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Jeju Air

284 Reviews
Headquarters: 312-1 Yon-Dong, Jeju, Jeju Island 63000 South Korea +82-1599-1500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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284 Reviews from our TripAdvisor Community

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284 reviews from our community

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Showing 57: English reviews
2 reviews
1 helpful vote
Reviewed 4 days ago

My RIMOWA baggage was broken by their mistake, but they didn't care and apologize until we asked. What surprised me was they make us go to counter by ourselves to departure counter, even though we have just arrived from other country. The manager Mr.HONG SOK HO who is in charge of Narita airport,one of the biggest city in the world,...

North Asia Economy Seoul - Tokyo

Thank ajoicn
1 review
Reviewed 1 week ago via mobile

This was the absolute worst travel experience I've ever had with any airline. I'm from the US and was planning to go to BKK. I flew Delta with the intention of transferring to jeju to complete the trip to BKK. I paid for a ticket the day before and thought everything was fine until I landed in Korea. They tried...

Southeast Asia Economy Seoul - Bangkok

Thank Johan J
Level 2 Contributor
7 reviews
Reviewed 2 weeks ago

Jeju Air is very comfortable low cost carrier. Moreover, it has very helpful ground staff in Fukuoka airport. The supervisor or the head of ground staff in the check in counter seems to be update with the immigration regulation,for example that it is not necessary to have South Korea visa for Indonesian service passport or government official passport holders to...

North Asia Economy Fukuoka - Busan

Thank a_ariya
Bandar Seri Begawan, Brunei Darussalam
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 2 weeks ago

Easy to book, easy to check in, and not expensive. You get 15kg for check-in baggage, and 10kg for hand luggage, per person. Very convenient.

Domestic Economy Seoul - Jeju
1 Thank drakeuu
Toronto, Canada
Level 6 Contributor
91 reviews
50 helpful votes
Reviewed 3 weeks ago

The airline is an economy airline like Easy Jet. I would actually say that they copied Easy Jet in service and business model. The flight we took was delayed and we lost almost 2 hours waiting in the terminal for the plane to be ready. There is no food or drinking options for this flight. The leg room is very...

Domestic Economy Busan - Jeju

Thank Augusto A
Level 5 Contributor
59 reviews
13 helpful votes
Reviewed 13 October 2017

4 hour flight leaving Hong Kong around midnight to arrive in Seoul in the morning. Timings were good and check in was fine. Problem was on the plane, it was very cramped seating and could barely recline. For a 4 hour flight wit minimal food it was quite hard work. But for the price and destination, its good value and...

North Asia Economy Hong Kong - Seoul

Thank Kevin R
Northern Mariana Islands, Mariana Islands
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed 27 September 2017 via mobile

Another bad experience. This time the people from the gate at Incheon airport were not accommodating and will show their frustrated faces to you. My team had a layover for more than 12 hours. As soon as we arrive i immediately asked the information on how to get our next boarding pass. We were told to get our boarding pass...

International Economy Seoul - Saipan

Thank Astig14
Queenstown, New Zealand
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 11 September 2017 via mobile

Fly with the airline twice during the trip on S.Korea. First time I checked in by myself on the machine so it was fine.Yesterday while I check in for my flight from Busan to Taipei the lady in counter ask for the printout pass ,its ok I just show her. The whole processor there is no eye contact and extra...

North Asia Economy Busan - Taipei

Thank Lei T
Level 1 Contributor
4 reviews
Reviewed 31 August 2017

Low cost Economy Air Line.A good value for your money. My flight was delayed departing Jeju. When I e I was informed of the delay and why. from check to get my bag The service was very good.

Domestic Economy Jeju - Seoul
Thank carlwreed
Level 2 Contributor
5 reviews
Reviewed 30 August 2017

The staff speaks english, so it made checking in easier, also, since I had checked in online earlier, it made the whole process smooth. Decent legroom (I'm an average Asian in terms of height) water provided during the flight, food isn't really necessary since it was an hour flight. Got my flight at a cheaper price since I booked earlier

Domestic Economy Seoul - Jeju
Thank Joelle c
See travel tips for airlines
“Book your flights earlier for cheaper flights, check in online to get better seats”
, 29 Aug 2017 | Read review
“Be ahead of time when flying with them. They usually arrive and depart ahead of time which is really a good thing.”
ph_traveller89, 20 Aug 2017 | Read review
“just smile!”
DrPepperOperator, 11 Jul 2017 | Read review
“Take early morning flight it will take only 20 minutes from Seoul to Gimpo by taxi (32000 Korean Won). But you will gain a lot.”
DrBRAYEcon, 7 Jul 2017 | Read review
“Buy tickets early to take advantage of the cheaper fares!”
Speckypilot, 1 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About Jeju Air
Jeju Air (7C) is a South Korean carrier headquartered in Jeju City. It operates primary hubs at Incheon International Airport (ICN) and Jeju International Airport (CJU) and a secondary hub at Gimhae International Airport (PUS). Domestically, the airline flies to six destinations. It also has scheduled international service to Cambodia, Guam, Hong Kong, Japan, Northern Mariana Islands, China, the Philippines, Taiwan, Thailand and Vietnam, as well as charter operations. The airline's fleet consists of 20 Boeing 737-800 planes configured with a single Economy Class cabin.
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