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Azul

18,106 reviews
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040
Overview
4.518,106 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Azul
Headquarters: Av. Marcos Penteado de Ulhôa Rodrigues, 939 Barueri, Sao Paulo, State of Sao Paulo Brazil 06460-040

Airline Summary

Azul (IATA: AD; ICAO: AZU) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.
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jean k wrote a review 15 Feb
Dublin, Ireland11 contributions5 helpful votes
Recife - Sao Luis
Domestic
Very good airline. Good legroom and inflight service. Boarding was easy and we were offered the choice to put our hand luggage in the hold. This was great for us as we already had checked in luggage. Our journey was nice and relaxed as we did not need to find overhead space for the handluggage.😀
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Reservarlden wrote a review 7 Feb
London, United Kingdom351 contributions52 helpful votes
Sao Paulo - Rio de Janeiro
Domestic
Flying from Sao Paolo to Rio I was not aware that the flight would be on a nine seater Cessna. The flight was on time, smooth, had fantastic opportunities for wear out my camera. Flight pilot and co-pilot pleasant and friendly as were the ground staff at CGH and RRJ. (Flight was not to SDU but was to Jacarepagua RRJ which does not come up as an option on TA)
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bobby E wrote a review 2 Feb
1 contribution
Fort Lauderdale - Sao Paulo
International
The outbound flight was better than average and entirely acceptable. However, issues arose when the return flight got canceled by the airline. I had no opportunity for compensation regarding my Airbnb accommodation or Uber expenses. The customer service team struggles with English proficiency, and when submitting required documents via email, the response is cold, stating "It is not acceptable." They don't provide proper explanations or offer a chance to resend documents; instead, you're directed to initiate a new claim. After multiple frustrating calls, I found that the customer service is unhelpful, and if you seek a supervisor, you're informed, "Sorry, we have no supervisor who speaks English." Each response from them takes about 5 to 7 business days, reiterating, "It is not acceptable!" After realizing I was losing more money by wasting my time following up with them, I decided to discontinue. I lost $300 USD due to this cancelation. I acknowledge their shortcomings in customer service and cancellation policies. but it is okay, There is a risk and learning process in each trip. I learned not to fly with them ever again. This is an honest review — not out of hate, but as a precaution against potential financial losses due to flight cancellations.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helio S wrote a review Jan 2024
3 contributions2 helpful votes
Recife - Fort Lauderdale
International
Always book business /first, and Azul deserves no respect .., as flights get cancelled and/or delays over 3 and 4 hours , they don’t accommodate clients under the same terms and flight class with other airlines .. stay away
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kdl wrote a review Jan 2024
London, United Kingdom58 contributions36 helpful votes
Sao Paulo - Lisbon
International
First experience with this airline To cut the long story short , we had to change aircraft 3 times, yes you are reading right 3 times due to technical problems with each aircraft. each time we boarded the plane, waiting for take off and then the flight was cancelled. overall delay time was over 40 hours. when we finally managed to get airborne with the 4th aircraft with very mixed feelings , the food was truly awful, the beverages terrible and not re offered. considering the technical problems experienced i would never ever fly with them again. Communication was terrible. My partner was too scared and was unable to relax the whole flight. never ever again.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bobby E wrote a tip 2 Feb
""Be cautious of flight cancellations and inadequate customer support in English. "
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Kdl wrote a tip Jan 2024
"Avoid this airline "
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linda S wrote a tip Jan 2024
"The communication was so horrible! Missing the connection due to their lies was unacceptable bags being cked thru complete lie!!"
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Kevin wrote a tip Dec 2023
"Book extra legroom, it’s worth it. However the seats are not bigger or anything its just some more leg soace"
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Igor windsor wrote a tip Dec 2023
"I super recommend to fly with azul airlines "
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Round TripOne-wayMulti-city
Depart
Mon, 11/03
Return
Mon, 18/03
Travellers
1, Economy