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The Westin Resort Macau: Guest Reviews

4.5 of 5
No.1918 Estrada de Hac Sa, Coloane, Macau, China
Hotel amenities
The Westin Resort Macau
Professional photos
123 traveller photos
Ranked #32 of 81 hotels in Macau
4.0 of 5 stars 205 Reviews
Travellers' Choice award winner Travellers' Choice® 2012 Winner Relaxation & Spa
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205 reviews from our community

Traveller rating
    66
    85
    28
    18
    8
See reviews for
Families
49
 
Couples
53
 
Solo
8
 
Business
26
 
What travellers say
  • “Ferry terminal” (8)
  • “Golf course” (6)
  • “Free shuttle bus” (4)
  • “Ocean view room” (4)
  • “Other reviewers” (3)
Date Rating
HK
Senior Contributor
47 reviews 47 reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“Relaxing”
4 of 5 stars Reviewed 20 February 2012

This hotel is a good choice for families with kids and who are looking for a relaxing break. We were upgraded to a very nice suite, and as SPG Platinum offered breakfast at the restaurant which had a nice spread. Now admittedly the hotel is one of the older properties in Macao and some of it shows, but for the most part, we weren't bothered by it, we still thought that it had it's old world charm vs the lights and glares of newer casino property. The location is by the beach and not close to any of the casino action.

It was a bit cold during this stay to enjoy all the facilities, but we still had a chance to dip in the heated indoor swimming pool and the jacuzzi. If you are looking for a change of pace you can choose to take the complimentary shuttle bus and ask to be dropped at the Venetian.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask hkfornow about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
23 April 2012
Dear Valued Guest,

Thank you very much for sharing your Westin experience. We are very delighted to learn that you enjoyed your family gathering and felt satisfied with our facilities and services. Your compliment motives us to continuously strive and exceed our guests’ expectations.

At Westin, all guests are understood and feel this is a place where they can be at their best. Hope your future travel plans will include Macau again and we look forward to welcoming you back to The Westin Resort Macau.

Be Westin.

Stephan Winlker
General Manager
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Sydney
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
“Nice but Dated Hotel”
3 of 5 stars Reviewed 8 February 2012

Its a very nice hotel or at least was. I have stayed there twice now and both times found it pleasant but its in desperate need for a make over. Some of the carpet smells musty and wet. The Hotel is out of the way but there is a regular shuttle bus which makes up for this. The concierge staff are fantastic and almost add an extra star to my review. Overall its a nice hotel, good for the price but even a small renovation would go a long way here.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Benjamin S about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
19 April 2012
Dear Valued Guest,

Thank You for taking the time to provide us with the feedback about your stay with us.

Your recognition to our concierge associates motivates us to continuously strive and exceed our guests’ expectations.

We have noted your comments on our property conditions, carpet smell in particular. We are eager to address the shortfalls and have put additional resources in terms of manpower to uplift the overall ambience of the hotel. At the same time, we also realize that a complete overhaul is required to enhance the level of comfort for our guests.

We appreciate your loyalty and please stay tuned for updates on our website.

Stay well.

Stephan Winkler
General Manager
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Hong Kong
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Tranquility in casino-crazy Macau”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

The Westin is our favourite hotel in Macau, we always stay here whenever we take a short weekend trip from HK. It's away from all the casino madness and is serviced by some of the best staff we've seen in any hotel. If you're looking to come to Macau to gamble, this may be a tad out of the way for you, although a taxi ride take 5 mins max to the Venetian.

The setting is excellent, as it is a ocean-facing facility. The breakfast, lunch and dinner buffets are reasonably priced and offer good variety. The staff is always friendly and ready to help with a smile. If you're in Macau with family, or just like personal service, this is the hotel for you!

  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rajputatunda about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
23 April 2012
Dear Valued Guest,

Many thanks to your favorable comment and we are delighted to be your hotel of choice in Macau.

At Westin, our goal is to make our guests sleep well, eat well, move well, feel well, work well and play well. Personal and customized renewal experiences are created for guests to preserve wellness in travel.

For a better you.

Stephan Winkler
General Manager
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New Delhi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Perfect for couples and family”
5 of 5 stars Reviewed 26 January 2012

This is a great hotels if you want to escape from messy city life. Amazing location,great food and friendly staff. The hotel is only 10 mins drive from Venetian shopping area and 20 mins from city business hub. We stayed at the property during last Christmas and new year and would definitely like to come back.

Room Tip: Go for a sea view room. The view is awesome. We'll surely like it if you like nature and peace.
See more room tips
Stayed December 2011, travelled with family
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Ask B B about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
19 April 2012
Dear Valued Guest,

Many thanks for staying with us during last Christmas and New Year.

I am pleased to learn that we have become your hotel of choice in this area. It is truly encouraging to read your comment.

We are looking forward to see you and your family again in the near future.

Be inspired.

Stephan Winkler
General Manager
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Mumbai, Maharashtra, India
1 review
“Nice Stay !!”
4 of 5 stars Reviewed 24 January 2012

THE breeze of the sea and the location little away from the bright casino...are worth staying..ideal for couples and family...if u love nature...the morning sun and the shore will fill you with a light heart and energy....

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Rajveer2005 about The Westin Resort Macau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan Winkler, General Manager at The Westin Resort Macau, responded to this review
19 April 2012
Dear Valued Guest,

Thank you for sharing such a delightful review of our hotel.

At Westin, you may nurture your mind, body and soul in perfect peace. It’s a place where guests stay to feel energized, refreshed, rested and renewed.

We hope that we remain your hotel of choice when visiting Macau again.

Be well.

Stephan Winkler
General Manager
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Additional Information about The Westin Resort Macau

  • Westin Hotel Macau
  • Westin Macau
  • Westin Coloane
Address: No.1918 Estrada de Hac Sa, Coloane, Macau, China
Price range (per night):* S$239 - 300

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The Westin Resort Macau
No.1918 Estrada de Hac Sa, Coloane
Macau
China
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