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Aer Lingus


6,519 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland 011 353 1890 800 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,519 Reviews from our TripAdvisor Community

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6,519 reviews from our community

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Showing 5,572: English reviews
County Dublin, Ireland
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

I have used this airline to fly from Dublin to other European cities and my experience every time is BAD! I wish that I had another choice! An example is the recent flight from Paris to Dublin! The check in process was terrible. The flight attendant was ignorant and rude. There is no free beverage service , not even a...

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Europe Economy Paris - Dublin

Helpful?
1 Thank Helen R
Greensboro, North Carolina
Level 5 Contributor
52 reviews
30 helpful votes
Reviewed yesterday
NEW

The flight was a good one, both ways. The cabin crews are cordial and highly professional. The meals are better than average. Economy is what it is, but this is one of the best flights I've had recently.

International Economy New York City - Dublin
Helpful?
1 Thank valnieman
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

We enjoyed our flight from Dublin to Faro. The. Service was good, the staff were friendly and our baggage arrived when we did. We have flown Aer Lingus in the past and have never had a problem.

Europe Economy Dublin - Faro
Helpful?
Thank Karen C
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

Flew direct from Chicago to Dublin on Aer Lingus. They don't open the counters for check-in until 3 hours before flight time, so we were waiting awhile to check in. However, once they got there, it was a quick and easy process. The food was decent, as airline food goes, although they did run out of options. Loved that we...

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International Economy Chicago - Dublin

Helpful?
Thank Kristin S
Boston, Massachusetts
2 reviews
Reviewed yesterday
NEW

First time flying business (anniversary trip). The reclining and massaging seats were phenomenal. Wide, spread out, reclining with zero impact on those behind. The entertainment system was great. My Wife used it, but I just had my ipad. Free ear plugs, slippers, masks, etc. The service was impeccable and seamless and the food was delicious, hot and fun. We were...

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International Business Class Boston - Dublin

Helpful?
Thank toddnbeaulieu
Lenhart
Level 5 Contributor
72 reviews
28 helpful votes
Reviewed yesterday
NEW

July 1st - flight to JFK cancelled, only sketchy details given as a reason......total disorganization at the Dublin Airport as far as where to go for hotel transport. Sent to Carlton for a terrible hotel experience. We spent an entire afternoon waiting for a room at the hotel.

International Economy Pisa - New York City
Helpful?
Thank SandyK528
Dublin, Ireland
Level 4 Contributor
40 reviews
17 helpful votes
Reviewed yesterday
NEW

From Check in to arrival, everything was handled efficiently. Our National airline is a credit to Ireland, great customer service and excellent flight crew.

Europe Economy Edinburgh - Dublin
Helpful?
Thank jaykaycee17
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed yesterday
NEW

This was our first time flying with Aer Lingus. I would definitely recommend them. Our stewards were excellent. I was very pleasantly surprised by the meals and snacks served to us. They were actually very good, which is usually not the case for airline meals. The movies, games, and music truly helped with the long flight.

International Economy Shannon - Boston
Helpful?
Thank Wendy S
Mifflinburg, Pennsylvania
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

I flew Aer Lingus for the first time in 2012 on a trip to Ireland. Even though I was headed to England and then to Europe, I chose this air line for it's friendly staff and plane comfort. I feel I am well taken care of with blankets, pillows and great food. The pricing on this flight was also the...

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International Economy New York City - London

Helpful?
Thank funkster300
Belfast, United Kingdom
Level 4 Contributor
45 reviews
16 helpful votes
Reviewed yesterday
NEW

This was my first time flying out of Dublin Airport and also with Aer Lingus, everything went well from checking in online to baggage drop to a very pleasant flight. Would definitely fly with this airline again.

Europe Economy Dublin - Brussels
Helpful?
Thank elainedunbar35
See travel tips for airlines
“If you have a choice Do NOT take this airline”
922helenr, 16 Jul 2018 | Read review
“We paid for our baggage when we bought our tickets online.”
N3107XAkarenc, 16 Jul 2018 | Read review
“My travel mates also had a bad experience. Lost luggage both ways. Broken bathrooms on the plane (only 2 usable for 100+ people)”
SandyK528, 16 Jul 2018 | Read review
“If you are a vegetarian or vegan or have food allergies, bring your own food.”
kristinakS7507PY, 16 Jul 2018 | Read review
“Get to the airport early to pick your seat.”
Glosterman, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

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