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Air Asia - Thai AirAsia


3,134 Reviews
Headquarters: Don Mueang Intl Airport, Ctl Office Room 3200 Vibhavadee Rangsit Rd., Bangkok 10210 Thailand +66-2-515-9999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,134 Reviews from our TripAdvisor Community

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3,134 reviews from our community

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Showing 1,517: English reviews
Bangkok
Level 6 Contributor
123 reviews
66 helpful votes
Reviewed yesterday
NEW
via mobile

Why oh why do I do this - last three times delayed - ground service check in horrible - boarding experience is just run for it !! This time 1 1/2 hour delay with no explanation - no more trust in this

Southeast Asia Economy Bangkok - Kuala Lumpur
Helpful?
Thank Alina2012Bangkok
Alpine, Utah
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

Good price.....marginal service....no leg room.....high baggage check fees......always late...if you are shopping on price, this is your airline......no perks, only cheap price

Domestic Economy Chiang Mai - Phuket
Helpful?
Thank Donald P
Jakarta, Indonesia
Level 6 Contributor
93 reviews
7 helpful votes
Reviewed yesterday
NEW

perhaps air asia could provide more service on this route with better price since it's a short trip n it's a crowd route.

Southeast Asia Economy Bangkok - Siem Reap
Helpful?
Thank mike_4m30nd
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

We traveled on Air Asia from KL to Sydney and then back from Auckland to KL. While Air Asia has great rates, you need to compare apples to apples. They don't include any baggage even on long flights of over 8 hours. They also don't include any food or even water without charging. There is no legroom and nor are...

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International Economy Kuala Lumpur - Sydney

Helpful?
Thank Shyamala N
Paris, France
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW

I have been using Thai AirAsia for the past 15 years and was never disappointed. Crew is efficient and professional, the new planes are really great, the prices are unbeatable. Make sure you unmark all pre-filled boxes when booking to avoid paying for services you don't need. But hey, they need to make money somehow. For me the best low-cost...

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Domestic Economy Bangkok - Chiang Mai

Helpful?
Thank Benoit M
Bangkok, Thailand
Level 5 Contributor
68 reviews
5 helpful votes
Reviewed yesterday
NEW

My return flight from Singapore to Bangkok delayed but I didn't get mad after I saw cabin crews work on the plan. They worked hard and quit deep care all passengers. They serviced with full energy and smiled on the face for the whole flight. I felt very comfortable. They made me skipped tired from delayed flight between the trip.

Southeast Asia Economy Singapore - Bangkok
Helpful?
Thank hyperboyz9
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

On a 13 hour flight there was no TV screen for entertainment, no free food or even free water, and when I asked for a new fork for my food they asked me "did you buy the food from us?". Definitely never flying with them again.

International Economy Hanoi - Auckland
Helpful?
Thank Kristine S
islamabad
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 2 days ago
NEW

I travelled from bangkok to Pukhet. The service was on time. In flight service was also commendable. The ground crew was also cooperative

Domestic Economy Bangkok - Phuket
Helpful?
Thank irfanmirza651
Rochdale, United Kingdom
Level 3 Contributor
9 reviews
12 helpful votes
Reviewed 2 days ago
NEW

Great flight with one problem. Somehow (by default) I preordered a2 meals on the flight. Only a few meals were served. As my wife and I only had this common meal we knew it was the culprit which gave us severe stomach cramps and diarrhea.

Domestic Economy Bangkok - Phuket
Helpful?
Thank David hodky H
Macau, China
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

I went from Macau to Pattaya and returned. The flights were normal and I landed safely. But both flights departed around 30 minutes late, which is acceptable, but very inconvenient in the flight from Pattaya to Macau due to the very poor conditions of the departure lounge of the Utapao airport.

Southeast Asia Economy Macau - Sattahip
Helpful?
Thank 497ricardo
See travel tips for airlines
“if you are on a budget, fly and bear the burdens”
708donaldp, 21 Feb 2018 | Read review
“make sure to check in early if you don't want to pay for extra leg seat. i choose the alley seat. so it's not that bad”
mike_4m30nd, 21 Feb 2018 | Read review
“Avoid the food at all costs.”
DavidhodkyH, 20 Feb 2018 | Read review
“really do consider if you need to check baggage--if yes, DO pay online, as it is definitely less expensive !”
LightSplash, 18 Feb 2018 | Read review
“make sure you book for hot seat at least you can have more space for your legs”
Yveshann, 18 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Asia - Thai AirAsia
A joint venture between Malaysia-based AirAsia and Thailand’s Asia Aviation, AirAsia Thai (FD) is a low-cost carrier that operates from a primary hub at Bangkok’s Don Mueang International Airport (DMK). Chiang Mai International Airport (CNX), Phuket International Airport (HKT) and Krabi International Airport (KBV) are secondary hubs. The airline’s fleet consists of 44 Airbus A320 variants. AirAsia Thai flies to about 40 destinations, including 18 within Thailand. International destinations include Cambodia, China, Hong Kong, India, Indonesia, Macao, Malaysia, Myanmar, Singapore and Vietnam.
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