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Virgin Australia


4 of 5 bubbles
2,462 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,462 Reviews from our TripAdvisor Community

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2,462 reviews from our community

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Showing 2,367: English reviews
Solihull, United Kingdom
Level Contributor
811 reviews
365 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Excellent flight. Took off on time, landed 15 minutes early. Friendly cabin crew. Only complaint - there was no gluten-free snack available.

Domestic Economy Melbourne - Sydney
Helpful?
Thank wendyanddavid536
Zhaoqing, China
Level Contributor
57 reviews
8 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

ok, i did many flights with virgin australia so im only going to write one review. Good service comfy seats, nice interior. The downfalls I got virign atlantic airmiles an couldnt gain points. Because different company. Virgin is Virgin right? Another, one trip flying from Melbourne to sydney one indian steward had a bit of an attitude. Didnt fully bother...

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Domestic Economy Toowoomba - Melbourne

Helpful?
Thank Derikasan
Leeton, Australia
Level Contributor
22 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Great Australian service to the United States. Comfy seat, good assortment of movies etc. meal service ok, not spectacular but satisfying. The flight staff were very friendly and helpful.

International Economy Sydney - Los Angeles
Helpful?
Thank kgarwood27
Ormskirk, United Kingdom
Level Contributor
821 reviews
276 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

No problems. All went very smoothly. The short flight was comfortable. Had a fair amount of space. Didn't like the snack.

Domestic Economy Melbourne - Hobart
Helpful?
Thank pollyoppy
London, United Kingdom
Level Contributor
55 reviews
23 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Travelled with Virgin Australia for the first time this year, on a short flight from Ayers Rock to Sydney, using their business class cabin. Check in at Ayers Rock airport was easy using the priority desks available to business class passengers we were soon in the departures area waiting to board the aircraft. Boarding was quick and the onboard team...

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Domestic Business Class Uluru-Kata Tjuta National Park - Sydney

Helpful?
Thank UKtraveller055
Hobart, Australia
Level Contributor
12 reviews
11 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Selecting my seat is important to me, first flight i was moved to another seat and didnt think staff were overly friendly with their explanation why, then return trip my seat was again changed, then after boarding it was changed again, went from row 30 to row 6 to row 7 on 1 flight. I expect to fly maybe 20...

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Domestic Economy Launceston - Sydney

Helpful?
Thank Squizza888
Perth, Australia
2 reviews
1 of 5 bubbles Reviewed 3 days ago NEW

Virgin Australia should be ashamed of themselves This was the worst flight ever over 45 years of flying I booked this flight 3 months ago..it was an A330....selected seats in the middle of the plane ..same as the PER-BNE which was excellent Arrived at plane to find it had been changed to a 737 which has always been the most...

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Domestic Economy Brisbane - Perth

Helpful?
Thank Brian1942
1 review
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Were advised the flight we had booked from Perth to Melbourne one month earlier had been cancelled and we would have to go via Sydney, an extra three hours travel time. At the airport we discovered that the flight had NOT been cancelled, just overbooked and we had arbitrerally been chosen to be bumped. After long and persistent complaints two...

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Domestic Economy Perth - Melbourne

Helpful?
Thank Al V
Leicester, United Kingdom
Level Contributor
214 reviews
150 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

The last leg of a Etihad flight from London, wouldn't have flown such a short distance in business normally but the Virgin code share flight came with the overall ticket. The seats are comfortable and plenty of room, a hot snack was on offer and all the Virgin staff we came into contact with were friendly and efficient.

Domestic Business Class Melbourne - Adelaide
Helpful?
Thank crushertim
Level Contributor
37 reviews
4 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

flew from Melbourne to Sydney for an interconnecting flight to Los angeles. The staff were great at Melbourne and Sydney airport, smooth transition on the bus to the international departure at Sydney. thanks virgin. Boarded the flight on time, with smiling flight attendants. Flight wasn't full so was able to get my own row ( bonus) food was average, typical...

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International Economy Melbourne - Los Angeles

Helpful?
Thank Ariana G
See travel tips for airlines
“window seat, australia is beautiful”
 of 5 bubbles Derikasan, 28 Mar 2017 | Read review
“Join the rewards system, after flying Qantas for years I got no where, Virgin? Im almost Platinum.”
 of 5 bubbles CastelleEdwards, 25 Mar 2017 | Read review
“Book an earlier flight due to regular departure delays.”
 of 5 bubbles adperrin, 24 Mar 2017 | Read review
“Fly with another airline”
 of 5 bubbles wendyanddavid536, 23 Mar 2017 | Read review
“Don't spoil your trip with this lot of numpties. Qantas are FAR more reliable & safer.”
 of 5 bubbles Anne363, 19 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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