Fantastic service from the minute we arrived until we left. Our room was great ,very clean
and spacious.We were well looked after, and particularly enjoyed the large shared lounge with the large wood fire and comfortable chairs and lounges to relax on.The breakfast area was particularly clean and the continental breakfast was more than adequate.The location was perfect,directly across the road from the Thermal pools.Only 2 minutes walk to great cafe's,shops,pubs etc.We did not use our car at all while we were there.We will definitely go back to the Drifter's Inn.Hanmer was a great destination with heaps to do.The kids enjoyed the water slides and the pools were great.

We stayed here three years ago and the whole place was immaculate and the service was excellent - unfortunately we cannot say the same again this trip. On arrival we were told our room was upstairs at the end of the hall, and that the external door would be the closest access. This door was locked and we were told the key we were given would unlock it. It did not, so i went back to reception to enquire. I was told to go the other way. No offer of help or a solution to the locked door - which was also a emergency exit. It was unlocked the next day - after we carted our luggage the long way round.

The room was grubby, the bathroom dirty - both in need of maintenance. The breakfast room is also not clean, with the carpet and upholstery on the chairs very stained. The breakfast included tinned fruit and we were the first to breakfast but there was "bits" of foreign objects floating in it.

Felt a little sad at the deteriation, such a great location and such potential!

We had an absolute ball on our GrabOne trip. Sauna just over the road, lovely massage and twice into the hot pools. Superb breakfast, could not eat it all. Beds very comfortable, slept thru till 9am, very quiet. Do not go away to read papers, can do that when I am at home. Can't wait until our next pamper day/weekend at this place. Thank you very much.

After purchasing a Grab One voucher in December, we were looking forward to a luxury weekend in Hanmer. From the time we arrived, we were wondering about the place we were staying in.

On arrival, the room was ready, but the 'welcome pack' wasn't. 15 minutes later, a very nervous lady appeared at our door, with 2 glasses of sparkling wine and 4 chocolates. She sheepishly apologised for being late. "No problem", we said. Why didn't they give us a friggin bottle?

The super king room was average, with two single beds pushed together, and the ensuite showing mould marks higher up the walls.

The following day was very odd. We were told our complimentary brunch was from 11am. We went walking in town, then turned back to the Inn to read the latest sunday paper. Unfortunately, when we asked, we were told there was no sunday paper. I would have expected a personal copy for each room! Shame on you!

The tables were not set, and a miserable woman came out and parially set a couple of tables. Out came some yogurt, fruit and pastiries, juice, and that tackie glas of sparkling wine. It did show promise. The miserable guy with no personality told us 'The hot food is on its way'! Great, I thought. BUT, I wasn't asked how I want my eggs!

Disappointingly, the 'hot stuff' was a toasted bun with a piece of ham, tomato and a sprinkling of melted cheese! This was it! Disgusting, cheap! No class! No Idea!

What a poor effort. Drifters Inn: ALL your staff have NO personality and should NOT be running an accomodation establishment. AT LEAST FAULTY TOWERS HAS PERSONALITY!