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InselAir


184 reviews
Headquarters: Dokweg 19 Maduro Plaza, Willemstad Curacao +599 9 737 0444 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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184 Reviews from our TripAdvisor Community

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184 reviews from our community

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Showing 120: English reviews
1 review
Reviewed 2 weeks ago via mobile

The flights almost always have delays which they do not inform you about, they cancel regularly and the service is terrible.

Caribbean Economy Curacao - Aruba
Helpful?
Thank JC C
Atlanta, Georgia
Level 6 Contributor
112 reviews
68 helpful votes
Reviewed 2 weeks ago

We had booked our tickets 3 months in advance with the guidance of their customer service team via telephone call. We had an hour in between our arrival into Aruba and the flight to Curacao. They knew this and said it would not be a problem as the airport was so small. Our itinerary came via email and all looked...

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Caribbean Economy Aruba - Curacao

Helpful?
1 Thank Cmara32
Vienna, Austria
Level 1 Contributor
4 reviews
8 helpful votes
Reviewed 13 April 2018 via mobile

My flights had been rescheduled 4 times due to cancellations to 6am instead of 11:20, and staff is not very friendly or helpful for that matter! Worst Airline ever, I hope they go out of business. Don‘t book InselAir, Divi Divi is much better!!

Caribbean Economy Curacao - Bonaire
Helpful?
Thank Mark T
Utrecht, The Netherlands
Level 5 Contributor
61 reviews
21 helpful votes
Reviewed 9 April 2018

End of march: we had booked a ticket for 2 persons to flight with Inselair from curacao to aruba at 15.10. Oke: we didn't read the reviews about this terrible airline company which is almost broke. The first mail arrived 3 days before the flight: our flight will be 3 hours later, 18.05 ok. The second mail 1 day before...

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Caribbean Economy Curacao - Aruba

Helpful?
Thank Ilse H
Cambridge, Canada
1 review
Reviewed 5 April 2018

My wife and I flew from Bonaire to Curacao one Sunday morning and back to Bonaire the next Sunday. The flights we booked were both around 10:00 Am. The first flight was switched to 6:30 AM and the return to 5:45AM. In both cases notice was given by email late Fri afternoon making changes to accommadation and car rental reservations...

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Caribbean Economy Bonaire - Curacao

Helpful?
Thank _dgandi0595
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 30 March 2018 via mobile

We booked our flight 3 months in advance. A few weeks later we received information that the departure will be postponed by 2 hours. Not too bad since the original flight was supposed to leave at 9:30. We arrived at the airport- of course early to be prepared for further changes- only to hear that the flight has been postponed...

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Caribbean Economy Curacao - Aruba

Helpful?
Thank Sarah W
2 reviews
Reviewed 30 March 2018

Everything was bad and a hassle. They did not honor reservations. Changed flight time and left you in limbo

Caribbean Economy Aruba - Bonaire
Helpful?
Thank Peter R
Portland, Maine
2 reviews
Reviewed 27 March 2018

We lost a full day of our diving vacation due to Insel Air. Our original flight was scheduled in the afternoon. We arrived at the airport around 1pm for a late afternoon flight. We were told that our plane was delayed and we would fly out at eight. Ok, not ideal but what choice did we have? The eight o'clock...

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Caribbean Economy Curacao - Bonaire

Helpful?
Thank hotoppmr193
Mt. Shasta
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 26 March 2018

To whom it may concern, I felt it necessary to tell you how I feel about my experience with intel after my recent vacation. I made my reservations on November 18, 2017 to fly on March 18, 2018 from Bonaire to Curacao and and return back to Bonaire on March 24, 2018. Unfortunately I did not read the reviews or...

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Caribbean Economy Bonaire - Curacao

Helpful?
Thank Richard U
Level 1 Contributor
3 reviews
Reviewed 26 March 2018 via mobile

We took a weekend get away from our home in Aruba and had horrible service with this airline. We are USA residence living in Aruba for a 2 year work assignment and fly often. Aruba Air is the airline to choose while flying back and forth to the ABC islands. InselAir is horrible! They delayed our departing flight by 2...

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Caribbean Economy Aruba - Bonaire

Helpful?
Thank Sherina S
See travel tips for airlines
“fly early and in a group”
hotoppmr193, 27 Mar 2018 | Read review
“The best tip is don’t use this airline. There are others.”
961richardu, 25 Mar 2018 | Read review
“The check in desk doesn't appear until they need to for sure!!”
pdamac, 19 Mar 2018 | Read review
“Read contract of carriage”
liveforwater, 16 Feb 2018 | Read review
“Avoid this airline. Exhaust all options first.”
Ronundersea, 13 Feb 2018 | Read review
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