This hotel serves the best food! The breakfast is very expensive, but also very good. I've been in this hotel about 4 times now and they never let you down. Also try the burger in the bar, its exceptional!

The rooms are very nice and clean. I got an upgrade once to a corner room which had lots of windows and a great modern look. The beds are also amazing.

I had some trouble getting my SPG points for this hotel. Which is more a problem of the SPG program but that was a bit annoying. They also don't recognize that I already visited them a couple of times, which I think they can get out of the system. So a bit dissapointed with that, as I booked many groups and business meetings in this hotel over the years.

The location is very convenient both for business as for trips. The Moscone Center is just a 3 minute walk!

My husband and I stayed for a week over New Year’s Eve. As before, every staff member was gracious and attentive whether we were in the lobby (concierge & doormen), the Club Lounge, or the restaurant, Luce.

Luce, is an example of what we especially enjoyed on this visit. We had heard it had received a Michelin star for the third year in a row, but we were delighted that the prices were comparable to other restaurants. We kept hearing from guests in the Club Lounge (more about the Club below), that the butter-poached lobster was “fabulous” (two guests had it two nights in a row) as well the John Dory, and other items. During our stay, we savored and can highly recommend the lobster, the John Dory, the diver scallop and abalone appetizer, the sweetbread ravioli and a soup with celeric, apples and coffee ice cream. I’ll write more about Luce under restaurants since it was such a positive experience.

The hotel location was great, as always, but it was even more important to be so close to all of the tourist sites and public transportation because of the new, higher taxi costs and because I could get everywhere I needed to go with my sprained foot.

We had a terrific corner room with floor to ceiling windows and a great view of the bay, the city, the Bay Bridge, and the New Year's Eve fireworks that were visible down at the end of Howard Street.
**Recommendation: stay on a high floor with a better view; the corner rooms are the best.

The Club Lounge, an oasis within the hotel, was even better than before. Although the food has always been delicious, it seemed there was increased focus on providing healthier, attractive appetizers that are more in line with the food served in Luce. Along with the assorted veggies and dip and cheese and crackers, there were freshly prepared treats such as tuna tartar along with additional cold items. One night, lobster claws were included. For the hot food, highlights were skewers of fish filets and some with chicken breast: neither had any breading or batter. The assortment was different every evening.

Each time we passed through the Club, there was something to eat and beverages to enjoy: breakfast, soup-midday, teatime, evening appetizers and drinks, and then dessert with liquors.
**Recommendation: upgrade to the Club for a more memorable, tasty stay. We made some great friendships with other guests and shared travel tips, too.

Finally, one of the most important reasons why we stay here is that everyone always welcomes us (and everyone else) and they want to ensure that we have a wonderful, memorable stay. It’s just a very special place.

Very close to the conference center, facilities are pleasant including a nice pool and gym. Rooms are comfortable and quiet. Great city and bay views from the higher levels.

Subject: InterContinental San Francisco
Location: San Francisco, California, United States, North America
Title: bad customer service and liars.....................
ID#: 122893276

This is a little late and long, but I stayed at the ICH SF July 20/21.

My reservation was booked by a travel agent and when I checked in I was given a single room. I showed the desk agent my print out that showed a King room. This particular agent was a little confused on what to do as they were very busy that night. Non the less the agent was a reasonable person.

However the adjacent agent listened into our conversation and said " do not give her an upgrade" repeatedly  without actually knowing the conversation. ( I had a confirmed king room....). As imagined this upset me and I asked for the manager. She came out of the back office and asked the problem. I told her that the adjacent desk agent was rude, snooping in our converastion and said specifically and repeatedly " do not give her an upgrade". I do not think this is proper customer service for a front desk agent at the caliber of a hotel.

The manager then said to me "oh no, no, she did not say that" ,also repeatedly. I asked the manager how she as the manager  could tell specifically what the desk agent said. The manager was in the back while this conversation was going on,.... it was like I was talking to a robot with prerecorded answers that were not relevant, it blew my mind.

After every time she said no the agent didnt say that I asked her how she knew what was said- as she was far away ain the back and not part of our conversation....

Fast forward I go to sleep and in the morning after showering I tilted my head up to put eye drops in my eyes and I noticed the entire bathroom ceiling was covered in sticky oil/resin- almost like drops of honey waiting to fall. Failure on the ventilation system and old paint. YUK!

When I checked out I told them about it and how the whole expreience was well below what I expected from this chain of hotels.

(This gets better keep reading)

That same morning around 9:30 am I get a call from Shehani De Marseille, Guest Services Manager, telling me she understood I had a bad stay and being very appologetic. "what can we do for you" she kept saying. "Can we credit your bill some amount?"- "NO my room was paid by work - what good does that do me, the one who had the bad experience" I responded,

"Can we give you a free night?", "Yes if its another property not this one". "We can only offer you a stay here", she said. "No, thank you, nice gesture but I have no interest to stay at your SF property after last night and the room condition and thats too bad because I come to SF every week", "We really want you to come back and experience what a stay should be like here at this property". "Well since I am up all the time, I could do that..." Shehani said she would send me an email confirming the free room and assured me that this experience would not happen again.

What I got was an emails few days later thanking me for the conversation and only offering me a room upgrade.... what a liar! And further wasting my time and letting me down again.

I would not stay at this hotel.