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JetSmart

Headquarters: Del Valle 650, Ciudad Empresarial, Santiago Chile

Overview

2.02.0 of 5 bubbles1,729 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service2.5 of 5 bubbles
Value for money2.5 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding2.5 of 5 bubbles
Food and beverage2.0 of 5 bubbles
1,729Reviews
278Photos
89Tips
2.0
1,729
Excellent
271
Very good
237
Average
93
Poor
88
Terrible
1,040

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Ethan S
1 contribution
1.0 of 5 bubbles
Utter trash
Santiago - Buenos AiresSouth America
Didn’t even get on to the flight as they had overbooked and told us we couldn’t get on. They then rebooked our flight to a 1am start from a flight that was mean to leave 8pm the previous night. So we got no sleep. Not only that but they refused to get us a hotel near the airport and we had to drive an hour each way. They also refused to put our seats together on the next flight. Multiple other people had this issue with us and they refused to compensate on our financial loss of accomodation. Don’t bother with this airline, they are horrible and criminals.
Date of travel: February 2025
Written 5 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cem Berk I
1 contribution
1.0 of 5 bubbles
Awful experience
Buenos Aires - Rio de JaneiroSouth America
Hello, My luggage was lost by Jet Smart on the 17 th January 2025. Once ı arrived to GİG airport ı couldn't find my luggage. Staff from the GIG airport assisted me to fill a LOST form. I filled it in and he gave me a number to call. I have called the number 2 days later and ı couldn't understand anything because it was in Spanish. I went to the GIG airports after 2 days. I have tried to find responsible from Jet Smart but there were no responsibles from JETSMART. I have seen all other airline customer services except JETSMART. Then I have found the lost and found area and asked about my luggage. İt was not on the GIG airport. They have assisted me talk with the customer services from Jet Smart. What they told me was insane. They said they are not responsible about luggage lost . The responsible is EZE airport. Thats the first time ı heard something like this. I have sent many emails and whatsapp messages to airport responsibles and JETSMART. No one gave me an update about this. I was without any clothes for 2 weeks. There are no answers yet. I would suggest everyone not to go with JETSMART. It was a terrible experience Kind Regards CEM BERK İNAN
Date of travel: January 2025
2.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 3 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

David T
3 contributions
1.0 of 5 bubbles
Worst airline ever..
Rio de Janeiro - Montego BayInternational
First of all horrible website. When we checked in online you need to pay to sit together otherwise you are seated far away from each other even when there was a haft full airplane... Rude flight attendants and smear looks..
Date of travel: January 2025
2.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 23 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Karen B
1 contribution
2.0 of 5 bubbles
Not worth the savings, you end up paying the same.
Medellin - CartagenaDomestic
Terrible. Expect your flight to be delayed not once but up to 2-3 times. Everything is at an extra cost (check in in person, carry on, etc). Better off paying the same price with a reliable air line. You get what you pay.
Date of travel: January 2025
Written 20 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Robert O
Rotterdam, The Netherlands
6588 contributions
3.0 of 5 bubbles
Pleasant flight Montevideo to Santiago de Chile
Montevideo - SantiagoSouth America
After having read all the negative reviews, I booked a JetSmart flight from Montevideo to Santiago de Chile. I left for the airport with very low expectations (even taking extra food). Very much to my relief online checkin, going through security and immigration and boarding went very smoothly. The flight was 15 minutes late, but arrived in Santiago almost on schedule. Pleasant, the pilot warned for turbulence well in advance when flying over the Andes. He evaded the bad weather and landing at Santiags was perfect.
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 19 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Flying over the Andes mountains to Santiago de Chile. January 2025.
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Flying over the Andes mountains to Santiago de Chile. January 2025.
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esto es para su ley que solo protege a los chilenos si le cancelan su vuelo.
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Showing results 1-5 of 278
Nallib T
2 contributions
1.0 of 5 bubbles
Be ready to fly in a lego plane
Read full review

Yiltzon M
2 contributions
1.0 of 5 bubbles
Do not flight with them
Read full review

Paula M
1 contribution
1.0 of 5 bubbles
Don’t book with Jetsmart
Read full review

Fabian N
1 contribution
1.0 of 5 bubbles
Book another airline
Read full review

roxyv3000
Los Angeles, California
83 contributions
1.0 of 5 bubbles
DON'T fly with them
Read full review

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Showing results 1-5 of 89
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