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Virgin Australia


7,646 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,646 Reviews from our TripAdvisor Community

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7,646 reviews from our community

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Showing 7,442: English reviews
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed today
NEW
via mobile

Good airline. I just wished everyone could board through the tarmac instead of going down the stairs and up the stairs (for seats with row 15 - 30). I found it's a little bit dangerous going up and down the stairs with a carry on luggage. This can be easily done if boarding is on time.

Domestic Economy Sydney - Melbourne
Helpful?
Thank yaniwongso
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Flight went smoothly. On time. Attentive staff. 23kg luggage includedin Economy Fare. Happy with Airline choice.

Domestic Economy Launceston - Melbourne
Helpful?
Thank Diane H
Sydney, Australia
Level 4 Contributor
33 reviews
21 helpful votes
Reviewed yesterday
NEW

Great flight with friendly crew. We had bulkhead seats which was awesome. Flight left on time and arrived 20 minutes early. Bags came through for collection in no time. Awesome job Virgin!

Domestic Economy Sydney - Cairns
Helpful?
Thank 466holidayprincess
Morpeth, Australia
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

Our flight over was cancelled a couple of hours prior to flying time and we were rescheduled to leave 4 hours later than originally planned and had to wait at the airport as it wasnt any point getting someone to pick us back up for that amount of time. We went via Melbourne and had 1 1/2 hour wait between...

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Domestic Premium Economy Newcastle - Perth

Helpful?
Thank lorrainexf
Mount Waverley, Australia
Level 6 Contributor
290 reviews
78 helpful votes
Reviewed yesterday
NEW

We used points to take advantage of a business class special to fly Melbourne to Newcastle. As usual we received excellent service with the only negative being that our flight attendant would have benefited from the use of a breath mint. We were pleased that although the flight was only approximately 1hour 15mins we still received a full lunch service....

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Domestic Business Class Melbourne - Newcastle

Helpful?
Thank Kimothy1003
Iluka, Australia
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed yesterday
NEW

I was very impressed with everything about this airline as I had never used them before, but would again

Domestic Economy Perth - Brisbane
Helpful?
Thank rogerandjulia119
Bayview Heights
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

This was a pleasant flight that left on time and arrived even a little earlier and the return journey was the same. Flight crew were pleasant and helpful, polite too. A free snack and coffee, tea etc. was provided.

Domestic Economy Cairns - Brisbane
Helpful?
Thank sheilan333
Hobart, Australia
Level 4 Contributor
29 reviews
17 helpful votes
Reviewed yesterday
NEW

Left Sydney about 30 minutes late, the Flight was very smoth, The c Flight Crew was good and charming. In flight service was also good, only the meal was so-so.Arrived in Denpasar half hour late, but for that it was a quick way to get to Immigration and Custom.

International Economy Sydney - Denpasar
Helpful?
Thank Wilhelm H
Wanganui, Manawatu-Wanganui, New Zealand
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

My trip to Australia started with me finding out that I had accidentally booked on of my flights without checked luggage -oops. Although it cost me extra the lovely lady at the check in desk made it a pleasant experience. Both flights there and back went on time and were what you expect from a no frills airline. Staff were...

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Trans-Tasman Economy Wellington - Brisbane

Helpful?
Thank Audrey L
Melbourne, Australia
Level 6 Contributor
95 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

The short slightly delayed flight from Melbourne to Sydney was comfortable and one really doesent expect a great deal from such short trips yet the friendly and professional virgin staff do make it a pleasurable experience to fly. I find the seats to be great though of course one would like more room and there are the x seats which...

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Domestic Economy Melbourne - Sydney

Helpful?
Thank Ivan V
See travel tips for airlines
“Take your own snacks and on board entertainment if you are flying for more than an hour”
lorrainexf, 20 Sep 2018 | Read review
“Be on time, be polite,”
sheilan333, 20 Sep 2018 | Read review
“Be early for boarding”
802wilhelmh, 20 Sep 2018 | Read review
“Remember to download flight entertainment before departure.”
PutuEvie, 19 Sep 2018 | Read review
“Try to load up the options. Seating, legroom luggage. I found that the choices were limited”
JohnM19560, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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