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Aeroflot


8,890 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,890 Reviews from our TripAdvisor Community

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8,890 reviews from our community

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Showing 1,818: English reviews
Calcutta, West Bengal, India
Level 6 Contributor
110 reviews
53 helpful votes
Reviewed today
NEW

First of all Return flight were both 10 mins late to depart however reached on time. In flight meal was really nice and warm, though there was no alcohol served but no issues as I was aware of the same. They were excellent and really co-operative as I was travelling with a child. if travelling with kids can select Aeroflot...

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International Economy New Delhi - Moscow

Helpful?
Thank Avi559
Faridabad, India
Level 6 Contributor
138 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

I don't even have words to explain how bad their service was. To start off with, the flight was delayed by over an hour, as a result we missed our connection flight. We had to run almost a Km with our hand luggage. We had made it in time, the gate was still open when I reached but they did...

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International Economy New Delhi - Zagreb

Helpful?
1 Thank Nitin S
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

This was an overall a pleasant experience. I mean right after my experience with the horrible Pegasus airline experience I ended with this one and I was very worried. Customer service is amazing despite the fact that they spoke very little English but they are always willing to help. The plane itself is clean, so clean that it even smelled...

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Domestic Economy Moscow - Volgograd

Helpful?
Thank Yassir M
A TripAdvisor Member
Reviewed 2 days ago
NEW
via mobile

The airlines that locates 2 tickets in one reservation in 2 different seats is nonsense, first of all they didn’t allow us to book the seats and at the end we cannot find 2 seats besides each other, how unprofessional and unpleasant, as I choose this airline, as it’s so called high ranked. And also they don’t have fragile badge...

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Domestic Economy Moscow - St. Petersburg

Helpful?
1 Thank A TripAdvisor Member
2 reviews
Reviewed 2 days ago
NEW

I needed a single business class ticket from Beijing to London and Aeroflot were about half the price of other carriers. I have travelled with may airlines and I found them to be as good as most. Flat bed seat, nice food, courteous and attentive flight attendants. Would certainly consider them again.

International Business Class Beijing - Moscow
Helpful?
Thank Alan B
Level 4 Contributor
21 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

We got 6 flights of this company in 10 days and we are really satisfied because all airplanes are Airbus (even for short trips). Pilots and stewards are really professional. Very good quality of meal even for short trips. Just trust this company and enjoy your trip.

Russia Economy Paris - Moscow
Helpful?
Thank Fatemeh M
Saint-Tropez, France
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The flight to Russia was comfortable. Polite crew. Cozy interior and comfortable chairs. Time passed quickly.

Russia Economy Paris - St. Petersburg
Helpful?
Thank mariadiuzheva
Moscow, Russia
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Nice flight. Good timing from Moscow to Lisbon, arrives around midnight. From Lisbon to Moscow a bit less convinient as all the working day you spend in a plane. Internet was not available.

Europe Economy Moscow - Lisbon
Helpful?
Thank Julistda
London, United Kingdom
Level 4 Contributor
33 reviews
25 helpful votes
Reviewed 3 days ago
NEW

Used Aeroflot from Berlin, via Moscow to Hong Kong in December 2017. Good servive and very pleasant cabin crew. Change at Moscow was without pains and a beautiful modern airport.

International Economy Berlin - Hong Kong
Helpful?
Thank Ian P A
Smolensk, Russia
Level 1 Contributor
4 reviews
Reviewed 4 days ago
NEW

aeroflot is the best economy class airline company for students who live in Russia. they allow 2 big luggage (23kg/piece) crew are always accommodating and ready to help. Comfortable economy class, meals were ok!

International Economy Moscow - New Delhi
Helpful?
Thank pj9993910277
See travel tips for airlines
“Business Class tickets RT from JFK to Baku and return from Yerevan to JFK via Moscow cost $ 3,283 A Real BUY”
frankc689, 19 Jun 2018 | Read review
“Aeroflot has changed. You may enjoy good service at a comperatively cheaper price.”
sumannazmulh, 18 Jun 2018 | Read review
“You will havea nice flight without doing anything anything extra”
7TerriH, 16 Jun 2018 | Read review
“It is a good Air lines for Russia trip from India”
dineshkapadiaphd, 15 Jun 2018 | Read review
“Check in online, OR pay for leg room seats to get out of the crowded seats”
636samw, 15 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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