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Aer Lingus


6,215 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland +353-1890-800600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,215 Reviews from our TripAdvisor Community

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6,215 reviews from our community

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Showing 5,293: English reviews
Markham, Canada
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed today
NEW

Very friendly and helpful and attentive staff. Lovely flight. Excellent food and service. A pleasure to fly with .Would definitely fly with them again.

International Business Class Toronto - Dublin
Helpful?
1 Thank Dublincanada
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed today
NEW
via mobile

We flew in June 9th to Dublin and back on June 22nd. The pilots were informative and flights themselves went well. The flight out was delayed by about an hour and the flight back the same. Three other flights for Aer Lingus were also delayed on the 22nd. The flight out the staff were very attentive, provided great service and...

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International Economy Seattle - Dublin

Helpful?
1 Thank Tamara J
Level 4 Contributor
18 reviews
4 helpful votes
Reviewed today
NEW

MORE THAN 1000€ advanced because of a cancelled flight (DUB-CDG 11/05/18 18h35) and we are now expecting an answer and the reimbursement since more than 1 month !!! That's absolutely outrageous. More than 50 people were summoned by your employee to leave the terminal and find accommodation/ another flight by themselves at 12pm !!! You are treated like an animal...

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Europe Economy Dublin - Paris

Helpful?
1 Thank Nicolas C
Chicago, Illinois
1 review
Reviewed today
NEW
via mobile

This turd of an airline seemed to know it would have an extended delay for our flight. It was a 350 departure, and the airline had begun to board 15 mins after its initial timing... Then stopped after about 1/3 of the plane passed through boarding. Could not tell us an actual reason why it was delayed but said it...

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International Economy Dublin - Chicago

Helpful?
Thank tomkoska1
Level 4 Contributor
29 reviews
6 helpful votes
Reviewed today
NEW
via mobile

First time flying Aer Lingus. Not overly impressed. Plane was delayed 2.5 hours which already made a 8 hour layover worse. There was no communication whatsoever, they just kept pushing out the time 30-40 min at a time on the board.

Europe Economy London - Dublin
Helpful?
Thank Darrell H
Harrogate, United Kingdom
Level 2 Contributor
8 reviews
9 helpful votes
Reviewed today
NEW
via mobile

So we got scammed by Aer Lingus. Nothing we could do about it at all and I’m quite quite sure they pull this on a regular basis. Here how it goes. Your at your destination and attempting to checkin online for your return flight. This can only be done 24hours to the minute before you fly....so you make sure you...

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International Economy Dublin - Newark

Helpful?
Thank Michael M
Poestenkill, New York
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed yesterday
NEW

My husband, daughter and I flew Aer Lingus round trip from Boston to Dublin on May 29, 2018 and returned on June 8, 2018. This was our first international flight and fortunately was uneventful. The plane was noisier than we're used to but we had booked seats in the back of the plane sitting in the middle where the seats...

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International Economy Boston - Dublin

Helpful?
Thank disneyfans2017
Dromcollogher, Ireland
Level 3 Contributor
17 reviews
Reviewed yesterday
NEW

I always like to fly Aer Lingus when possible and practical. The hostess always makes you feel not just another flyer. The planes are more comfortable and I like the Aer Lingus brand. The only gripe I have with AL is that when they offer sales after you've booked - they will not offer a refund of the difference.

International Economy Dublin - Philadelphia
Helpful?
Thank Gerard B
Vancouver, Canada
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Excellent service and lovely stewards, food was very good compared to other airlines. HOwEVER, staff at Dublin need to know that "No" your bags do not go directly to the next destination upon arrival at Toronto, YOU MUST Pick up yur bags and redeposit them for the next leg of our journey!! But, they are still the best airline yet!

International Economy Dublin - Toronto
Helpful?
Thank vivienne p
Guildford
Level 4 Contributor
28 reviews
10 helpful votes
Reviewed yesterday
NEW

Aer Lingus are doing the very best they can with the old dated 757 aircraft. Service & food good, just the seating and space an issue. Good to have a direct flight to Hartford, CT from Dublin, Ireland, but I think next time I'll take a more modern plain to Boston and drive.

International Economy Dublin - Hartford
Helpful?
Thank Terry-Collins
See travel tips for airlines
“Bring your own earphones to listen to movies, tv shows etc. Probably better not to sit in the back of plane.”
disneyfans2017, 22 Jun 2018 | Read review
“Go for priority boarding - makes a huge difference”
ShazFay, 22 Jun 2018 | Read review
“If you feel comfortable, use the automated check-in machines to speed the process.”
C4435SWmarkm, 22 Jun 2018 | Read review
“Allow plenty of time to go through all the checks you will need to go back to the USA. (At least 3 hours)”
CynthiaJ175, 21 Jun 2018 | Read review
“Make sure you give yourself enough time to get through Security/Pre clearance and Customs.”
Missy3455, 21 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

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