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Viva Aerobus

Headquarters: Monterrey Intl Airport, Carretera Miguel Alem�n Km. 24, Apodaca, Nuevo Le�n, Mexico, Apodaca Mexico 66600
Overview
2.54,908 reviews
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Headquarters: Monterrey Intl Airport, Carretera Miguel Alem�n Km. 24, Apodaca, Nuevo Le�n, Mexico, Apodaca Mexico 66600
4908Reviews
645Photos
100Tips
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Miguel A G wrote a review 13 Jul
1 contribution
Dallas - Monterrey
Mexico
This is The second time I fly with his airline, I only did it because I wanted to give it another chance. The personnel very disrespectful, they ignore you even when you have a question they ignore you. Also the flight supposed to leave at 5:55 is 620 and has not departed yet. Checking via Internet viva aerobús and it says that is flight left on time. This was a very disappoint decision booking of flight with this airlines. Never again will fly with this airlines.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maximiliano S wrote a review 10 Jul
1 contribution
Los Angeles - Monterrey
Mexico
I booked a flight On June 12, had to cancel on the 13th due to personal reasons and I bought the full refund. I paid with a credit card and I contacted them on their WhatsApp customer service and it took them an hour to contact me back, then they said they would provide the refund and if I didn't receive the money in 10 days to contact them again. I did not receive the money, I then proceed to call them and it takes half an hour to have them pick up, then they tell me that the refund wasn't processed because of the "credit card company" offering no explanation at all, so then they have to manually input information from my Bank of America account and the customer service man kept complaining about how he felt sick, and kept getting the letters and numbers wrong, I am bilingual in Spanish and had no problem speaking it but he insisted on English. Then he tells me that it will take another 10 days, again I receive no money, I then contact them again by WhatsApp and they tell me that it will take some more time, I also call them again a few days later and they tell me that it would take 10-15 days since the 22nd, it's been 19 days and still haven't received any of my money from the full refund I paid for. Don't ever expect them to help you and don't use this airline.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sayra S wrote a review 7 Jul
1 contribution
Houston - Monterrey
Mexico
If you plan to fly with this company know you are getting what you are paying for. Everything about this airline is the worst! Also the extra protection service "MAS SERVICIOS" IS A SCAM!!!!! I have proof of positive COVID-19 testing for my son and they do not answer after I sent them proof of everything! They do not answer and no one speaks english!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Luis P wrote a review 6 Jul
1 contribution
Mexico City - Tijuana
Domestic
They closed the boarding door 30 seconds before I walked up to the front. The flight was delayed and they didn’t give any updates
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniela H wrote a review 6 Jul
1 contribution
Mexico City - Chihuahua
Domestic
It was horrible the snacks are not free they canceled all my flights also delayed it's crappy and when my friend flu they did not give them a ladder they don't even deserve 1 they deserve 0 never fly on this we will never fly on it agin.😡
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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This young lady at the desk was very and when asked to translate what she was telling everyone else in English, she Fan her hand at me
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Maximiliano S wrote a tip 10 Jul
"Don't use this airline"
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Daniela H wrote a tip 6 Jul
"Be better"
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Zanovia M wrote a tip 4 Jul
"Don’t fly with them"
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Vyktor7 wrote a tip Jun 2024
"None. Just don’t book with this airline. "
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Miriam M wrote a tip Jun 2024
"Don’t fly here. They charge for every single thing"
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Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: S$15 - S$27
2th checked bag: S$49 - S$91
3th checked bag: S$49 - S$91
4th checked bag: S$49 - S$91
Each checked bag maximum 44lb/19kg
Mexico to United States
Carry-on bag: Included
1st checked bag: S$27 - S$49
2th checked bag: S$88 - S$162
3th checked bag: S$88 - S$162
4th checked bag: S$88 - S$162
Each checked bag maximum 44lb/19kg
*Please confirm baggage fees on airline website.
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