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219 reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico 011 52 18002376629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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219 Reviews from our TripAdvisor Community

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219 reviews from our community

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All reviews Mexico City Guadalajara Oaxaca Ixtapa Puerto Vallarta Merida Cancun Tuxtla Gutierrez Colima Acapulco
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Showing 73: English reviews
London, United Kingdom
Level 2 Contributor
7 reviews
19 helpful votes
Reviewed 29 March 2018

Aeromar cancelled flights and now won't respond to emails asking for my money back! I even went to the counter in Mexico City airport - terrible service - gave me a sheet of paper with an email on and no response to repeated emails for four days. They are a disgraceful company. Do not use!

Domestic Economy Tuxtla Gutierrez - Mexico City
Thank ScotsInLondon
new york
Level 4 Contributor
33 reviews
27 helpful votes
Reviewed 20 March 2018

I was extremely pleasanty surprised by the professionalism and efficiency of the airline and staff. There were no issues; flight took off and landed on time. I would use this airline again.

Domestic Economy Puerto Vallarta - Guadalajara
Thank yuca35
Sudbury, Canada
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 19 March 2018

Imagine four hours on a bus to catch a flight in Cancun. This was a great option. price per person was similar to bus. Equipment new and clean. Staff were very helpfull.

Domestic Economy Merida - Cancun
Thank Lyle1156
Fordingbridge, United Kingdom
Level 6 Contributor
105 reviews
66 helpful votes
Reviewed 17 March 2018

The Twin Propellor plane with approximately 50 passenger seats was as new. Check in was friendly and easy. English was spoken by the check-in staff. Clear guidance was given. There were just eight passengers on our 50 minute flight.

Domestic Economy Merida - Cancun
Thank John M
Pleasanton, California
Level 3 Contributor
21 reviews
13 helpful votes
Reviewed 14 March 2018

You book a flight 6 mo in advance and 3 days before departure the airline notifies you they no longer fly on Thursdays. Get your act together Aeromar!

Domestic Economy Tuxtla Gutierrez - Oaxaca
Thank Linda M
Seattle, Washington
Level 3 Contributor
17 reviews
21 helpful votes
Reviewed 7 March 2018

We booked a flight from Merida to Cancun to get our connecting flight to Guadalajara. The online booking option was not an option... at all. So my husband booked the flight by phone. MARCH 6th, March. It was clearly spoken as was determined on the recording when the manager reviewed it. MARCH. BUT... when we arrived at the airoport in...

Domestic Economy Merida - Cancun

1 Thank Pattio666
Mexico City, Mexico
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed 4 March 2018

Operating a small fleet of ATR turboprops out of Mexico City, this is a good alternative to hours of driving. Quick and orderly check-in and boarding. You are bussed to the small area they use in the main airport. You get a drink and snack even on these short flights and the "old style" prop aircraft are in fact modern...

Domestic Economy Mexico City - Colima

Thank Robert T
Stonington, Connecticut
Level 5 Contributor
65 reviews
23 helpful votes
Reviewed 26 February 2018 via mobile

For domestic service in Mexico this was a great choice . Easy check in, quick baggage claim ,and comfortable seats. New plane too.

Domestic Economy Oaxaca - Tuxtla Gutierrez
Thank Dapper1
Santa Fe, New Mexico
Level 3 Contributor
19 reviews
17 helpful votes
Reviewed 14 February 2018

After MANY 9 hr long overnight bus rides to Chiapas from Oaxaca (and at least 3 road trips in my van) being able to fly to Tuxtla Gutierrez, Chiapas seems like a gift from the gods! Going to Oaxaca airport - dumping my luggage (they seem lenient as long as your first bag is under-weight) and then going to have...

Domestic Economy Oaxaca - Tuxtla Gutierrez

2 Thank sheri B
Sitges, Spain
Level 3 Contributor
24 reviews
5 helpful votes
Reviewed 8 February 2018

Fine flight and crew. Flight left 15 minutes ahead of time and arrived 20 minutes early. Plane was turboprop comfortable and even time for a snack and drink service.

International Economy Pointe-a-Pitre - Puerto Vallarta
Thank Jonathan K
See travel tips for airlines
“Just don't fly with them, anything else is better”
wciu, 8 Aug 2018 | Read review
“Check and double check everything. They switched our seats for weight and balance”
kirby94022, 3 Jul 2018 | Read review
“Do not use them, paying a little extra with Aeromexico is more secure”
francisf816, 1 Jul 2018 | Read review
“Don't do it”
HarryOz, 29 Jun 2018 | Read review
“STAY WAY! Book with another airlines or you'll REGRET IT!”
WanderingMinstral9, 1 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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