After spending a wonderful Christmas eve with friends and family, we checked in at the Hotel Veritas. We were fortunate to find a parking spot directly in front of the hotel, which could be a rarity during the week. But the glow of our evening's celebration was quickly muted by a somber clerk who checked us in with little warmth or fanfare. Coming in from the cold, we felt like we were being greeted by a character out of Dicken's Christmas Carol rather than by a welcoming staff member, normally expected of a sleek boutique hotel in Cambridge MA. The lobby, however, was elegantly decorated, and we enjoyed a night cap in front of the gas fireplace. The room, on the other hand, was very small, reminding us of our low budget room in Knightsbridge while visiting London many years ago. The queen size bed was elegantly arranged, but leaving no room to sit comfortably or for a place to store our luggage. To make matters worse, the flat screen HD TV was not working, nor were we able to adjust the room themostat. Thus we slept in an overheated room, with the windows wide open. To be fair, we declined the clerk's offer to change our room, since by that time of night we were ready for a good nights sleep on the elegant Egyptian cotton bed sheets. On the other hand, on Christmas morning we were greeted by a smiling, cheerful desk clerk (my wife said she was "delightful"), who serve us a tasty continental breakfast (great coffee and juice) in the lobby. The hotel is located on the edge of Harvard Square with all its amenities. But since it was Christmas morning, we choose to attend the mass at St Paul's Church, located only two blocks away. The choir and organ music was outstanding, which quickly put us back into a celebratory mood. The most memorable part of our visit was falling asleep listening to the sounds of the subway (Red Line) deep within the bowels of the city. I was reminded of other nights falling asleep in grand hotels in great European cities such as Zurich and Amsterdam, listening to the occasional street car below my hotel window passing quietly in the night.
I would definitely ask for a larger room away on the upper floors and away from Mass Ave, and prefer...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Thank you for staying with us over the holidays. I'm so sorry that your visit was a combination of successes and missteps.
Report response as inappropriate
We strive to make a personal connection with each of our guests, but clearly the concierge working on Christmas Eve didn't do so - and we apologize. We're also sorry that the television and HVAC controls are a bit confusing and that the room size was smaller than you expected.
Of course, we're pleased that you enjoyed the decor of the guest room and lobby - as well as your night cap and the quality of the bed linens. Thankfully, the concierge working on Christmas day exhibited the delightful service which we like to deliver to our guests.
Thank you for sharing your comments and we hope to welcome you back to Hotel Veritas.
Hotel Veritas in Harvard Square
This response is the subjective opinion of the management representative and not of TripAdvisor LLC