Aer Lingus

Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72

+353 1890 800 600

Website

3.514,010 reviews

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Aer Lingus

Airline Summary

Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

3.5

14,010

Excellent

4,642

Very good

3,344

Average

1,697

Poor

1,163

Terrible

3,166

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Debbie M

1 contribution

Disappointing Experience on Business Class Flight from Los Angeles to Dublin the Week of the LA Fires!

Los Angeles - DublinInternational

Warning to families: My recent experience flying business class with Aer Lingus was shockingly bad. Staff were rude and unhelpful during onboarding, refusing to assist me as I traveled alone with my two small children leaving LA after the holidays the week fires broke out and it being an overall nerve racking time. They mishandled my airline-approved stroller (again!), failed to provide basic amenities for a 10-hour redeye, and made hurtful comments. It's worth noting the young lady that served our dinner was polite but as someone who’s flown with this airline for over a decade, it’s devastating to see the quality drop so drastically. Thankfully, my children slept for most of the flight as we make this transatlantic journey several times a year to visit family which was the only reason the experience was not more excruciating. If you’re dreaming of an exceptional business class experience, look elsewhere—this is not the airline for you.

Date of travel: January 2025

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Written 25 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

noah h

1 contribution

PLEASE AVOID THIS AIRLINE

Milan - FrancevilleInternational

Absolutely use any other airline possible damages goods including medical necessities like wheel chairs with no intent to replace or help. Literally saw someone having to crawl bc they had their wheelchair broken.

Date of travel: December 2024

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Written 24 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jack L

42 contributions

Failure to refund

Berlin - TorontoInternational

I and my wife flew Aer Lingus from Toronto to Berlin to visit my son. Upon arrival, we decided to stay longer and contacted Aer Lingus to change the return flight date. On next day, we noticed our credit card has been withdrawn a large sum almost doubled the amount we learned from their website for fare difference. I contacted them immediately. The agent went to consult her superior. She then agreed to refund the overcharge, provided me a claim reference number and told me to wait for coming email in two weeks. Two weeks passed. Nothing. Called them again. Still on queue. Asked to wait for one more week. Called again. Surprise! Answered that there was no record showing refund. So I had to repeat the process and start it over again. They said they would escalate my case to higher priority. Called them 4th time. No progress. They said would escalate my case to higher priority again. After I came back Toronto and called them again as fifth time. Still no answer. Every time different agent received my call and I had to explain my case and answer their questions repeatly again and again. Frustrated. It has been two months now. I wonder if they deliberately use delay strategy to postpone the process and eventually force passengers to give up and go away. The overcharge for two tickets is quite significant to us. This is Unfair!

Date of travel: January 2025

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Written 22 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cruiser54933285101

1 contribution

Baggage Lost

London - DublinEurope

They have lost my demo case and I had to cancel my meetings with customers in Dublin. After one week, I'm still still waiting for a clear update on the return of my baggage. Really bad customer service, I'll never fly with them again.

Date of travel: January 2025

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Written 22 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Inspire678121

United Kingdom

1 contribution

Avoid at all cost

London - Washington DCInternational

Worst airline ever.the flight was cancelled without any notice.been trying to claim but customer service keeps bouncing me around.shame as I'll never recommend

Date of travel: July 2024

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Written 21 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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