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Banyan Tree Macau: Guest Reviews

5.0 of 5
Galaxy Macau Resort,Avenida Marginal Flor de Lotus, Cotai, Macau, China
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Banyan Tree Macau
Ranked #10 of 81 hotels in Macau
4.0 of 5 stars 243 Reviews
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243 reviews from our community

    Trip type
Traveller rating
    118
    81
    21
    11
    12
Date Rating
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Resort feel in a glitzy casino”
4 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

We have stayed at BT Bintan and Phuket and wanted to try Macau. Every staff member encountered was friendly, helpful and professional. Some were there from other BT locations which added to the resort feel. It was too cold to sit outside but the top floor pool was very nice with a very hot, hot and cold pool. The spa was fantastic with a great service menu, friendly staff and comfortable treatment rooms. Our room was huge and relaxing. Maybe we had the same one as the previous reviewer as our iPod dock didn't work and a light wouldn't shut off, but thankfullly the pool stayed silent thru the night.

Room Tip: Take the free bus to Galaxy/Banyan Tree from the Cotai dock.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JCHKSAR about Banyan Tree Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by a BanyanTree.com traveller
Hong Kong, China
1 review
“20th Anniversary”
4 of 5 stars Reviewed 11 February 2012

We choosed Banyan Tree Macau to celebrate our 20th Anniversary, we enjoyed the stay so much, the room is spacious, clean, romantic. It was really great memories for us and thank for the special arrangement from the hotel.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuopio, Finland
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Perfect!”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

We visited Hong Kong & Macau as part of our 10th Wedding Anniversary & Family vacation trip in December 2011 (15-16 Dec).

All the hotel staffs I met (Reception, Security, Concierge, Housekeeping, Restaurant) were very polite, friendly & very eager to help. They all spoke fluent English. But if you entered the Galaxy Casino zone, it's a different story.

Room was very clean. Bathroom was gorgeous & very well designed. Bed was big and comfy.Our 6 yrs old daughter loved watching the moving while relaxing in the relaxation pool. I already suggested this hotel to many of my friends for their romantic getaway & I hope they loved it too!

So far this is one of our favourite hotels & we'll be staying here again when we return to Macau! Thank you Banyan Tree for giving us such a wonderful time!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chows
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great room, nice bathroom!”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

I have stayed in Banyan tree 2 nights. The price is really attactive as I got a 1+1 opening offer. The room is really big. I love the bathroom so much!
Transportation with shuttle bus is convenient & it is free!
However, there is too many people in the morning to have lunch that I cannot eat in cafe in Banyan tree but the other one in Galaxy. Hope I can try it next time.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
27 reviews 27 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“What a fantastic stay at Banyan Tree Macau”
5 of 5 stars Reviewed 23 January 2012

We stayed at Banyan Tree Macau for 1 night in January.
The free shuttle bus from/to the Ferry pier (to Galaxy resort) is convenient and money saving!
There were plenty of free shuttle buses that would take you to other hotels in Macau, worth finding out before forking out for a taxi!
The hotel room was one of the best hotel room we've ever stayed in even though it's supposed to be the lowest category. It's certainly very romantic. i would recommend any couple to go for a romantic evening/weekend!
The room has a living room area, a pool (not deep enough to swim in but it's a novelty to lie in the pool to look at the views), and then the bedroom and bathroom area. The spacious room is impressive and worth the penny!
Seen the others' review re. noise made by the pool, this was mentioned to us by the girl who checked us in that all we need to do is to call to tell them to switch it off for the night.
Whilst there we had room service for lunch - which was tasty and good quality (and i would even say good value compared to other hotels' normal room service food standard/price)
We also went to see House of Dancing Water which was absolutely fantastic - i actually enjoyed that more than Cirque du soleil.. - though i did think the main character pretending to be the motocyclist was a bit lame... (i found out later on that actually many people were fooled by that?!)
one niggle - the shuttle bus is at the other end of the resort so one has to go through the casino to get to it, but if you're carrying a suitcase or umbrella, beware! they apparently don't let you take either of them across the casino floor....
For party animal - this resort is not really for partying, and it's not easy to walk to other hotels/resorts (unlike vegas). so if you crave the night life etc, this may not be for you!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Banyan Tree Macau

Galaxy Macau Resort,Avenida Marginal Flor de Lotus, Cotai, Macau, China
Price range (per night):* S$385 - 1,152

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