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Aeromar


121 Reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico +52-1-800-237-6629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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121 Reviews from our TripAdvisor Community

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121 reviews from our community

Filter reviews by popular destinations:
All reviews Mexico City Guadalajara Ixtapa Puerto Vallarta Oaxaca Colima Merida Cancun Puerto Escondido Manzanillo Acapulco
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Showing 33: English reviews
Tulum, Mexico
1 review
Reviewed 1 week ago

Flights are overbooked, agents simply pretend you have not paid! An outrage, we have filed a report.

Domestic Economy Cancun - Merida
Helpful?
Thank libbamarrian
Lisbon, Portugal
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 2 weeks ago

Good enough plaine for short distances. More trepidation compares with a bigger plaine. The trip was on schedule. Was good

Domestic Economy Mexico City - Acapulco
Helpful?
Thank MariaJosePereira
Edmonton, Canada
Level 1 Contributor
3 reviews
10 helpful votes
Reviewed 2 weeks ago

Had a flight booked Acapulco to Manzanillo recieved a email flight from Mexico city to Manzanillo cancelled no alternative .So rebooked a flight with Aero Mexico and nothing about refund for the cancelled flight

Domestic Economy Acapulco - Mexico City
Helpful?
Thank baileyspa
Phoenix
Level 5 Contributor
57 reviews
24 helpful votes
Reviewed 2 weeks ago

Planned to,fly into Cancun from Mesa, Az, then catch a short flight to Merida, using Aeromar. First, they change my flight out of am Of the same day. So, wanting to avoid a 4 1/2 hr bus ride from Cancun to Mexico, we changed our international flight so we aerived In Cancun a day earlier, so we could catch that...

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Domestic Economy Cancun - Merida

Helpful?
Thank PhoenixNancy
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 weeks ago

We arrived at the airport 2.5 hrs before departing time, their system was down, they decided to do everything manually, hand us old school tickets to board. Plane arrived, the check in staff did not start up boarding until 1.5 hours later from the time we were supposed to board. We arrived in Mex late for our connecting flight. You...

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Domestic Economy Ixtapa - Mexico City

Helpful?
Thank Kristy B
marin
Level 6 Contributor
129 reviews
56 helpful votes
Reviewed 3 weeks ago via mobile

I'm a 1k on United and a million miler om American and United so I fly a lot. The only negative is that I could not check in online owing to a bad site certificate. Otherwise, the plane was on time, clean, comfortable, quick baggage claim and courteous personnel. I think a lot of the delays noted in October coincided...

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Domestic Economy Oaxaca - Mexico City

Helpful?
Thank marinhorserider
Abbotsford, Canada
Level 6 Contributor
89 reviews
115 helpful votes
Reviewed 4 weeks ago

Excellent little connector flight. Very clean very comfortable Friendly service Smooth flight. Funny we got bussed out to the Plane loaded on and sat for 40 minutes cause 15 other planes were before us in the line. Funny cause the flight was only 52 minutes !

Domestic Economy Mexico City - Huatulco
Helpful?
Thank Binkyljfm
Monterrey
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 7 November 2017

I booked my family trip from Mexico City to Oaxaca in February 2017. A couple of days before the flight in March, Expedia informed me that the flight with Aeromar was cancelled and they couldn't offer an alternative flight. Nine months have passed, I'm still trying to get my money for that flight back. I wrote several e-mails to Expedia...

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Domestic Economy Mexico City - Oaxaca

Helpful?
1 Thank I_love_vacations_10
Washington, District of Columbia, United States
1 review
1 helpful vote
Reviewed 6 October 2017

I fly a lot, and this is the worst experience I've ever had. They cancelled both of my flights (GDL-PVR and return) because they weren't full enough. For my first leg, they didn't send any notification by email, so I was waiting at the counter for two hours until a staff person showed up (1 hr before departure) and told...

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Domestic Economy Guadalajara - Puerto Vallarta

Helpful?
1 Thank Rebekah C
Puerto Vallarta, Mexico
Level 6 Contributor
304 reviews
107 helpful votes
Reviewed 3 October 2017

I booked a 1:30 pm flight from Zihuatanejo to Mexico City on Sept 23. I booked a separate flight from MC to Calgary, Alberta with Aeromexico leaving at 6pm that same day. That was my mistake, not making one reservation with a changeover. The rest of this disastrous day was the fault of this abysmal airline. I had checked in...

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Domestic Economy Ixtapa - Mexico City

Helpful?
1 Thank xena888
See travel tips for airlines
“Book with Aero Mexico”
baileyspa, 2 Dec 2017 | Read review
“Bring a fan, the airplane doesn't turn on the AC until they close the doors!!!”
kristyb456, 27 Nov 2017 | Read review
“choose another airline, this one is disastrous”
xena888, 2 Oct 2017 | Read review
“Consider that this airline uses ATR 42/72 planes which only have doors on the back of the plane.”
DanMT2001, 9 Aug 2017 | Read review
“Be ready to run from one gate to another one, as there are no proper boarding announcements :(”
31alinad, 22 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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