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Sky Airline

Headquarters: Santa Elena 1761, Santiago, Chile, Santiago Chile 8360607

Overview

2.52.5 of 5 bubbles2,654 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience2.5 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.0 of 5 bubbles
2,654Reviews
380Photos
100Tips
2.5
2,654
Excellent
361
Very good
555
Average
508
Poor
259
Terrible
971

Popular mentions


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Tammy E
3 contributions
1.0 of 5 bubbles
Sky Airlines is chaotic and unreliable
Lima - CuscoDomestic
I tried to book a flight through the company's website. It would not allow me to enter the United States as the issuance of the passport and also would not take an American phone number (as part of the reservation process). Subsequently, I called the customer service phone number to book the flight. The company agent dropped the call 3 times after giving him all the details and documentation. He never completed the transaction and would not call me back despite having my phone number. I tried to make the reservation for 3+ hours. I gave up because I lost confidence in the airlines. I booked our flights on LATAM instead.
Date of travel: March 2024
Written 3 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sparrow S
1 contribution
1.0 of 5 bubbles
Terrible customer service
Lima - CuscoDomestic
Worst airline experience of my life. Horrible customer service and I watched the employees make multiple customers cry. Extremely strict about luggage and carry one size, and will not let you board the flight if your luggage is even one centimeter too large. We had to buy a ticket for my husband on another airline due to their unreasonable policies. And then there was plenty of space on the flight. I've flown with dozens of economy airlines all over the world and this was by far the worst.
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 26 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Prakash M
Vancouver, Canada
11 contributions
1.0 of 5 bubbles
ain't no one scamming a brown person
Puerto Natales - SantiagoDomestic
I had originally purchased a refundable fare (thankfully), but SKY airlines preponed the flight up by a few hours, so I had to cancel the refundable ticket. However, they will not refund the money. Every time I contact them through their website (the only possible way to "contact" them), I receive an automated message saying that the refund will be issued in 10 business days. And the 10 business days keeps resetting. Thankfully, I booked this with a credit card that comes with purchase protection. I am currently disputing the charge. I'd choose LATAM over Sky any day.
Date of travel: January 2025
Written 24 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cathryn F
Cardiff, United Kingdom
18 contributions
1.0 of 5 bubbles
Awful experience, will never use again
Lima - ArequipaDomestic
Travelled on an internal flight between the airports which had been booked via a travel agency. We were charged for additional hold baggage when we had already had this included in our original booking. Contacted the airline and after 2 months were told it was because our baggage was overweight/sized even though it wasn’t. We were told at the check in desk that we didn’t have luggage booked and therefore we needed to pay for it. Complained again, another month wait to be told sort it out with the travel agent even though we paid the airline. Would avoid at all costs, they make up the rules as they go along
Date of travel: November 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 21 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Henrique R
Sao Paulo, SP
2 contributions
1.0 of 5 bubbles
PĂ©ssima companhia!
Sao Paulo - SantiagoSouth America
Péssima companhia. O vôo e os aviões estão em ordem, mas tivemos gastos extras por desonestidade da empresa: compramos bagagens antecipadas e ao chegarmos para despache tivemos que pagar novamente. Na volta, um funcionário buscou bagagens de mãos extras em todos os passageiros que aguardavam para que pudessem cobrar por qualquer bolsa considerada adicional. O baixo preço das bagagens não compensa no fim das contas. Como diz no ditado brasileiro "é o barato que sai caro". English: Terrible airline. The flight and planes are fine, but we had extra expenses due to the company's dishonesty: we purchased baggage in advance, and upon check-in, we were charged again. On the return flight, an employee went around collecting extra carry-on bags from all passengers waiting to charge for any bag deemed additional. The low baggage prices are not worth it in the end. As the Brazilian saying goes, "cheap ends up being expensive." Espanhol: Pésima compañía. El vuelo y los aviones están bien, pero tuvimos gastos extras por la deshonestidad de la empresa: compramos equipaje por adelantado y, al llegar para despachar, tuvimos que pagar nuevamente. En el regreso, un empleado revisó el equipaje de mano extra de todos los pasajeros que esperaban, para cobrar por cualquier bolsa considerada adicional. Al final, los precios bajos del equipaje no valen la pena. Como dice el dicho brasileño, "lo barato sale caro".
Date of travel: January 2025
2.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 20 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Vuelo con Sky airline CancĂşn-Lima con agradables vistas desde ventanilla.
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Vuelo con Sky airline CancĂşn-Lima con agradables vistas desde ventanilla.
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Vuelo con Sky airline CancĂşn-Lima con agradables vistas desde ventanilla.
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Vuelo con Sky airline CancĂşn-Lima con agradables vistas desde ventanilla.
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Showing results 1-5 of 380
Sparrow S
1 contribution
1.0 of 5 bubbles
only fly this airline if you have little to no luggage, and have time to waste on delayed flights.
Read full review

Cathryn F
Cardiff, United Kingdom
18 contributions
1.0 of 5 bubbles
Avoid them
Read full review

Arber
3 contributions
1.0 of 5 bubbles
DON'T FLY WITH THEM. WORST CUSTOMER SERVICE EVER
Read full review

Janet C
52 contributions
1.0 of 5 bubbles
Don’t fly this awful airline
Read full review

B C
1 contribution
1.0 of 5 bubbles
They will will be as cheap as possible and openly rude.
Read full review

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