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Virgin Australia


4 of 5 bubbles
2,447 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,447 Reviews from our TripAdvisor Community

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2,447 reviews from our community

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Showing 2,352: English reviews
Melbourne, Australia
Level Contributor
42 reviews
17 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Take an earlier flight than you need as your flight will be delayed. We have been late every time between 10 mins to 70 mins. Because we are aware of this trend, we book to allow more time. The service, price, safety and comfort are worth the lack of punctuality.

Domestic Economy Brisbane - Melbourne
Helpful?
Thank adperrin
Hobart, Australia
Level Contributor
39 reviews
21 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I went down to the back of the plane to use the amenities. Just as I was about to open the toilet door, a flight attendant came from the back of the plane and grabbed the door handle and said excuse me, and went into the toilet herself. The other toilet was already occupied. I then had to wait quite...

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Domestic Economy Hobart - Melbourne

Helpful?
Thank bethany2012
Solihull, United Kingdom
Level Contributor
751 reviews
362 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Checking-in online was not easy. Using the flight reference numbers did not work - we had to use the airline reference buried in the e-ticket. At the self-service bag drop kiosk, one of the luggage labels failed to print. When we went to the bag drop itself, one bag was 1.7 kg overweight (24.7 kg), the other was 5 kg...

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International Economy Brisbane - Melbourne

Helpful?
Thank wendyanddavid536
Medford, Oregon
Level Contributor
7 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Worst flight we have ever flown!!! And we fly a lot! First off....at LAX we asked about upgrading to business class and were told there were no seats available... they were full. As we board (and about the last to board) we walk through business class there are about 5 ppl sitting in business class???? The movie didn't work, the...

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International Economy Los Angeles - Sydney

Helpful?
Thank debbyandraytravel
Dieppe
Level Contributor
4 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Although they suggest you pay for your extra bags ahead of time on line, their site won't allow it, therefore costing an extra $120 per bag! Highway robbery. When I explained, it fell on deaf ears. Wondering now if it is done deliberately.

Trans-Tasman Economy Brisbane - Wellington
Helpful?
Thank joannamp
Kent
Level Contributor
226 reviews
104 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

First time I have used VA and it was very good. Nice area of the terminal to wait for the flight, on time boarding and comfortable seats. Provided a drink and snack on the flight (BA please note). Pleasant and efficient staff and will use them again when next in Australia. Definitely better than that Q airline!

Domestic Economy Brisbane - Sydney
Helpful?
Thank ken1green
North Yorkshire, United Kingdom
Level Contributor
27 reviews
3 of 5 bubbles Reviewed 3 days ago NEW

Plenty of different options between Sydney and Melbourne, but we chose Virgin Australia. You get the benefit of luggage being included in the price and it is only an hour and a half flight, but we thought the legroom was as tight as we've ever experienced on a plane - not comfortable. The snacks also struggled to achieve mediocrity!!

Domestic Economy Sydney - Melbourne
Helpful?
Thank John W
Mission Beach, Australia
Level Contributor
142 reviews
32 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

We had a great flight from Bris to Cairns , we left 20 mins late so they gave us all free chips and tea n coffee or soft drink. We have had delays with other airlines and received nothing. Great flight , great service thanks heaps we will be back , cheers.

Domestic Economy Brisbane - Cairns
Helpful?
Thank Michael P
Tasmania
Level Contributor
718 reviews
357 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Our seats that had been preassigned months ago were changed without explanation. When we complained in Melbourne we were told the Hobart staff should not have moved us. The excuse that we were given was due to a medical condition... the people we saw in our seats looked fine and were clearly friends or family of the checkin staff. Not...

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Domestic Economy Hobart - Melbourne

Helpful?
Thank wombatdavid
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Melbourne, Australia
Level Contributor
124 reviews
53 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW

1. Lunch time flight at 1pm - no meal offered, only given a bite sized muesli bar. No tea or coffee being served. Their excuse? "It's only a 1 hr flight". 2. "Cowboy" pilot conducted an overspeed landing, coming in WAY too fast & landing with a huge screech & thud. (Yes, I fly planes). Several passengers near me were...

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Domestic Economy Hobart - Melbourne

Helpful?
Thank Anne363
See travel tips for airlines
“Book an earlier flight due to regular departure delays.”
 of 5 bubbles adperrin, 24 Mar 2017 | Read review
“Fly with another airline”
 of 5 bubbles wendyanddavid536, 23 Mar 2017 | Read review
“Don't spoil your trip with this lot of numpties. Qantas are FAR more reliable & safer.”
 of 5 bubbles Anne363, 19 Mar 2017 | Read review
“buget airline - poor leg room, OK for a short flight”
 of 5 bubbles DebraLetica, 19 Mar 2017 | Read review
“Use this airline only for domestic legs unless it twigs with management to uograde the aircraft!”
 of 5 bubbles Crabulos, 19 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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