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Scoot


2,456 reviews
Headquarters: 4 Airline Road, Singapore 819825 Singapore 011 65 3158 3388 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,456 Reviews from our TripAdvisor Community

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2,456 reviews from our community

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Showing 1,933: English reviews
Level 1 Contributor
4 reviews
Reviewed today
NEW

I've been flying Scoot to and from Australia for a few years now. It's a pretty standard budget airline. There's a nice section behind the business class called Scoot-in-silence where passengers below 13 iirc are not allowed if you like some peace and quiet on your flight (hint: watch out for noisy adults). You don't really get much flexibility when...

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International Economy Melbourne - Singapore

Helpful?
Thank 雪子 武
Cape Town Central, South Africa
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed today
NEW
via mobile

The sixth time in 20 trip that my bangkok flight has been delayed. I wish scoot management did a days work for the fat salary they get. Run your business to a schedule and stop staring at all the glitzy branding instead. Very poor.Many travellers were extremely angry on out flight today. Sack the MD or you will be put...

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Southeast Asia Business Class Singapore - Bangkok

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Thank globaltravellingguru
Singapore, Singapore
Level 3 Contributor
10 reviews
15 helpful votes
Reviewed today
NEW
via mobile

Scoot has got to be run by a bunch of amateurs. Inspite of being based out of the best airport in the world they manage to be regularly late on short haul flights. Three hpurs and counting tonight and an hour and a bit on my flight last week. What a joke of a buisness. Time to give them a...

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Southeast Asia Economy Bangkok - Singapore

Helpful?
Thank globaltraveller2987
Adelaide, Australia
Level 3 Contributor
10 reviews
13 helpful votes
Reviewed today
NEW

I am not surprised at the continued bad reviews Scoot gets and experienced this first hand in the past 10 days. It started at Melbourne when a sullen non smiling check in woman wanted to send my bag onto Phuket even though it was clear I was having close to a 20 hour overnight stopover in Singapore and I had...

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International Economy Melbourne - Singapore

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Thank draculas_mum
Timaru, New Zealand
Level 6 Contributor
154 reviews
27 helpful votes
Reviewed yesterday
NEW

We flew business class because we got an upgrade through their tendering process. It cost around $ 160 but you're paying mostly for the seat which is large. There are not many other perks apart from premium check in and boarding howerver we got a couple of queue jumpers in GC and that aspect wasn't particularly well policed. We also...

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International Business Class Coolangatta - Singapore

Helpful?
Thank Gabz_10
Singapore, Singapore
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed yesterday
NEW

Return flight from ATH to SIN on Scoot was horrendous as usual.. it is more of a question of transparency! If you add up all the things they ask you to add to your "low cost ticket", Scoot flight will be more expensive than others. No water is the BIGGEST issue on an 11+ hour flight.... how can this be...

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International Economy Athens - Singapore

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Thank RasoulMa
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Don't book for this airline it's totally no cs service fly at 16th 845pm the counter staff white senior lady with low class service talk in rude normally it's don't have any comment before but she show us the black face for the ticket printed at counter come to talk to us could not help each othes for the bag...

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International Economy Sydney - Singapore

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Thank Deana K
Melbourne, Australia
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW
via mobile

Recently flew on Scoot for the first time and glad we were offered the option to bid and upgrade from their economy to business class. The economy seats looked rather tight so the extra legroom and recline were much appreciated and made the trip far more comfortable. Obviously still a budget airline so business class wasn't as good as a...

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International Business Class Melbourne - Singapore

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Thank Wongy3047
Gold Coast, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Decided to give Scoot a go as they leave from Coolangatta Airport. On the way over we sat in the extra leg room seats which were terrific. We went ScootBiz on the way home. Both were very comfortable and all staff were great. I recommend paying a little more to get extra leg room as its a much more comfortable...

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International Economy Coolangatta - Phuket

Helpful?
Thank mmartin991
Margao, India
Level 6 Contributor
290 reviews
289 helpful votes
Reviewed 2 days ago
NEW
via mobile

After seeing all the negative reviews here I was a bit apprehensive to book this flight but the flight timings and layovers at airports seemed good for me so I booked this flight.The check in counters open 2.5hrs before the flight.The check-in,boarding everything went off smoothly but what's really ridiculous here is the price of water $4 for a small...

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Asia Economy Ho Chi Minh City - Chennai (Madras)

Helpful?
2 Thank BlancheLT
See travel tips for airlines
“Avoid this airline”
draculas_mum, 17 Aug 2018 | Read review
“upgrade if you can afford it”
Gabz_10, 16 Aug 2018 | Read review
“Kinds need entertainment to keep them busy for this long flight. No charger for phone or computer....”
RasoulMa, 16 Aug 2018 | Read review
“Take a snack ,noise cancelling headphones and a pillow”
michaeltysoe, 10 Aug 2018 | Read review
“Take your phone and ipad loaded up with movies and remember to take your power bank!”
griffyn2010, 9 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Scoot
Singapore-based Scoot Airlines (TZ) is a low-cost carrier that flies to about a dozen destinations in Australia, China, Hong Kong, Japan, South Korea, Taiwan and Thailand from its hub at Singapore Changi Airport (SIN). Its fleet features a two-cabin configuration with Business Class (known as ScootBiz) and Economy Class. ScootBiz seats feature a reclining seat, footrest, in-seat power, meals and in-flight entertainment. Economy Class passengers can book Standard Economy Seats, Super Seats (with a greater seat pitch and width) and S-t-r-e-t-c-h Seats, which are Super Seats in the bulkhead and emergency exit rows. The airline is also a part owner of the Thailand-based low-cost carrier NokScoot.
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