We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

flybmi (formerly bmi regional)


260 reviews
Headquarters: Pegasus Business Park, Herald Way East Midlands Airport, Castle Donington DE74 2TU England 011 44 330 333 7998 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

260 Reviews from our TripAdvisor Community

Write a Review

260 reviews from our community

Filter reviews by popular destinations:
All reviews Munich Bristol Brussels Aberdeen Paris Derry Southampton London Frankfurt East Midlands Norrkoping Newcastle upon Tyne Brno Rostock Saarbrücken
Traveller rating
Cabin
  • (179)
  • (0)
  • (0)
  • (0)
Route
  • (142)
  • (36)
  • (1)
  • (0)
  • (0)
  • More
Language
  • More
Showing 179: English reviews
Bowen Island, Canada
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

With only 30mins to flight time while awaiting a gate, our flight to Paris was cancelled with no announcement directing us for a further 15mins. Once we had information on how to collect our bags, the support to await information on how to get booked onto an alternate flight was very poor without a flybmi staff person to be found...

More 
Europe Economy Bristol - Paris

Helpful?
Thank mariaturnbull2018
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I had a flight that got cancelled. Usual they leave you in the blind. I knew there was something wrong. They loaded all the cases then started taking the cases off. With out notifying anyone. By the time they informed all the passengers it was to late to travel to the next available airport. They agreed to a full refund...

More 
Domestic Economy Derry - London

Helpful?
1 Thank noel d
Great Yarmouth, United Kingdom
Level 3 Contributor
15 reviews
14 helpful votes
Reviewed 1 week ago

Flew with these earlier on this year when they announced that they where withdrawing services from Norwich due to cost ..So got transfer to flybe whom passed me on to eastern airways who passed me back to him with whom they Now chartered a flight with so flew with them in the end anyway sad Now they fly chartered form...

More 
Domestic Economy Norwich - Aberdeen

Helpful?
Thank tigerpete613
London, United Kingdom
1 review
2 helpful votes
Reviewed 2 weeks ago

Worst ever experience, flight was cancelled, no refund, no support, customer support numbers are either non responsive or full of junk/useless promises for 3 months already. All required details for customer support ticket were sent (reservation number, names, time, etc) straight away. 3 Months and still no refund (official statement declares 30 days resolution time) BMI and their parent company...

More 
Europe Economy London - Brno

Helpful?
2 Thank sam55todd
Arlington, Virginia
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 weeks ago

Fly BMI cancelled the flight due to leave Mon 2nd Jul earlier this morning. This is not the first time I have heard if flight cancellations. Unfortunately, for convenience, this airline has so much bookings, but we now need another airline which will be reliable to take over! So annoyed.

Europe Economy Bristol - Munich
Helpful?
1 Thank Milon U
Lincoln, United Kingdom
Level 3 Contributor
7 reviews
Reviewed 2 weeks ago

Easy to check in via the internet when arrived at East midlands i was fast tracked to departures and the flight was on time. at Brussels getting the baggage was quick then the hotel was next to the terminal.

Europe Economy East Midlands - Brussels
Helpful?
Thank John C
1 review
3 helpful votes
Reviewed 3 weeks ago via mobile

When I arrived at Bristol I was told my flight had been cancelled -other travellers had received emails It took 3 hours to get through to flybmi customer service who eventually arranged for me to go to Heathrow by taxi for a flight the following morning - no cost to me The return flight was also cancelled and I had...

More 
Europe Economy Bristol - Frankfurt

Helpful?
3 Thank Jim D
Nottingham
Level 3 Contributor
10 reviews
12 helpful votes
Reviewed 3 weeks ago

BMI Regional are currently running an 'Offer' using Promo Code EXPORT10 Using this code will actually cost you more than not using it When asked why their POOR excuse was : The promotional code "EXPORT10" removes 10% off the base fare, before taxes and charges are applied. The discounted price applied to your wife's booking amounts to £10.00 off the...

More 
Europe Economy East Midlands - Brussels

Helpful?
3 Thank DaveHart
Manchester, United Kingdom
Level 5 Contributor
56 reviews
18 helpful votes
Reviewed 4 weeks ago

This used to be a really good fight, but recently it has gone down in quality. My flight has been cancelled 3 times, and this week it was appalling as the flight was cancelled and we were put on a 3-hour coach to Heathrow. It took me 7-hours to get to Brussels! It is disappointing as flying from EMA is...

More 
Europe Economy East Midlands - Brussels

Helpful?
1 Thank elpapi2015
Level 3 Contributor
18 reviews
12 helpful votes
Reviewed 4 weeks ago via mobile

Booked a flight to Gothenburg back in February. The return leg of the journey due to fly at 9.30am was cancelled. No customer representative at the airport just s phone number which wasn’t open until 9.30 (this was now 7.30). Once 9.30 came I was on hold for 40 minutes before all they offered was s flight back at 6.30...

More 
Europe Economy Birmingham - Gothenburg

Helpful?
Thank Mr_tree_rat
See travel tips for airlines
“Do not trust their pricing policies”
DaveHart, 25 Jun 2018 | Read review
“dont bother”
MikeJ40, 30 May 2018 | Read review
“Don't bother unless you really have to travel to Derry”
Thehusseys3, 26 May 2018 | Read review
“Usual sized hand luggage won't fit overhead so is taken when embarking and collected when disembarking - before going into arrivals.”
simmosu, 22 May 2018 | Read review
“Pre book your seat and you can get a single if required”
davidlK9481OT, 22 May 2018 | Read review
Show next 5 travel tips 5 of 10
About flybmi (formerly bmi regional)
flybmi regional provides service to over 30 destinations in 10 European countries. Main base operations include Aberdeen, Birmingham, Bristol, East Midlands, and New Castle. The airline operates an all-jet fleet of Embraer E-135 and E-145 aircraft. flybmi was created in 2012 as a spinoff from the merger of British Midland and British Airways. It also operates codeshare flights for Brussel Airlines and Lufthansa.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

42 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (42)
Viewed
Seat (1)
Viewed
Onboard Feature (2)
Viewed
Food and Drink (2)
Viewed
Airport (2)
Viewed
View from Window (6)
Viewed
Our fleet (7)
Viewed
Cabin (4)
Viewed
Other (18)