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Aeromexico
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500
Overview
3.011,564 reviews
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About Aeromexico

Airline Alliance

SkyTeam
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500

Airline Summary

Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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11564Reviews
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Mariana GC wrote a review 18 Jun
Kent, United Kingdom2 contributions
Mexico City - London
International
The worst travel experience of my life was with Aeromexico. On Saturday 15th June I found myself returning to London after attending my dad's funeral that week. Having bought my round trip flight from the outward journey, I encountered the first problem that despite having the reservation together, when I tried to check in, the app wouldn't let me. Arriving at the airport to drop off our bags and get my ticket, I was greeted with the news that I had been put on "Stand by" because they oversold the flight, having paid for my round trip ticket since I left home, they put me on standby and not my partner even though we had the flight reservation together, hoping that we would happily return on a separate flight the following day. The “lovely staff” kept blaming me for them overselling the flight and my paid ticket saying that “it was my fault for not paying for an allocated seat”, after paying over £700 for just the return flight. The worst part of the whole experience was the horrible attitude and complete lack of customer service from the Aeromexico staff, from the lady who received my luggage, to the man at the gate. Who with an inhumane and rude attitude, continued to say that this was all my fault, and at no time did he have a drop of decency and customer service in dealing with the whole situation. As if I should be calm by the fact that Aeromexico decided to sell my flight, just like that, and that it was a nuisance that I was complaining about the situation. The argument that it was my fault for not buying an allocated seat fell apart when I noticed 9 passengers in the queue with tickets bought and put on standby, some of whom commented that they had bought allocated seats. There were two families in line, with young children, who had to go through this situation of being separated with one or two family members having been put on standby. After the bad moment, I was eventually given a separate seat from my partner, and upon apologising to the man at the gate in case I might have been overreacted due to my emotional state, he told me with a smirk that "oh, that’s all right, you should just be more conscious of what you buy". Another thing I regretted most about the whole experience, to have the decency to feel bad and receive that kind of response from the airline staff. At no time did I receive any good attention or any apology after the poor treatment of the experience, and the response of their staff. The man who dealt with this was at gate 69 at Mexico City Airport Benito Juarez, attending the 22:20 AM 7 flight to London Heathrow, unfortunately I never asked for his name. There were three men at the door, one younger, one older, and the one who I spoke to looked like he was going to be in between those two ages. After holding Aeromexico aloft, I think of them as a terrible airline, not only for putting passengers in this kind of situation but for the terrible treatment of their staff, to this day I can't believe there are people like that.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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farahcohen wrote a review 18 Jun
London, United Kingdom2 contributions
Mexico City - Fuerteventura
International
Avoid using Aeromexico! After they lost my luggage, I had to buy a few things and although I was being told at the airport to keep the receipts to be refunded, I’m now being told after weeks of chasing them that the refund would be 30e.... which is way under what I had to spend because I had nothing. I was staying in Sayulita where everything is very expensive. A toothbrush was 10e... After 25 emails & 1 month after, I still don't have an answer or adequate compensation.... It's frustrating
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julia Araiz wrote a review 16 Jun
San Miguel de Allende, Mexico3 contributions1 helpful vote
Puerto Vallarta - Oaxaca
Domestic
I was stolen from as well. I packed carry-on luggage, and at my connecting flight in Mexico City to Oaxaca they made me check-in my bag due to space limitations. When receiving my bag in Oaxaca and landing at my hotel, speaker was gone and stolen from bag. Have all valuables on yourself, not in packed bag.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brittni H wrote a review 13 Jun
11 contributions1 helpful vote
Mexico City - Cancun
Domestic
Upgraded my flight to business class because my flight from Chicago to Mexico City was business and wasn’t great. I couldn’t imagine flying economy with them, so I upgraded. Arrived at the terminal 20 minutes early and was then told I missed the flight because I wasn’t in the terminal an hour early. Was told I need to buy a new ticket. Asked for a refund on the upgrade and they refused. Absolutely will never fly again. Avoid at all costs.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Edyta O wrote a review 6 Jun
Toronto, Canada27 contributions3 helpful votes
Toronto - Guatemala City
International
We booked our flights 3 months before our trip. After purchasing the flight we obviously also booked all the hotels and tours. One month before our trip Aeromexico completely changed our flight times, so we had to change our itinerary and add extra 2 days to be able to visit all the places we booked and paid for already. That means we had to take 2 extra days of vacation and pay for 2 extra days in the hotels. We were also delayed on our stop over at Mexico City: sitting on the plane for an hour without an explanation. We thought it was some emergency, exception to the every day operation, but on our way back to Toronto it happend again, so I think it's normal proceeder for Mexico airline. I also wasn't impress with the service at all.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AeroMéxico vista desde ventanilla en el aeropuerto.
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Rod F wrote a tip 5 Jun
"Don't book with them "
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Karin L wrote a tip 1 Jun
"My tip to anyone thinking of booking a flight with Aeromexico is, DON'T DO IT!!!!"
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Max A wrote a tip May 2024
"Avoid this airline if you are carrying anything valuable in your checked bags."
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Clarissa S wrote a tip May 2024
"Don’t fly with them. "
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Karla W wrote a tip May 2024
"Don't fly with this airline"
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Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: S$99
3th checked bag: S$188
4th checked bag: S$188
Each checked bag maximum 50lb/22kg
Mexico to United States
Carry-on bag: Included
1st checked bag: S$41
2th checked bag: S$74
3th checked bag: S$244
4th checked bag: S$271
Each checked bag maximum 50lb/22kg
Mexico to Canada
Carry-on bag: Included
1st checked bag: S$29
2th checked bag: S$64
3th checked bag: S$211
4th checked bag: S$236
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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