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Sun Country Airlines


4 of 5 bubbles
339 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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339 Reviews from our TripAdvisor Community

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339 reviews from our community

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Showing 338: English reviews
Minneapolis, Minnesota
Level Contributor
419 reviews
100 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Great airline that we fly when we can. It has limited flights, but always to great destinations. The prices always seem to be a little better, and when leaving MSP it is great to fly out of terminal 2. way less crowded, and always seems to be a little easier

Domestic Economy Palm Springs - Minneapolis
Helpful?
Thank amorace
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks so much for flying with us! We hope to see you again soon!

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Domestic Economy Palm Springs - Minneapolis

Edina, Minnesota
Level Contributor
14 reviews
2 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

This is Minneapolis Hometown Airline that offers great service to popular destinations. The planes are clean and comfortable with excellent service from the reservations people to the flight attendants.

Domestic Economy Minneapolis - San Francisco
Helpful?
Thank jaberwockey001
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for the great review! We hope to see you again soon!

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Domestic Economy Minneapolis - San Francisco

Level Contributor
14 reviews
4 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

My boyfriend and I were flying to Cancun, and I wanted to surprise him with first class. First of all, booking the flight was easy peasy and the woman I worked with was nothing but pleasant. What I love about sun country is that its a Minnesota company. Her and I chatted about the weather and what part of the...

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Mexico First Class Minneapolis - Cancun

Helpful?
Thank Jordyn R
Sun Country A, Manager at Sun Country Airlines, responded to this review

What a great surprise Jordyn, we are so happy we could be a part of that! So excited to see you again soon!

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Mexico First Class Minneapolis - Cancun

minnesota
Level Contributor
13 reviews
10 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

We have always had a great experience with Sun Country. Our flight to Cabo left 20 min early. Unfortunately the wind was so strong it took a little longer to get there. The pilot Did a great job of communicating what was going on. When we were leaving Cabo the staff did an incredible job getting people on the airplane....

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Mexico Economy Minneapolis - Los Cabos

Helpful?
Thank carpoo6
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for flying with us, and the great review! Hope to see you again soon!

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Mexico Economy Minneapolis - Los Cabos

Savage, Minnesota
Level Contributor
13 reviews
3 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Direct flights to Fort Meyers. The crew were friendly and our flights arrived early both on the first leg and on the return home. The newer plane on the way home needed a little better air system as many thought it was too warm and the blowers did not function at what I would say is adequate. Other than that,...

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Domestic Economy Minneapolis - Fort Myers

Helpful?
Thank Dan W
Sun Country A, Manager at Sun Country Airlines, responded to this review

We look forward to having you again Dan! Thanks for flying with us!

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Domestic Economy Minneapolis - Fort Myers

Solvang, California, United States
Level Contributor
22 reviews
6 helpful votes
2 of 5 bubbles Reviewed 1 week ago

The flight was late and there was NO communication from the desk on both my flight to Minneapolis and my return flight to LAX. In both cases, I got an email telling me the flight was on time, and then nothing when the first left almost an hour late and the return left nearly two hours late.

Domestic Economy Los Angeles - Minneapolis
Helpful?
Thank Helena A
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry about the delay. We would like to follow up on this. Please visit our website and select get in touch.

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Domestic Economy Los Angeles - Minneapolis

Saint Paul, Minnesota
Level Contributor
4 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Sun Country's customer service is spectacular. CheapOair's booking service should be avoided. My story: I booked two flights on Sun Country, one directly through Sun Country and the other through CheapOair. I had emergency eye surgery and couldn't fly. I had to cancel both flights for emergency medical reasons. Sun Country credited me for the entire amount that I paid...

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Domestic Economy Minneapolis - Palm Springs

Helpful?
Thank M B
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you so much for the awesome review! We really appreciate you taking the time to let us know:)

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Domestic Economy Minneapolis - Palm Springs

Level Contributor
12 reviews
7 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Easy booking & great concierge service via Olympus. The Olympus agents agents were great for shuttles and booking excursions. The price via Sun Country was good too. I didn't realize that they fly so many destinations & will definitely use them again.

Caribbean Economy Minneapolis - Punta Cana
Helpful?
Thank Roberta S
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We look forward to seeing you again soon!

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Caribbean Economy Minneapolis - Punta Cana

2 reviews
1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

Our flights were just fine but the Sun Country Miami employees don't know how to smile. Short of surly but definitely not friendly!

Domestic Economy Miami - Minneapolis
Helpful?
Thank Bob H
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We will make sure enough Surly is on the next flight:)

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Domestic Economy Miami - Minneapolis

Andover, Minnesota
Level Contributor
16 reviews
7 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Had another wonderful flight to Texas. Flight attendent's are always nice and friendly. We flew first class and the food was good. Really glad they are flying to Harlingen again!

Domestic First Class Minneapolis - Harlingen
Helpful?
Thank tammy b
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us Tammy! We hope to see you again soon!

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Domestic First Class Minneapolis - Harlingen

See travel tips for airlines
“Seats with extra width and greater leg room are available for a modest fee”
 of 5 bubbles jaberwockey001, 17 Mar 2017 | Read review
“Upgrade to first class at the airport”
 of 5 bubbles jordynr242, 17 Mar 2017 | Read review
“Leaving from Terminal 2 in Minneapolis was a plus--near the car rental return garage and much less traffic.”
 of 5 bubbles HelenaA692, 13 Mar 2017 | Read review
“Don't use this airline”
 of 5 bubbles wantitgotit, 22 Feb 2017 | Read review
“If you have a handicap walking this airline is very helpful to make you comfortable.”
 of 5 bubbles Vako1954, 15 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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