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Aircalin


141 Reviews
Headquarters: 47 rue de Sebastopol, Noumea, Grand Terre BP 3736 New Caledonia +687-26-55-00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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141 Reviews from our TripAdvisor Community

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141 reviews from our community

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Showing 59: English reviews
Tinonee, Australia
Level 5 Contributor
57 reviews
2 helpful votes
Reviewed 3 days ago
NEW

After a small but really annoying trip on my way to Noumea, Aircalin has done all possible to correct the problem. Went in their office in Noumea and they were fantastic. Looked at my case and rectified the problem within a few days .

South Pacific Business Class Noumea - Sydney
Helpful?
Thank lagfleur
Brisbane, Australia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

It was our first time flying to New Caledonia and we were stunned how short the flight was, all went well and we got our bags after a short delay. Staff were pleasant on the flight and had no issues. We had a short delay boarding on the return flight but again all went well and we were back in...

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South Pacific Economy Brisbane - Noumea

Helpful?
Thank Ross G
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Ross, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Brisbane - Noumea

Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 1 week ago via mobile

We frequently fly as a family from Sydney to Nouméa and we are always very happy to fly with Aircalin rather Qantas as the crew is fantastic with children. I remember flying with my then 3 months son on my own a few years back and the crew was extremely helpful and kind. They give particular attention to families with...

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South Pacific Economy Sydney - Noumea

Helpful?
Thank Audreyroby
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Audreyroby, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Sydney - Noumea

1 review
Reviewed 2 weeks ago via mobile

I 've travel couple of time with aircalin. The price are absolutely abused. Monopoly is not a reason to apply prices 60% above others companies. Stop the line to Japan. Buy more A320 and send traveller to the closer hub. Please! Tourism cannot improve with such prices. You are closing doors, when you should open it.

South Pacific Economy Noumea - Auckland Central
Helpful?
Thank Julien B
Aircalin, Responsable relations publiques at Aircalin, responded to this review

Hello Julien, Thank you for having taken the time to rate our airline. As every economic activity, air transport has to be seen in relation to the related countries and markets. In fact, Aircalin is far from a monopoly in New Caledonia, since competitors like Qantas, Air New-Zealand and Air Vanuatu also offer their services here. Additionally, there are other...

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South Pacific Economy Noumea - Auckland Central

Tinonee, Australia
Level 5 Contributor
57 reviews
2 helpful votes
Reviewed 2 weeks ago

After a small delay in Sydney, we landed in Brisbane for our connection and Aircalin did not waited for us. We had to stay in Brisbane overnight, then go back at 6.30 am at airport to see if we could fly out. Thank you the the great lady at the airport who did everything she could to found us 6...

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South Pacific Economy Sydney - Noumea

Helpful?
Thank lagfleur
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear lagfleur, Thank you for your message and feedback. We're sorry to hear that you missed your connection and were therefore delayed arriving in Noumea. We're glad to hear that our staff were able to assist you in the airport and that you enjoyed your flight wtih us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Sydney - Noumea

Adelaide, Australia
Level 6 Contributor
49 reviews
24 helpful votes
Reviewed 5 December 2017

This was a package trip through Webjet and the return flights were Qantas but operated by AirCalin. The flight was uneventful (which is good) and the service and comfort levels were up to international standards There was not much flight entertainment but as we flew very late out and very early in we slept for most of the flight

South Pacific Economy Brisbane - Noumea
Helpful?
Thank EeahPoppy
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear EeahPoppy, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Brisbane - Noumea

Level 4 Contributor
33 reviews
8 helpful votes
Reviewed 5 December 2017 via mobile

Our flight to and from Nouméa were smooth and pleasant. Economy was a relatively no frills affair however the hosts were nice, the food was good and it was the first time I've been served Cognac en route. The seats were OK, with just enough room to fit my legs. I'm 6'5" so I struggle with every airline. Boarding was...

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South Pacific Economy Melbourne - Noumea

Helpful?
Thank Rowen80
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Rowen80, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us. We will pass on your positive comments to our flight attendants. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Melbourne - Noumea

1 review
Reviewed 4 December 2017

Due to some sort of malfunction that was never clarified, our 8 am flight to Auckland was delayed (our 8am flight meant we were out of bed at 4 am). A lot of announcements were in French only which I barely coped with, but the outcome of this was at about 10am we were told we would have a 6.40...

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South Pacific Economy Noumea - Auckland Central

Helpful?
Thank Patricia G
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Susan, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us. On a positive note, it is good to know that in spite of your delayed flight you still enjoyed your flight home! We invite you to make an official complaint...

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South Pacific Economy Noumea - Auckland Central

Goulburn, Australia
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 4 December 2017

The check-in facilities at Noumea are horrendous. Not just the building , but the laziness and poor customer service of the staff.

South Pacific Economy Sydney - Noumea
Helpful?
Thank DGodber
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear DGodber, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us. We invite you to make an official complaint using our online form so that we can look into the matter further: http://au.aircalin.com/en/contact-form Kind regards, Aircalin

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South Pacific Economy Sydney - Noumea

Sydney
Level 6 Contributor
169 reviews
89 helpful votes
Reviewed 2 December 2017

Pleasant outbound flight from Sydfney, but as Qantas obviously had runway priority, flight was running half hour late. Otherwise compared with our inbound Qantas flight, a little basic in cabin, service and comfort. Staff very friendly, food OK, Happy to fly with Aircalin again.

South Pacific Economy Sydney - Noumea
Helpful?
Thank Walacia205
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Walacia205, Thank you for your message and feedback. We're glad to hear that you enjoyed your flight with us. We constantly strive to improve our customer experience on board. In terms of our aircraft, we are planning to renew our fleet in 2019 in an effort to improve the comfort on board and we will pass your valuable feedback...

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South Pacific Economy Sydney - Noumea

See travel tips for airlines
“Don't bother printing boarding pass as they print them on check in anyway”
rossg871, 10 Jan 2018 | Read review
“Learn French if you don't already speak it.”
susangD9218OV, 4 Dec 2017 | Read review
“Qantas fly from Australia and Noumea. Use them.”
DGodber, 3 Dec 2017 | Read review
“Try and get a seat in the forward area,seems less crowded”
stevetravelling2015, 28 Aug 2017 | Read review
“If you want to watch a movie - download airlines app and bring your own computer and headphones”
Sparkle59, 28 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Aircalin
A French airline based in New Caledonia, Aircalin (SB) operates from a hub at La Tontouta International Airport (NOU). Aircalin flies to a dozen destinations in Australia, Fiji, French Polynesia, Japan, New Zealand, South Korea, Vanuatu, and the Territory of the Wallis and Futuna Islands. The airline also has codeshare agreements with Air France, Air New Zealand, Air Tahiti Nui, Korean Air and Qantas. Its fleet consists of Airbus A320 and Airbus A330-200 planes configured with two cabins: Hibiscus Class, or Business Class, and Economy Class.

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