I have stayed in this hotel on three occasions. Not as glossy as the big new casinos but this is a very comfortable hotel in a very good location. But the service is worth a comment. A colleague had a new, large scale model aircraft he had bought in China the week previous, on display in his room. He returned to his room to find it badly damaged on the third day of our stay, with a note attached to contact the duty manager. Extremely upset he called the manager and was told that, the hotel had already contacted the manufacturer from the packaging in his room and a replacement model would be arriving the next day. Sure enough the new model was here within 24 hrs but my German colleague was heading off to Mexico. The hotel couriered the model the Germany at their expense. I think that kind of service is worth a mention.
- Rio Hotel Macau
