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Aeromexico


6,048 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,048 Reviews from our TripAdvisor Community

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6,048 reviews from our community

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Showing 1,882: English reviews
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

On our trip to and from Mexico we have had 5 fligths with Aeromexico which were all pleasent flights. The on board entertainment system in the transatlantic flight was well filled with good movies, so our kids were entertained the whole flight. Meals and snacks were also delicious.

International Economy Amsterdam - Monterrey
Helpful?
Thank Mark M
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

They had me check my carry-on and they stole items from it. I'd recommend Aeromexico only if you're traveling light, and if you're adamant about not checking your carry-on. The actual flight experience was not bad. It's just not an airline you can trust.

USA Economy Guadalajara - San Jose
Helpful?
Thank Jacqueline M
Cancun, Mexico
Level 4 Contributor
30 reviews
27 helpful votes
Reviewed yesterday
NEW

Fantastic . We vacation regularly in Europe and this airline is just fantastic. They check your bags themselves...they dint ask for money to check a bag ,then at the gate serve water ...if that wasn't enough they quickly told me

International Economy Amsterdam - Cancun
Helpful?
Thank Michelle H
Iowa
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed yesterday
NEW

the flights were ok except the 1st one down. There was no air conditioning!!!! It was very stuffy and unforfortable. chairs were old.

Mexico Economy Chicago - Cancun
Helpful?
Thank mlbmommy
Toronto, Canada
Level 4 Contributor
27 reviews
1 helpful vote
Reviewed yesterday
NEW

First Time on AeroMexico and I thought it was amazing, FREE BEER, played the Pink Pather cartoon on the screens, I thought it was a great flight, and I would definitely be flying with them again

Mexico Economy Atlanta - Mexico City
Helpful?
Thank drad416
Henderson, Nevada
Level 6 Contributor
107 reviews
27 helpful votes
Reviewed 2 days ago
NEW

Business class is not up to par with other airlines. Plane was on time. In-flight service was fine. Ground staff slow and inefficient.

USA Business Class Mexico City - Las Vegas
Helpful?
Thank ta2zman
Las Vegas, Nevada
1 review
Reviewed 3 days ago
NEW
via mobile

after reading many worrisome reviews, I was feeling very uneasy of my upcoming flights back home CUN/MEX/LAS with Aeroméxico and I definitely didn’t need to be. both flights were on time, planes were clean, and the staff was very courteous. we were even fed on our longer flight (3+ hours). I would recommend Aeromexico and would book another trip with...

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USA Economy Cancun - Las Vegas

Helpful?
Thank jj_valerie
Level 6 Contributor
696 reviews
145 helpful votes
Reviewed 3 days ago
NEW

We booked a tour with Gate 1 to Peru for an Inca adventure. From LAX to LIM, we booked Business Class on Aeromexico; it had a 3 hour layover in Mexico City. On the way back from LIM to LAX, we had a 6 hour layover in Mexico City. The cost for business class was not that great as we...

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International Business Class Los Angeles - Lima

Helpful?
Thank geotech522
Level 2 Contributor
4 reviews
Reviewed 3 days ago
NEW
via mobile

The service, food and experience was very good. It was on time and there were no problems. Everything was good.

International Economy Mexico City - Lima
Helpful?
Thank manmarquez
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Prior to taking my trip I had read some bad reviews, but the service I received was great, The flight attendants were friendly, the plane was in great shape, and both my flights arrived on schedule. I would not hesitate to travel with Aeromexico again.

Mexico Economy Vancouver - Mexico City
Helpful?
Thank Stacey S
See travel tips for airlines
“Business is much better than Economy”
geotech522, 16 Jun 2018 | Read review
“Staff at Mexico's airpor is very helpful and kind...fully bilingual...great customer service.”
mromero28, 13 Jun 2018 | Read review
“comfy good price”
JohnnyBravoRJ, 12 Jun 2018 | Read review
“Read the small print...there are a lot of hidden fees with this airline.”
sbS931QF, 7 Jun 2018 | Read review
“Have all your documents in order.”
MarvinCarter, 7 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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