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Virgin Australia


4,562 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,562 Reviews from our TripAdvisor Community

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4,562 reviews from our community

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Showing 4,425: English reviews
Melbourne, Australia
Level 3 Contributor
22 reviews
7 helpful votes
Reviewed yesterday
NEW

Amazing comfortable seats. Food was very good as well. Will definatly book Economy X seats again. Staff were extremley very helpful with my hubby who wasn't very well

South Pacific Premium Economy Melbourne - Rarotonga
Helpful?
Thank Jenny C
Level 3 Contributor
23 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

If only they could provide a bit more space to travel in. Meals are non existent and kids scream the whole trip. Not a nice experience.

South Pacific Economy Nadi - Sydney
Helpful?
Thank Lazza21
Surfers Paradise, Australia
2 reviews
1 helpful vote
Reviewed yesterday
NEW

We used points for upgrade to Economy X seats which was well worth it and we had plenty of room and leg space. Plane had plenty of seats available so web had 3 seats between 2 of us. Food was very ordinary and provided in paper boxes at odd times. No new movies or modern music or music videos.

International Economy Brisbane - Los Angeles
Helpful?
Thank PookieAus
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Virgin used to be fine. Cheerful and (mostly) cheap. With the inevitable pressure from budget carriers, they have changed some of their policies in a way that is designed entirely to extract more money. You have a 1 piece, 23kg baggage limit. If you check in 2 pieces for a total of 46kg, that’s fine. If you check in one...

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Domestic Economy Sydney - Gladstone

Helpful?
Thank Jon F
Brisbane, Australia
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed yesterday
NEW

Virgin offer a consistently good service, even when the flight is delayed because of bad weather in Brisbane.

Domestic Economy Townsville - Brisbane
Helpful?
Thank Glenn K
Brisbane, Australia
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

This is the second time I’ve ever flown business class with Virgin and if I could do this every domestic flight I would! If anyone is like myself and finds flying a bit challenging (esp for the anxiety) I swear half of the stress starts from the moment you check in to when your standing right at the back of...

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Domestic Business Class Sydney - Brisbane

Helpful?
Thank Molly_bot
San Diego, California
Level 6 Contributor
76 reviews
84 helpful votes
Reviewed 2 days ago
NEW

We flew Virgin Australia first time from LAX to Sydney on New Year’s Eve week. We wanted to fly Qantas but since we booked our holiday trip very late, Qantas was sold out on our travel dates. We were so looking forward to fly VA on our first ever trip to Australia, but this airline made us sit through the...

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International Business Class Los Angeles - Sydney

Helpful?
1 Thank SoCalTravelBirds
Ferntree Gully, Australia
Level 4 Contributor
42 reviews
16 helpful votes
Reviewed 2 days ago
NEW

On time but Gate 10 and no flight bridge so had to climb down stairs and climb up another set of stairs into the plane. I should have notified the airline before I discovered the lack of a flight bridge that I have just had 2 knee replacements.

Domestic Economy Melbourne - Sydney
Helpful?
Thank DougandMaus
Australia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Do Not Fly Virgin Australia Overseas!!! I am extremely disappointed in Virgin Australia. No matter how much lipstick is on or how it is dressed up, the service I experienced was enough to really annoy a frequent traveller like me and to relegate Virgin Australia to the very bottom of my list of airlines. First, the check in service was...

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International Economy Melbourne - Hong Kong

Helpful?
Thank SportsFit
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Check in T2 at Sydney.Auto terminals about 3 machine where off line or out of order. Allow about 20 minutes to check baggage and use terminal book in machine. Baggage drop no problem friendly staff.Security was quick and efficient.This was a Monday noon flight. Terminal light lunch all ok. Flight was about 15-20 minutes late.Plane was near full previous flight...

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Domestic Economy Sydney - Coffs Harbour

Helpful?
Thank Dave C
See travel tips for airlines
“Pay for seat upgrade or use points to Economy X”
PookieAus, 12 Dec 2017 | Read review
“It was acceptable to fly domestic on VA, but NOT internationally.”
SoCalTravelBirds, 11 Dec 2017 | Read review
“Check first whether they have a flight bridge to the terminal as Virgin do a lot of on boarding out on the tarmac”
DougandMaus, 11 Dec 2017 | Read review
“Be early at airport can get busy.”
davecP9408BB, 11 Dec 2017 | Read review
“This is only a short flight ,be early and enjoy your flight.”
davecP9408BB, 11 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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