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Aeroflot


10,700 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,700 Reviews from our TripAdvisor Community

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10,700 reviews from our community

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Showing 2,406: English reviews
Dublin, Ireland
Level 5 Contributor
48 reviews
18 helpful votes
Reviewed today
NEW
via mobile

We were a little apprehensive booking with the airline but couldn’t ignore it for a number of reasons: it was the cheapest option by €150pp, shortest flight time and also the best time (leaving Hanoi at 10:45am local time and arriving in Dublin on the same day at 21:10 local time). We were pleasantly surprised- both flights left on time,...

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International Economy Hanoi - Dublin

Helpful?
Thank michellecT7056AX
St. Petersburg, Russia
Level 6 Contributor
140 reviews
25 helpful votes
Reviewed yesterday
NEW

It was a Nice Flight from Shanghai to Moscow after my two weeks business trip to China. Everithing was perfect on a board and in airports.

International Economy Shanghai - Moscow
Helpful?
Thank SERGUEY1969
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Ulaanbaatar, Mongolia
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

The type of plane limits the experience but it was pleasant up the front of the plane if somewhat dated. Seating on both legs, Ulaanbaatar to Moscow and Moscow to Rome was a 2 and 2, restricted recline so don't expect to sleep too much. That said, the food was delicious and service great. Add that business class travel on...

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International Business Class Ulaanbaatar - Rome

Helpful?
Thank SEAchange2018
1 review
Reviewed 2 days ago
NEW
via mobile

What struck me was how Aeroflot improved over the years. Apart from being one of the cheaper options, it provided very satisfying entertainment onboard and good service (got drinks and snack whenever I wanted to, not at fixed times). The staff were friendly and helpful, many of them really good looking women. I admit, Sheremetevo used to be nuisance with...

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International Economy Tokyo - Warsaw

Helpful?
Thank Tarraro B
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Rude staff, Indiscipline, not Punctual airline. Relied on this airline and regretted for good. Will never trust such an airline again. Once delayed, the connecting flight was also delayed but wouldn't allow to use it and offer hotels, this is not the customer oriented behavior. Time is of matter to everyone and they do not consider it. I condemn their...

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International Economy Berlin - New Delhi

Helpful?
Thank sandeep p
1 review
Reviewed 2 days ago
NEW

This was the worst experience ever! I lost my money with my staffs into my luggage. I could receive the rest of my luggage after I went back to the airport two times during my short travel to IRAN! I did my claim to the office in Tehran-IRAN and in the airport also. It has been more than three months...

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International Economy Lyon - Tehran

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Thank shohre S
2 reviews
Reviewed 3 days ago
NEW
via mobile

Not happy with a 4 h flight with no entertainment on board, no screens or music. Not even a route map. The food below average. The crew is very friendly and the aircraft is very clean. The flight punctual and arrived earlier than schedule

International Economy Moscow - Beirut
Helpful?
Thank Paradise57947579089
1 review
Reviewed 4 days ago
NEW

Hi Everyone, Flew aeroflot from dubai to new york, with a connection at moscow. The trip duration was 3 and a half hours longer than a direct flight from dubai to new york. But the price was way lower. Initially i was sceptical because of the low price; but overall my experience was rather pleasant. I chose vegetarian meal while...

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International Economy Dubai - New York City

Helpful?
Thank Syed F
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 5 days ago
NEW

Worst airline I ever been on. I am a army officer. I was attempting to save Uncle sam a few dollars. I should have know better.

International Economy Baltimore - Amsterdam
Helpful?
1 Thank Footprints801549
Den Bosch, The Netherlands
Level 5 Contributor
53 reviews
5 helpful votes
Reviewed 5 days ago
NEW
via mobile

I travelled with Aeroflot from Tokyo to Moscow and then to Amsterdam. I was suprised by the excellent service, spacy chairs. Brandnew Boeing with good food (🍣) and actual movies. I was suprised that every hour all restrooms are cleaned. Thanks!

International Economy Tokyo - Amsterdam
Helpful?
Thank JanHeijmans
See travel tips for airlines
“Rude staff, Indiscipline, not Punctual airline, No meal after meal confirmation, stranded on Moscow airport. Thanks for nothing.”
834sandeepp, 19 Nov 2018 | Read review
“Stay away from this arline.”
Footprints801549, 16 Nov 2018 | Read review
“Book early”
MuscoviteVT, 15 Nov 2018 | Read review
“If you are carrying a smartphone, iPad or similar, download the Aeroflot Entertainment app before boarding.”
nikolausn135, 9 Nov 2018 | Read review
“Uncomfortable seat nad no entertainment”
Ismayil_Gasimov, 5 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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