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Grand Hyatt Macau: Guest Reviews

5.0 of 5
City of Dreams, Edtrada do Istmo, Macau, China
Hotel amenities
Grand Hyatt Macau
Ranked #8 of 81 hotels in Macau
4.5 of 5 stars 261 Reviews
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261 reviews from our community

Traveller rating
    146
    82
    25
    5
    3
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Families
54
 
Couples
78
 
Solo
22
 
Business
39
 
What travellers say
  • Ferry terminal(12)
  • Very nice(11)
  • Living room(10)
  • Shuttle buses(9)
  • Comfortable bed(6)
Date Rating
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great hotel & good location”
4 of 5 stars Reviewed 22 February 2012

Modern & chic hotel, spacious room; being part of the City of Dreams complex, offered many places to eat, shop and entertainment like The House of Dancing Water show, casino, etc.
We enjoyed the convenience of the free shuttle buses that takes us around to different nearby hotels such as the Venetians, and also to the Ferry Terminal.
What I like most about the hotel is- they do provide 'Nespresso coffee' in our room; the hotel is less 'crowded' as compare the the other hotels we visited and its well connected to Hard Rock Hotel where we can conveniently visit the hard rock merchandise as & when.

  • Stayed July 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GeorgiaChee about Grand Hyatt Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Amazing hotel, fantastic service”
5 of 5 stars Reviewed 20 February 2012

Booked valentines stay in the hotel as a getaway from Hong Kong. There are loads of free shuttles from the Ferry taking people to City of Dreams which is where the Hyatt is.
The check in was fast and they made sure my preferences were met (high floor, kingsize, nonsmoking). Our room was 3176, on the 31st floor with a view of the Venetian and the pool a loong long way down. The suite was big and had every possible amenity we needed i.e. nespresso machine and robes :) his and her sinks, rain shower and bath. One of the best rooms I've stayed in.
The weather was a bit cold but the pool is heated to almost 25c which is pretty good for February outdoor swimming!
We didn't eat at the hotel as the prices were a bit high for us, though we did go to Hard Rock cafe next door and Venetian has a good range of restaurants. Taipa town also has a load of restaurants which can fix you up with a claypot chicken.
We did have a glass of wine at the poolside from the Mezza9 restaurant. They have a really good wine menu (old and new world + champagne), but the thing that really stood out was the service. We were taking pictures and our waiter ran out to offer his photography skills to us, which I though was really nice and he checked up on us while we enjoyed the sunset on the outside terrace.
There's a bakery in the huge lobby serving portugese tarts and teas for light snacks or breakfasts.

Room Tip: Room 3176 for the size and dual aspect, although at the moment just the Sands hotel being built!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Priscilla25 about Grand Hyatt Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Convenient and relaxing stay”
5 of 5 stars Reviewed 9 February 2012

Great modern hotel. Enjoyed our stay here very much. Being part of the City of Dreams complex, offered many places to eat, play and the Room of Dancing Water show is also here within the complex. We especially enjoyed the convenience of the free shuttle buses that takes you around to different nearby hotels such as the Venetians, Four Seasons and the other new complex - Galaxy Macau.
The room itself was excellent. Very upscale and comfortably large for my husband and I. We had a club room which also gave us free buffet breakfast and free hors doeuvre and drink in the evening downstair in the club area.
During the three days that we stayed at Macau, it rained every day, but we never gotten a single drop of rain on us.

Room Tip: Our room was on the 15th floor facing an empty lot, thus no view to speak of. Did get to see all th...
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  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Traveler8989 about Grand Hyatt Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Almost Vegas in Macau!”
4 of 5 stars Reviewed 8 February 2012

Location - Convenient location. Easily accessible - a short cab ride to the Taipa Ferry Terminal. Located in the City of Dreams, have a number of restaurants and a lot of expensive boutiques.

Rooms - Excellent decor and the room is very spacious. The bathroom is amazing and the rain shower is great.

Service - Great service. Friendly staff. Only glitch is that sometimes it is hard to get late checkout times. With normal checkout time at 11am, it is extremely hard after a night of partying or late night gambling or both!

Restaurants - There are a lot of restaurants within the City of Dreams complex but haven't had anything spectacular as yet. The Hard Rock Cafe food is horrible though.

Casino - Prefer the 2nd Floor casino ie the Hard Rock theme casino. The staff there is much friendlier and most can speak English.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask v_traveler88 about Grand Hyatt Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Perfect service and good location in gamble city”
5 of 5 stars Reviewed 3 February 2012

Free shuttle from ferry pier to hotel. Very professional staff and amazing lobby. Room was about 60 sq.m.. really huge! With open view on airport and sea. We had a drink in lobby with nice live classic concert.. Access to casinos, shops and food court in same building.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Grand Hyatt Macau

City of Dreams, Edtrada do Istmo, Macau, China
Price range (per night):* S$283 - 634

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