We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aeromexico


4,503 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,503 Reviews from our TripAdvisor Community

Write a Review

4,503 reviews from our community

Filter reviews by popular destinations:
All reviews Mexico City Cancun Buenos Aires Sao Paulo Guadalajara Monterrey Los Angeles New York City Tijuana Puerto Vallarta Madrid Paris Lima Havana London
Traveller rating
Cabin
  • (1,077)
  • (0)
  • (198)
  • (0)
Route
  • (419)
  • (417)
  • (228)
  • (148)
  • (42)
  • More
Language
  • More
Showing 1,275: English reviews
Province of Alajuela, Costa Rica
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Really good experience. More comfortable flight than expected. A delay at the beginning, and some complications ordering an special meal before the flight (a couple weeks before), but overall it was a really good experience

International Economy San Jose - Shanghai
Helpful?
Thank altancabal
Houston, Texas
Level 6 Contributor
103 reviews
60 helpful votes
Reviewed 2 days ago
NEW

Row to myself. After flying all night from London I caught my next flight to Cabo semi empty plane which meant I could rest my feet up and reduce my swelling feet. Great service. Left a little late but nice people to fly with.

Domestic Economy Mexico City - Los Cabos
Helpful?
Thank 480michael
Houston, Texas
Level 6 Contributor
103 reviews
60 helpful votes
Reviewed 2 days ago
NEW

First time ever for me with Aero Mexico having been treated to a flight and vacation one cannot be a beggar in these circumstances but fair play to them they gave me a great service with a smile my travel companions for the night flight where lovely. The plane was a dream liner 787. Fantastic comfy seats for economy. The...

More 
International Economy London - Mexico City

Helpful?
Thank 480michael
1 review
Reviewed 3 days ago
NEW

We tried the new nonstop from Seattle to Mexico City, connecting on to Oaxaca City. We were quite satisfied, had nothing to complain about. We had worried after seeing negative reviews. These were mostly older. Perhaps things have changed since Delta became a part owner. They definitely came off as above average by US standards in our experience.

Mexico Economy Seattle - Mexico City
Helpful?
Thank Rowan P
Leominster, Massachusetts
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Have flown on Aero Mexico several times and have always had a good experience.Flights are reasonable .

Mexico Economy Boston - Puerto Vallarta
Helpful?
Thank MAMMOGIRL
New Jersey
Level 6 Contributor
65 reviews
37 helpful votes
Reviewed 3 days ago
NEW

I fly Aeromexico frequently, usually JFK-MEX, and MEX-ACA. No-one likes flying, but I find this airline better than most. The planes are new, and the service is acceptable. Their prices are no bargain (consistently higher than competing airlines) but i think you get what you pay for. The routes are good, and while I would love for them to create...

More 
Mexico Business Class New York City - Acapulco

Helpful?
Thank RFNJ
San Diego, California
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 4 days ago
NEW

I am flying to South America, I got to the airport and the lady says there is a new policy on the carry on. only 10kg are allowed on the carry on including your purse..... literally had to take most of my things out because between my laptop and a couple of books, i was over the limit! that is...

More 
International Economy Tijuana - Quito

Helpful?
Thank Raquelita44
Bangkok
Level 3 Contributor
21 reviews
11 helpful votes
Reviewed 4 days ago
NEW

AM was offering $300 round-trip flights so a bunch of us decided to go down to Nicaragua for my bachelor party. I would not recommend flying with them. To start, only about half of us could do the 24-hour check in. I called and was advised it was a website issue. Ok, no big deal, we'll just get there early....

More 
International Economy Calgary - Managua

Helpful?
Thank carterbuan
Colusa, California
2 reviews
2 helpful votes
Reviewed 5 days ago
NEW

Good help at counter registration, flight left on time they still provided a light lunch on board and soda, beer or tequila for free.

Mexico Economy Sacramento - Guadalajara
Helpful?
1 Thank Jose M
Wurzburg, Germany
Level 6 Contributor
507 reviews
404 helpful votes
Reviewed 6 days ago
NEW

On my flight back to Germany I reserved in advance this flight from oax-mex for 07.00pm. I arrived at 05.00pm at the airport Oaxaca and during the check in they told me that the plane will leave one hour later. Inside in front of the gate a bit later the staff gave out the information, that the flight is delayed...

More 
Domestic Economy Oaxaca - Mexico City

Helpful?
1 Thank Ralf K
See travel tips for airlines
“Get at least a minimum two hour lay over as customs can be heaving with people”
480michael, 15 Dec 2017 | Read review
“This airline is great.I have flown to Puerto Vallarta several times .You get free food and drinks.”
MAMMOGIRL, 14 Dec 2017 | Read review
“Line up early. I have learned that people line up really early, and everyone seems to try to bring more onboard than they should.”
RFNJ, 14 Dec 2017 | Read review
“Do not take any carry on.”
Raquelita44, 13 Dec 2017 | Read review
“travel with light luggage”
R6342LBjosem, 12 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

726 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (726)
Viewed
Airport (76)
Viewed
Cabin (68)
Viewed
View from Window (105)
Viewed
Our fleet (5)
Viewed
Seat (22)
Viewed
Food and Drink (26)
Viewed
Onboard features (7)
Viewed
Food and Drink (36)
Viewed
Cabin (4)
Viewed
Airport (5)
Viewed
Onboard Feature (23)
Viewed
View from window (28)
Viewed
Seat (46)
Viewed
Airline Lounge (2)
Viewed
Airline Lounge (3)
Viewed
Other (270)