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Scoot


3.5 of 5 bubbles
650 Reviews
Headquarters: 4 Airline Road, Singapore 819825 Singapore +65-3158-3388 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 2.5 of 5 bubbles
    Food and Beverage
    2 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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650 Reviews from our TripAdvisor Community

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650 reviews from our community

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Showing 481: English reviews
Level Contributor
14 reviews
1 helpful vote
1 of 5 bubbles Reviewed yesterday NEW via mobile

We flew business class expecting at least some services. An 8 hour flight 1 small meal one beverage and wifi. The chairs were difficult to get in and out. Yes there was more room but once the person in front leaned back in the seat you couldn't get out of the seat. You get two small waters on the whole...

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International Business Class Sydney - Singapore

Helpful?
Thank funforphood
Sydney
Level Contributor
6 reviews
11 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

I hadn’t even flown my first leg and already Scoot was the most stressful booking experience of my life. Their website simply doesn’t work and regularly chucks tantrums when trying to book seats telling me I had to be at least 15 to do so (my birthdate shows I’m 46) or paying with credit card (that’ll be $40 credit card...

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International Economy Singapore - Sydney

Helpful?
Thank mishimadam
Perth, Australia
Level Contributor
244 reviews
145 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

Flight itself was nice and comfy with their basic version of a dream liner. The service on board was very poor with the cabin crew unorganised them self's. Refreshments was due to close in 10mins but actually closed straight away. They want you to use c/c payment and cap debit cards at $20. The biggest let down was the crazy...

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International Economy Perth - Singapore

Helpful?
Thank Scuba2013
Brisbane, Australia
Level Contributor
4 reviews
3 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

I would recommend flying with the Scoot airlines. The seats were as comfortable as you can get in economy with good leg space. The take off and landing was the best I have ever had. I was very pleased with the way the cabin crew looked after everyone and made them comfortable.

International Economy Singapore - Coolangatta
Helpful?
Thank Cindy D
Surfers Paradise, Australia
Level Contributor
45 reviews
5 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

We went with a morning ( 0920 ) flight - paid about Aus $ 1000 for 2 including all the extra charging . Not a great flight in anyway - but the expectations was not high , but we got there safe and sound - and I have no complains except difficult to book - to many extras and distractions...

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International Economy Coolangatta - Singapore

Helpful?
Thank rolfyboy
Surfers Paradise, Australia
Level Contributor
9 reviews
4 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW

We upgraded to Scootbiz and feel we still has worse seats than a standard airline. The seats had more space but the price we paid for Scootbiz was around the price of economy (any other airlines) but we still had to pay for additional drinks/food (get 1 included) and pillow/blanket. Priority boarding was ignored. Yes you get movies/TV included but...

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International Business Class Coolangatta - Singapore

Helpful?
Thank Tim B
Sarasota, Florida, United States
1 review
1 of 5 bubbles Reviewed 6 days ago NEW

The most frustrating process: Tried to pay online - several times - would not accept card Called Scoot - on hold for 30 minutes The girl then quoted me above what I had found Add on's & Add On's +++++ After reading the reviews - I was VERY concerned... Couldn't do it to my fiance. Booked with someone else!

International Economy Jaipur - Coolangatta
Helpful?
Thank Joanna G
Level Contributor
3 reviews
1 helpful vote
1 of 5 bubbles Reviewed 1 week ago NEW

In short, Scoot could be having the worst customer service in Singapore among all the others. Basically, it will be fine for their flight, the real problem only comes when you really get into problems, for example baggage delayed, missing etc. I tried calling them a lot of times, having each call on hold at least 10 ~ 15 mins,...

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North Asia Economy Singapore - Kaohsiung

Helpful?
1 Thank Park L
Singapore, Singapore
Level Contributor
4 reviews
3 helpful votes
1 of 5 bubbles Reviewed 1 week ago

Has been on Scoot many times. Service has deteriorated. On today's flight Tz291 from Bangkok to Singapore... a flight crew told me " we do not have trash bin on this flight" , hence explaining they cannot dispose the trash. Last trip on Scoot from Singapore - Taipei, flight was cancelled with notice , however there is an insurance that...

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Southeast Asia Economy Bangkok - Singapore

Helpful?
2 Thank suwee
Irvine, California
2 reviews
4 helpful votes
1 of 5 bubbles Reviewed 1 week ago

**********BEWARE of this airline******** They approve payment, issue ticket and DO NOT let you board the flight!!!

Southeast Asia Economy Amritsar - Singapore
Helpful?
3 Thank traveller m
See travel tips for airlines
“Bring a bit of tape to cover over the light and/or the button which is activated by your shoulder.”
 of 5 bubbles mishimadam, 25 Mar 2017 | Read review
“Not really ..”
 of 5 bubbles rolfyboy, 21 Mar 2017 | Read review
“Choose another airline”
 of 5 bubbles 835timb, 21 Mar 2017 | Read review
“Don't Fly with Them!!!!”
 of 5 bubbles JoannaG652, 21 Mar 2017 | Read review
“They have sent an email confirmation saying Ticket/PNR issued, payment approved, and DO NOT LET YOU BOARD !!!”
 of 5 bubbles travellerm_11, 16 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Scoot
Singapore-based Scoot Airlines (TZ) is a low-cost carrier that flies to about a dozen destinations in Australia, China, Hong Kong, Japan, South Korea, Taiwan and Thailand from its hub at Singapore Changi Airport (SIN). Its fleet features a two-cabin configuration with Business Class (known as ScootBiz) and Economy Class. ScootBiz seats feature a reclining seat, footrest, in-seat power, meals and in-flight entertainment. Economy Class passengers can book Standard Economy Seats, Super Seats (with a greater seat pitch and width) and S-t-r-e-t-c-h Seats, which are Super Seats in the bulkhead and emergency exit rows. The airline is also a part owner of the Thailand-based low-cost carrier NokScoot.
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