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Aeroflot


7,116 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,116 Reviews from our TripAdvisor Community

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7,116 reviews from our community

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Showing 1,347: English reviews
Los Angeles, California
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

Dec 13 Flight SU 275 Phuket to Moscow Dec 14 Flight SU 106 Moscow to LAX Both flights took off late, boarding the flight was very unorganized. Second flight actually took off over an hour late! Both flights some of the economy seats had the entertainment systems down. The flight attendant would just tell us we had to wait, over...

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International Economy Phuket - Los Angeles

Helpful?
Thank Ed L
Baku, Azerbaijan
Level 4 Contributor
26 reviews
12 helpful votes
Reviewed 4 days ago
NEW

The flight was ok. The food was not tasty at all on both flights. Somehow they don't serve wine on the flight from /to Baku for unknown reasons. The staff at the airport are not friendly at all !

International Economy Baku - Moscow
Helpful?
Thank Сабина Р
Athens, Greece
Level 6 Contributor
258 reviews
77 helpful votes
Reviewed 4 days ago
NEW
via mobile

first we take a flight from tokio to paris via moscow. the firat flight was ok i will vote 4 to 5. the only negative the food was not really good. the plane was nice and the service good so11hours pass easy the negative experience start when we go to.moscow. when we land we wait we wait until the people...

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International Economy Tokyo - Paris

Helpful?
Thank kikidam
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 5 days ago
NEW

I had a fabulous flight. Very courteous and friendly. Nnewspapers and magazines, new films, tasty lanch. Wonderful experience.

Russia Economy London - Moscow
Helpful?
Thank Tanya J
7326te
Level 4 Contributor
21 reviews
7 helpful votes
Reviewed 5 days ago
NEW

I did not expect that such a cheap Airliner, was able to give an excellent service. Helpfull and friendly personal, nice foor and drinks an comfortable seata. Will certainly fly again with Aeroflot.

International Premium Economy Amsterdam - Bangkok
Helpful?
Thank Sierragt92
Moscow
Level 5 Contributor
82 reviews
49 helpful votes
Reviewed 5 days ago
NEW

Simply the best. In the beginning a was skeptical about Russian service. But I was wrong. Very friendly flight attendants. Good meal, nice compliments. Plus Aeroflot bonus card gives you a chance to travel for free.

Russia Business Class Athens - Moscow
Helpful?
Thank vodman
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

It’s ok to fly with Aeroflot, the thing that I don’t like is, 4 times I fly with them all, 4 time we fly late like 30 to 90 min from normal time

International Economy Yerevan - Moscow
Helpful?
Thank Haris M
New York City, New York
Level 6 Contributor
156 reviews
54 helpful votes
Reviewed 1 week ago

When my boyfriend had said he booked our return flight from Russia via Aeroflot, I was very skeptical about the type of experience we would be having, given the reputation they used to have. I am happy to say that is entirely a misconception and that Aeroflot provided one of the best flight experiences we've had in some time. We...

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International Economy Moscow - New York City

Helpful?
1 Thank BnMadven
Hurghada, Egypt
Level 6 Contributor
63 reviews
24 helpful votes
Reviewed 1 week ago via mobile

Simply the best airlines in Russia. A little minus - not all the products from Sky shop available on board. They serve tea, coffee and sandwich on board, sandwich is halal, with turkey meat & cheese. And service is amazing, such a gentle people! Plus Aeroflot bonus card always gives u a chance to travel for free ♥️

Europe Economy St. Petersburg - Milan
Helpful?
Thank Viki I
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago

very good flight, good service and food. nice and smiling personell. surprised by quick improvement of this company.

International Business Class Bologna - Beijing
Helpful?
Thank Giorgio C
See travel tips for airlines
“Don't be afraid and trust this Airliner. It's worth the money.”
Sierragt92, 13 Dec 2017 | Read review
“Book in advance and pay for the middle Economy class ticket which allows you to choose the seat and a refund.”
wonderful_alisa, 8 Dec 2017 | Read review
“Try not to et stuck at Moscow airport.”
nadmunoz, 7 Dec 2017 | Read review
“Trust and try Aeroflot :)”
94krzysztofd, 6 Dec 2017 | Read review
“Avoid the "Classic" lounge at Sheremetyevo.”
PierreS599, 6 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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