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Rio Hotel & Casino: Guest Reviews

4.0 of 5
No.33 Rua Luis Gonzaga Gomes, Macau, China
Hotel amenities
Rio Hotel & Casino
Ranked #27 of 81 hotels in Macau
4.0 of 5 stars 110 Reviews
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110 reviews from our community

    Trip type
Traveller rating
    33
    55
    19
    3
    0
Date Rating
Middle East
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Best service I have EVER seen”
4 of 5 stars Reviewed 2 September 2011

I have stayed in this hotel on three occasions. Not as glossy as the big new casinos but this is a very comfortable hotel in a very good location. But the service is worth a comment. A colleague had a new, large scale model aircraft he had bought in China the week previous, on display in his room. He returned to his room to find it badly damaged on the third day of our stay, with a note attached to contact the duty manager. Extremely upset he called the manager and was told that, the hotel had already contacted the manufacturer from the packaging in his room and a replacement model would be arriving the next day. Sure enough the new model was here within 24 hrs but my German colleague was heading off to Mexico. The hotel couriered the model the Germany at their expense. I think that kind of service is worth a mention.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Great value. I'd stay here again.”
4 of 5 stars Reviewed 14 April 2011

Check-in was fairly smooth; I was expected to pay for the room at check-in because I had booked this room on the internet. The room rate is much higher on Friday and Saturday nights. The total cost of 1000HKD (including 5% tax and 10% service charge) for the "Deluxe Double" room was a good value in my opinion; that was the Sunday night rate. The hotel room and bathroom were clean and did not seem dated. The room had basic amenities like coffee maker, two bottles of free water, toiletries, and towels. The bed and sheets were fine. The location is close to HK ferry terminal and taxis are easy to find. I would certainly stay here again but it seems that only their more expensive rooms are available on Friday and Saturday nights; the rooms at lower rates seem booked a few weeks in advance. No free wifi was found.

Room Tip: Book well in advance.
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  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croatia
Top Contributor
62 reviews 62 reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“ok hotel, nothing special”
3 of 5 stars Reviewed 23 February 2011

I must admit I expected more from Rio Hotel. There is nothing wrong with it, especially for that price, but it's far from Vegas atmosphere.
- We were quite disappointed by hotel casino, only a few games for westerners and a small amount of slot machines...although from all fancy casinos in the city I earned some money only in Rio Hotel, enought to leave Macao with positive balance.
- Rooms are really fine, big with comfortable beds and nice bathroom. Good four stars rooms.
- There is adult sauna in hotel, which I supose provide escort girls
- location is ok but you need to walk to (10-15 minutes) to Wynn, Lisboa and other bigger casinos...
I wouldn't stay here again, although there is nothing wrong with it, but I would choose bigger hotel/casino or some hotel closer to it...

  • Stayed January 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Good for the money”
5 of 5 stars Reviewed 5 January 2011
1
person found this review helpful

Good hotel for the money. The hotel is located within walking distance of all the casinos. The hotel casino is not the best so you may want to go elsewhere to gamble. The breakfast buffet was ok. Make sure you know what kind of service your getting when you go to the spa.

Double check all your purchases and make sure to ask questions of items your not sure of. Most folks in Macau speak some English or will find someone who does if there is any questions. The person at the airport information desk wrote the Chinese character for the hotel and address for me on a piece of paper to show to the taxi driver which helped a lot.

  • Stayed January 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rockbass2006 about Rio Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honkers
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Inconsiderate staff!”
3 of 5 stars Reviewed 30 October 2010
2
people found this review helpful

I just spent one night staying at Rio in October. The room was okay and location alright - all the basic stuff was there, no flash and considering waht I paid, it was ok. But what irks me most was that I had cut my face with my razor and blood was coming out non-stop from my face. I used the toilet hand towel to try to control my bleeding and well, since I didn't want the people to pick up the blood-stained towel, decided to throw away the towel myself. Oh my, they asked me when I checked out where is that towel, and I just told them what happened and my scars on my face basically told the story. Well, sorry, they still charged me $10 for that towel. I find this incosiderate and really not up to a standard just below the 5-star catergory. Next time, I will better stay at those 5-star hotels and avoid these ones even when they cost cheaper.

  • Stayed October 2010, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Rio Hotel & Casino

  • Rio Hotel Macau
Address: No.33 Rua Luis Gonzaga Gomes, Macau, China
Price range (per night):* S$165 - 447

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