I've never done "hard time" before, but after staying at this hotel for a week, I think I know what it's like to be in prison. You can look out the window and see all that Moab has to offer: the mountains, the restaurants, the nice hotels, and you can see people enjoying those things. But then you turn around and realize that you're stuck in a shabby, dirty hotel which is taking advantage of you. It's a bad feeling.
Let me start with the continental breakfast ("this garbage is from what continent??" har har...). They take an industrial sized can of fruit cocktail and dump it into a plastic tray. They set out some loaves of wonderbread. They hard boil some eggs and serve them cold. Voila! Breakfast. Don't forget the styrfoam plates and cups, and to throw in some metal folding chairs as seating. I'm serious, folks- this is not only an insult to the guests of the hotel, it's an insult to breakfasts in general. It's junk. Prison food. There are international travelers in Moab who may think that this is representative of an American breakfast. I'm embarrassed.
How about the atmosphere? We'll work from the ground up. The carpets are oddly mismatched (some blue, some red, some green...) and stained. There was a glob of white goo on the floor outside my room for the entire week that I was there. The doors all look like closet doors. There is mismatched vinyl glued to all sorts of random surfaces. The dresser would have been right at home in a trailer park, and the table and chairs (also mismatched) may have come from a high school library or Army surplus store. Cap it all off with a stained drop ceiling.
The mattress made a metallic grinding sound when I sat on it, and it's definitely not supposed to do that. Nor was it comfortable, at all.
Housekeeping. What did they do? They replaced my shampoo and towels and they tidied up the bed. And that was all they did. I got take-out on my first night, and the dirty container with a half-eaten biscuit on top of it was still there when I left. 7 days later. Yes I could have thrown it out on my own, but it became a stand-off, which I won. I did not touch the biscuit! They didn't vacuum, didn't change the sheets, didn't empty the coffee pot. New soap, new towels, and good luck to you.
Yes, I am writing a long and bitter review of this place, but they give me bitter feelings. I think they're taking advantage of travelers: with demand for lodging so high in Moab, why improve? Why invest? Why keep the place comfortable and clean? For every angry traveler who is grossed out by this place and will never return, there are 10 more out there who are fighting to get in. And so they continue raking in the money while we as customers suffer the consequences.
So, there you have it. If you're desperate for a room, as many travelers headed to Moab are, and all you want is a place to keep the rain and animals off of you while you sleep, then this is the place. But if you're looking for something more, like a nice place, look elsewhere.
- Also Known As:
- Moab Valley Hotel Moab
- Moab Valley Hotel
- Moab Valley Inn Utah
- Official Description (provided by the hotel):
- WE LISTENED TO YOU!! We are jumping into a new look for 2014! Check out all our improvements we are making this winter on our website or on our Facebook page.Moab's best deal! Clean rooms, friendly staff, complimentary deluxe continental breakfast, indoor/outdoor pool and hot tub, free wi-fi, business center, hospitality room and much more! 100% non smoking facility for your comfort. Large, spacious family friendly friendly rooms available. The Moab Valley Inn is conveniently located on Main street in beautiful downtown Moab. ... more less
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