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Drury Inn & Suites San Antonio Northwest Medical Center: Guest Reviews

3.0 of 5
9806 Interstate Hwy 10W, San Antonio, TX 78240
Hotel amenities
Drury Inn & Suites San Antonio Northwest Medical Center
Ranked #86 of 342 hotels in San Antonio
4.0 of 5 stars 112 Reviews
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112 reviews from our community

    Trip type
Traveller rating
    55
    32
    14
    4
    7
Date Rating
Laredo, Texas
1 review
“The only hotel we stay at in San Antonio”
5 of 5 stars Reviewed 6 January 2012

My husband and I absolutely LOVE this hotel! We frequently visit San Antonio for leisure trips and this hotel has become home away from home. We love that we don't have to worry about where to leave our dog. Dogs stay free! We get free snacks, drinks, and breakfast too! It's very affordable and yet offers top dollar amenities to include an indoor pool. They are ideally situated along I-10 and close to numerous restuarants and gas stations, even an H-E-B. They have great customer service. We accidentally left behind bags from a day of shopping once and they found and mailed them to us. I would absolutely recommend this hotel. It's clean, quiet, affordable, pet friendly, and conviently located. :)

Room Tip: Most of their rooms if not all have refrigerators and a microwave.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lissa L about Drury Inn & Suites San Antonio Northwest Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OKLAHOMA
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“1st disappointing Drury stay”
3 of 5 stars Reviewed 5 January 2012

We've stayed at several Drury's and I have to say that this stay was disappointing. We checked in on 12/26/11, checked out 12/30/11. Most of the people at the front desk were very helpful - as expected from Drury. But there was one guy who was rather blaise about everything. Food was good and plentiful, lots of seating though it did get very full and crowded at times. Bartender was friendly without trying too hard. However, the floors of the elevators never got mopped the whole time were were there because the same sticky stains were there the entire week and our shoes wanted to stay in the elevator every time. There was construction going on in the hotel (though our rooms had already been renovated) so taking a nap in the afternoons wasn't going to happen unless you had earplugs or a c-pap. Then, there were children running loose all over while their parents watched and did nothing. I got run into in the lobby/hallway several times. I looked at the parents and they just smiled. Don't know if it was the time of year or what, but our children didn't run wild, or even run for that matter!

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Drury Hotels, General Manager at Drury Inn & Suites San Antonio Northwest Medical Center, responded to this review
20 January 2012
Thank you for taking the time to give us some constructive feedback regarding your stay. We are glad to hear that you enjoyed our food and beverage service. We will certainly revisit with our housekeeping team the need to keep our elevators clean everyday. We are excited to report that our renovations are close to being completed. We expect to be finished with the renovations by mid-February 2012.

Thanks again,
Michael Dobrowolski
General Manager
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Tucson, Arizona
1 review
“Very dissapointed”
1 of 5 stars Reviewed 31 December 2011

Dirty rooms, musty odor in the rooms, bathroom not clean, overall hotel smells baf

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lena Y about Drury Inn & Suites San Antonio Northwest Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drury Hotels, General Manager at Drury Inn & Suites San Antonio Northwest Medical Center, responded to this review
20 January 2012
Thank you for taking the time to comment on your stay at our hotel. We sincerely apologize that you were not satisfied with your stay. I will speak with my housekeeping team to ensure that we continue to offer our guests clean, well-maintained rooms. We are excited to report that our hotel renovation is near completion. We should have everything wrapped up by mid-February 2012. We are happy to show off our new freshly updated rooms to our guests.

Thanks again,
Michael Dobrowolski
General Manager
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Houston, Texas
Senior Contributor
24 reviews 24 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Very nice place to stay”
5 of 5 stars Reviewed 28 December 2011

We've stayed here a couple of time when we go to SeaWorld. It's not the closest to the park but it's not a bad drive. The hotel is nice and clean. The rooms are nice. We usually try to opt for the suite to let the kids get to sleep while we stay up in the sitting room to watch tv. But the regular rooms are decent also. The staff seem friendly and helpful enough, we have never had an issue. Breakfast is great and there is a nice sitting area. I have always enjoyed the stay here and will continue to return.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Missouri
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Very Nice”
5 of 5 stars Reviewed 19 December 2011

Overall very nice. No issues at all. Clean, great breakfast, great service, no issues at all. This was a mid-range hotel that had all the amenities of a luxury hotel.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Drury Inn & Suites San Antonio Northwest Medical Center

  • Drury Inn Hotel
  • Drury San Antonio
  • Drury Inn Hotel San Antonio Northwest
  • Drury Inn San Antonio
  • San Antonio Drury
  • Drury Inn And Suite Northwest San Antonio
Address: 9806 Interstate Hwy 10W, San Antonio, TX 78240
Price range (per night):* S$155 - 189

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