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  • The service was simply beyond excellent and made our stay there a very happy one. Every single staff member we met exuded warmth and sincerity.
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  • Great hotel, lovely staff, prime location!!
  • Recommendation hotel
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  • Hanoi Serene Hotel outstanding service.
  • Nice, very friendly, good location
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  • A hidden jewel in the Old Quarter for honeymooners. Our room was decorated with candles, balloons, rose petals and a lovely cake to welcome us. Such a heartwarming greeting!
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  • Friendly Staff and Good location
  • Top Spot
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  • staff were amazing, great location
  • Fantastic hotel with amazing staff in the heart of Hanoi
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  • Great hospitality in a quiet location in the Old Quarter.
  • Outstanding Service
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  • The building has inviting character with high ceilings and a charming atmosphere, elevated greatly by the friendly staff. They really know their stuff when it comes to customer service.
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  • A very comfortable stay
  • Awesome
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  • Top place to stay
  • Brilliant Hotel
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  • Amazing room, beautiful hotel, beautiful staff.
  • 5 star experience
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  • An excellent hotel by any standard. It has a superb location in a great city, wonderful service from an attentive staff, and the best amenities, all at a good rate. 
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  • A Real Gem! Great Location & Wonderful Staff
  • Great location, reasonable price, super friendly staff
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  • Best value for money at the heart of Hanoi with great service!
  • Excellent service great location
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  • The Software (Service) of this Hotel Rocks, The Hardware (Rooms) are Average
  • Calypso 3 nights
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  • Quite literally.....An Old Quarter hidden gem
  • Cannot get better than this.....
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  • Great service and the best staff I ever seen always glad to help!
  • Super friendly fabulous service!!
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  • wonderful stay in mercaus hotel
  • Excellent Hotel with a very friendly staff
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  • The very best hotel during our stay in Vietnam.
  • the best hotel I've stayed - Serene hotel
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  • Lovely hotel and excellent staff!
  • Attitute of Hotel Staff
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  • 2* hotel, 10* service
  • Great Hotel, Helpful Staff
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  • Everything we'd hope for and more!!
  • Exclusive Resort
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  • A fabulous haven of calm and serenity. The setting is truly idyllic, with paddy field views and the daily routines of the local ducks, geese and cows for entertainment.
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  • Great hotel and value for money
  • The service makes it
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  • Small enough to feel personal, Large enough to offer a variety of experiences
  • We had a lovely time here!
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