds, friendly staff, and beautiful art everywhere make this resort an all encompassing experience.

Room tip: We were fortunate to get the 11th floor of the main tower. We had exceptional views of the pool and lagoon!
Date of stay: May 2014
  • Trip type: Travelled as a couple
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2  Thank C L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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