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Aeromar


153 Reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico +52-1-800-237-6629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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153 Reviews from our TripAdvisor Community

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153 reviews from our community

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Showing 45: English reviews
Washington, District of Columbia, United States
1 review
2 helpful votes
Reviewed 6 October 2017

I fly a lot, and this is the worst experience I've ever had. They cancelled both of my flights (GDL-PVR and return) because they weren't full enough. For my first leg, they didn't send any notification by email, so I was waiting at the counter for two hours until a staff person showed up (1 hr before departure) and told...

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Domestic Economy Guadalajara - Puerto Vallarta

Helpful?
2 Thank Rebekah C
Puerto Vallarta, Mexico
Level 6 Contributor
307 reviews
110 helpful votes
Reviewed 3 October 2017

I booked a 1:30 pm flight from Zihuatanejo to Mexico City on Sept 23. I booked a separate flight from MC to Calgary, Alberta with Aeromexico leaving at 6pm that same day. That was my mistake, not making one reservation with a changeover. The rest of this disastrous day was the fault of this abysmal airline. I had checked in...

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Domestic Economy Ixtapa - Mexico City

Helpful?
3 Thank xena888
Ramat Gan, Israel
Level 3 Contributor
11 reviews
Reviewed 29 August 2017

Flight back: same small airplane, uncomfortable seats, and a bumpy ride due to the weather and clouds. A glass of juice and some red-colored chillie-lemon flavored creepy crispy snack. Long wait before boarding and takeoff.

Domestic Economy Colima - Mexico City
Helpful?
Thank Uri-A-Dror
Ramat Gan, Israel
Level 3 Contributor
11 reviews
Reviewed 29 August 2017

Small airplane, bumpy trip (due to weather), quite small and uncomfortable seats. Like a bus with wings, only buses are more comfortable. Luckily a short flight.

Domestic Economy Mexico City - Colima
Helpful?
Thank Uri-A-Dror
Mexico City
Level 5 Contributor
67 reviews
39 helpful votes
Reviewed 9 August 2017

Seats are narrow but leg room is decent. Since it was a short flight, they only served a small drink and some chips.

Domestic Economy Acapulco - Mexico City
Helpful?
Thank Dan M
New York City, New York
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 4 August 2017 via mobile

I flew out of Merida an hour late due to a flight delay. This meant by the time I rushed over to another terminal, I had missed my connecting flight with United. They told me I had to go back to the first terminal & get AeroMar to organize a hotel & meals for overnight. The staff had all left...

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Domestic Economy Merida - Cancun

Helpful?
2 Thank VickiB3
Acapulco, Mexico
Level 6 Contributor
142 reviews
17 helpful votes
Reviewed 23 July 2017

the seats were very uncomfortable, even that I am not very tall, but still wasn't very confortable I took that fly just because I did not want to fly to San Antonio and drive back down to Texas

USA Economy Mexico City - McAllen
Helpful?
Thank Cesar V
St. Petersburg, Russia
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 22 July 2017

This was my second trip with Aeromar and it was worse than the first one. All started when we arrived at the airport in Puerto Vallarta and did not find our flight on the departure screen. It turned out that Guadalajara is not the last destination of the flight after a short stop there the plane goes to Los Mochis....

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Domestic Economy Puerto Vallarta - Guadalajara

Helpful?
Thank Alina D
St. Petersburg, Russia
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 22 July 2017

The flight duration is only 40 minutes (to get from Guadalajara to Puerto Vallarta). That really saves time, as another option to get there is to have a 5-6 hours bus journey. The plane is quite small and it has some propellers with is really unusual these days. However, that would not distract much and you would be able to...

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Domestic Economy Guadalajara - Puerto Vallarta

Helpful?
Thank Alina D
Guadalajara, Mexico
Level 6 Contributor
178 reviews
98 helpful votes
Reviewed 20 July 2017 via mobile

I'd walk before I'd fly Aeromar again. Check in going and returning was a major hassle; could not believe how long it took. For return flight, they only had 3 of 4 tickets. I've been flying commercially for 50 years. I've been in planes so small I couldn't sit up straight, been in a plane that had to dodge mountains...

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Domestic Economy Guadalajara - Mexico City

Helpful?
1 Thank LostInSpace
See travel tips for airlines
“You can book on-line but do it early as this flight does book up!”
66sherib, 13 Feb 2018 | Read review
“JUST DO NOT FLY WITH AEROMAR!!! They need to not just improve their costumer service, but actually add costumer service training!”
466anelisea, 26 Jan 2018 | Read review
“Do not fly Aeromar air line”
tedsmommy, 23 Dec 2017 | Read review
“Book with Aero Mexico”
baileyspa, 2 Dec 2017 | Read review
“Bring a fan, the airplane doesn't turn on the AC until they close the doors!!!”
kristyb456, 27 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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