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212 reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico 011 52 18002376629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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212 Reviews from our TripAdvisor Community

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212 reviews from our community

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Showing 69: English reviews
cleveland, ohio
Level 6 Contributor
190 reviews
88 helpful votes
Reviewed 3 days ago

Believe it or not, I have not flown on this airline, but I have booked flights with them twice! I booked flights in 2018, and one for 2019, but both times this horrible airline canceled the morning flights and wanted me to fly in the afternoon, so I had to cancel. Today (7/17/18) I found out through a friend that...

Domestic Economy Mexico City - Morelia

Thank sandra99999
Mexico City, Mexico
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago via mobile

The planes are old when we came in the plane was dirty and the flight was very noisy because the propeller Honestly I do not recommended this airline you put your integrity on risk For the price you can fligth with interjet or Aeromexico y regular planes

Domestic Economy Mexico City - Acapulco
1 Thank 317Sofias
Los Altos Hills, California
Level 4 Contributor
37 reviews
12 helpful votes
Reviewed 2 weeks ago

Wewanted to fly from GDL-PVR. It was only an hour flight and Aeromar was the only non-stop for that particular day (June 20, 2018)...The night before I thought I should check just to see if they had a 24 hour check-in policy even though this was a domestic flight. We knew our flight left around 3 pm. I checked us...

Domestic Economy Guadalajara - Puerto Vallarta

1 Thank kirby94022
2 reviews
Reviewed 2 weeks ago via mobile

Flew Aeromar from Manzanillo to Mexico City last year. The flight was on time and the services were also decent. They should consider upgrading to ATR 72-500 instead of the ATR 42-500 for small regional routes.

Domestic Economy Manzanillo - Mexico City
Thank Shobhit J
Guadalajara, Mexico
2 reviews
8 helpful votes
Reviewed 2 weeks ago via mobile

I am in the hospital and I had a flight that morning so of course I call to change my flight with them to go back home two days later, once I was cleared. Costumer support knew about this and they still make me call every hour an a half since 3am and made me wait at least 40 minutes...

Domestic Economy Guadalajara - Puebla

Thank Ana-Petersen
1 review
Reviewed 2 weeks ago

The flight could not depart as there were problems with weight and balance of the aircraft. One of Aeromar’s staff gave a series of lies to ask for 4 volunteers to take another flight later that day or the day after and they would be given meals, accommodation and a free return flight with Aeromar during the following 12 months....

Domestic Economy Mexico City - Oaxaca

Thank Francis F
Melbourne Australia
Level 6 Contributor
144 reviews
56 helpful votes
Reviewed 3 weeks ago

I booked flights with this airline on their web site several months before travelling. All flights were confirmed at the time of booking. We arrived at the airport 2 hours before departure time. Somewhat alarmed to see no staff at their check in counter and no flight showing on the departure board. After seeking assistance for more than 30 minutes...

Domestic Economy Tuxtla Gutierrez - Cancun

Thank HarryOz
Tahiti, French Polynesia
Level 4 Contributor
48 reviews
11 helpful votes
Reviewed 2 June 2018

This company bait and switched me. I paid $365 for a direct flight between OAX and TGZ and they canceled the flight and put me on Aeromexico connecting flights that I could purchase months later for only $158. I phoned them but the agent who "eventually" answered was RUDE! Unfortunately, I booked this ticket via Priceline who has the most...

Domestic Economy Oaxaca - Tuxtla Gutierrez

Thank WanderingMinstral9
Puerto Vallarta
Level 6 Contributor
91 reviews
54 helpful votes
Reviewed 26 May 2018

I just discovered this airline. It was a small plane with not much leg room but they do serve you free beverages and peanuts. I think most airlines have cut that from their service so it was a nice treat. The flight attendants were pleasant.

Domestic Economy Mexico City - Puerto Vallarta
Thank sylvie s
Edmonton, Canada
Level 4 Contributor
31 reviews
41 helpful votes
Reviewed 9 May 2018

Something like the European discounters but better. One check-in luggage included , as well as carry on.Sensible size aircraft for short haul flights. If I remember correctly a French built turbo-prop.Punctual Pleasant staff. The flight cost was $1 more than the most luxury bus between Guadalajara and P.V.

Domestic Economy Guadalajara - Puerto Vallarta
Thank Dongara
See travel tips for airlines
“Check and double check everything. They switched our seats for weight and balance”
kirby94022, 3 Jul 2018 | Read review
“Do not use them, paying a little extra with Aeromexico is more secure”
francisf816, 1 Jul 2018 | Read review
“Don't do it”
HarryOz, 29 Jun 2018 | Read review
“STAY WAY! Book with another airlines or you'll REGRET IT!”
WanderingMinstral9, 1 Jun 2018 | Read review
“Pay extra for the exit door if you like leg room.”
sylvies499, 25 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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