My personal experience here was so oddly mixed. I did have warm service from all of the employees. A request I made had not been honored, I was given a restaurant comp. So far so good. Room was clean and bathroom, towels etc were all clean and tidy. Newspapers arrived every morning as requested. The service in general, however was really slow and the internet was impossibly slow! I needed some stuff printed out and the e-mail the concierge gave me was incorrect ( he didn't get the e-mail I was sending from my room THREE times) then he said he would have it at the concierge desk for me to pick up right away. It wasn't ready the NEXT DAY when I needed it. I had to log in to his computer and print it out myself. 2 times I called the concierge and there was no answer at all. Every day the slow internet caused me problems...Food in the restaurant was very good and Ryan the waiter was excellent! 5 stars to him. Gift shop wasn't open all the time ( even when it was supposed to be) My opinion is that they don't get enough large groups ( I was part of a huge group) to work out all the kinks in service. It is not second nature... I think everyone was trying but it wasn't smooth at all. Bartender was friendly and made good drinks... but when one sat at a table in the bar service was very slow. I would stay again because it was priced right, but you must expect alot of weird service issues.....Oh yes... no coffee maker!!! What gives??

We were grateful that the Peabody accepted our 16 week old cocker spaniel puppy as a registered guest. That was our highpoint. Our pet friendly room was NOT on the 4th or 5th room, as promised, but on the 8th floor -more time to ride the elevator to get to the green grass. We reported the old uncared for stains on the carpeting to the housekeeping department as soon as we arrived. There were pieces of string and lint on the carpet that made my wonder if it had been vacummed.The $20 per day to park our truck in the alley was a little much - or so we thought. The restaurant was overpriced for quality of food. Although the hotel sold their bed linens, the ones on our bed were nothing like what our Select Registry bed and breakfast uses and the toilet paper was cheap and thin. I think this hotel property is a bit tired - great location and staff was cordial. We were disappointed - had hoped to pampered like we pamper our own guests. The duck walk was a hoot! However, reservations did NOT point out to us that we could not check in with our puppy around duck walk time - think they missed a good opportunity there. Conference rooms and meeting rooms were everywhere...could have done better with signage!

Stayed at this place for the PAII conference. Room was dirty, furniture was dirty with nasty spots. Carpet was stained. Bathroom was ok. Restaurant was mediocre. I left a couple of items in the room when I left. I e-mailed them asking them to return the items to me and never got a reply. When I called to find out what was going on they said the items were never turned in. So obviously the house keeper stole them. I asked if she was questioned and got a wishy washy answer. She should be fired. Not even an apology about their not contacting me. I usually stay at a bed and breakfast. I have never left an item at a bed and breakfast that was not returned to me. Lesson learned here: never stay at a faceless corporation where no one cares a damn about you when you can stay at a bed and breakfast. Thanks for nothing Peabody Little Rock

I've stayed at the Peabody properties in Memphis and Orlando, so the duck thing isn't of much interest to me. Still, it was cute to watch them "do their thing" during the twice-daily parade.

The Peabody could easily get an excellent rating from me as the location is great, staff was always friendly and I was very comfortable in my room. Comp shuttle service to/from Little Rock National Airport was a big plus, too!

But...

That comfy room is ready for a re-do. Flat screen TVs are pretty standard these days, the carpet needed repair, etc. Like others have mentioned, I was asked at check-in which paper I'd receive yet not one ever made it to my room. By asking and not delivering, the hotel created a disappointment. Also, the food issues experienced by others were also noticed by me. Mediocre room service quality as well as in the restaurant.

Overall, the Peabody just needs a bit of a shake-up. They seem a bit complacent. The location is so good that I'd probably stay there again, but only at a rate under $140-150. Otherwise, I'd go across the street to the Capital.