There are several reasons I will never stay at this hotel again. First the room appeared clean enough when we got there, but in the light of day I am not so sure that is an accurate statement, Saturday we were without any hot water for several hours and were late for reservations we had due to this, second when we left the room we had the shutters closed, this was for privacy reasons and when we returned from the days activities, the shutters were open for everyone to see into the room. People close the blinds for a reason and if someone has them closed, the staff should leave them closed to respect the guests privacy. Next, on Sunday morning we were woken up, prior to check out, to drilling in the brick walls, if construction is going to be done, you should again respect your guests enough to ensure they have a peaceful morning until check out. Next, when we were getting ready on Sunday morning, luckily we had the privacy lock on, but hotel staff proceeded to try to enter the room on TWO different occasions PRIOR to check out time. Do you have any idea how embarrassing and invasive it is to have someone try to enter your room while you are changing clothes? The hotel staff was rude...they did refund our money for the room for the weekend which was a nice gesture, but the...There are several reasons I will never stay at this hotel again. First the room appeared clean enough when we got there, but in the light of day I am not so sure that is an accurate statement, Saturday we were without any hot water for several hours and were late for reservations we had due to this, second when we left the room we had the shutters closed, this was for privacy reasons and when we returned from the days activities, the shutters were open for everyone to see into the room. People close the blinds for a reason and if someone has them closed, the staff should leave them closed to respect the guests privacy. Next, on Sunday morning we were woken up, prior to check out, to drilling in the brick walls, if construction is going to be done, you should again respect your guests enough to ensure they have a peaceful morning until check out. Next, when we were getting ready on Sunday morning, luckily we had the privacy lock on, but hotel staff proceeded to try to enter the room on TWO different occasions PRIOR to check out time. Do you have any idea how embarrassing and invasive it is to have someone try to enter your room while you are changing clothes? The hotel staff was rude...they did refund our money for the room for the weekend which was a nice gesture, but the staff was not going to say anything to us until we approached them. I was emailed by the manager, but it was nothing short of the generic email that he has sent to multiple other people who have left bad reviews. I have also sent emails directly to best western letting them know what an embarrassment this hotel is and the due to this experience, I will not be staying at this or any other Best Western.More
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