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Aeromexico


3.5 of 5 bubbles
2,380 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,380 Reviews from our TripAdvisor Community

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2,380 reviews from our community

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Showing 671: English reviews
Toluca, Mexico
Level Contributor
313 reviews
54 helpful votes
5 of 5 bubbles Reviewed today NEW

My 6am flight from Mazatlan to Mexico City was made a pleasant experience by Aeromexico despite the ungodly eary hour. I was given a free upgrade to an exit row, which made all the difference. And we even arrived early in the DF!

Domestic Economy Mazatlan - Mexico City
Helpful?
Thank johntpt
Toluca, Mexico
Level Contributor
313 reviews
54 helpful votes
5 of 5 bubbles Reviewed today NEW

My fliight from Mexico City to Mazatlan was on one of Aeromexico's larger Embraer regional jets, yet the configuration is large enough that I had enough legroom for my 6'5' legs. These flights use a bus to get you from the terminal to the plane, but at least they have recently expanded this part of T2 in Mexico City so...

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Domestic Economy Mexico City - Mazatlan

Helpful?
Thank johntpt
Chicago
Level Contributor
3 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

We were welcomed, with smiling faces. They had welcomed everyone with a smile.We had a good flight, good food. We would fly with them again.

Mexico Business Class Chicago - Acapulco
Helpful?
Thank 257camillep
1 review
1 of 5 bubbles Reviewed yesterday NEW

It is incredible that Aeromexico has an alliance with Delta (which I understand already owns part of Aeromexico) and that one can not do the web check-in because the ticket was purchased in Delta, but the flight is operated by Aeromexico. It is incredible, that Delta's baggage policy (where I bought the ticket) is not respected in the airline that...

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USA Economy Mexico City - San Antonio

Helpful?
Thank Juan M
Level Contributor
12 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

My family and I just returned from a trip to Oaxaca. We flew Aeromexico through Mexico City on both to and from journeys! The staff was helpful and courteous! Food ws ok, just a croissant sandwich with a yogurt but food non-the-less. All four of the flights left early and arrived early. Wow, not many airlines can say that these...

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Mexico Economy Los Angeles - Oaxaca

Helpful?
Thank Poomela
Brownsville, TX
Level Contributor
2 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

I can't imagine why anyone has good things to say about Aeromexico, the service is pathetic and customer service is horrible. A flight that was suppose to leave Cancun at 11:11 ended up leaving at 2:00. They had us sitting on the plane lying to us over and over about the plane getting fueled. When I arrived to Mexico City,...

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Domestic Economy Cancun - Mexico City

Helpful?
2 Thank janagarza
Level Contributor
4 reviews
1 helpful vote
3 of 5 bubbles Reviewed 3 days ago NEW

I flew from JFK-MEX-UIO. Long stop over after a last minute change in connecting flight time. Apparently, they overbooked and bumped about 15 people from a 0100 flight to 0600 flight. I had to check in at NH hotel only to learn that i spent additional $ because the airline overbooked !!!.. Airline staff was insensitive. I said i wanted...

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International Economy New York City - Quito

Helpful?
Thank Arl A
Mexico City, Mexico
Level Contributor
123 reviews
45 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Aeromexico was the best airline Mexico used to have, today is not what we can call a cheap airline, however they have started charging from the first bag an extra, if you want to define your seat prior to being at the counter cost you money, I requested twice one way out and on my way back for vegan food...

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USA Economy Mexico City - Miami

Helpful?
Thank jose y
Dallas, TX
Level Contributor
27 reviews
20 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

This airline needs to orient their employees on customer service. Flight attendants only speak to you when they have to. Business class was a joke. Seats were uncomfortable. The plane might have been older then me. No video entertainment. Food was subpar. I was the fourth person that they came to for a dinner request and they were already out...

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Mexico Business Class Dallas - Puerto Vallarta

Helpful?
1 Thank MADDallas_TX
Sydney, Australia
Level Contributor
139 reviews
41 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

We had a short flight with this airline and everything went smoothly. The flight was ontime and the crew were good.

Domestic Economy Mexico City - Tuxtla Gutierrez
Helpful?
Thank Karen C
See travel tips for airlines
“Ask nicely for a better seat, and yoou just might get it!”
johntpt, 26 Apr 2017 | Read review
“As always, arrive plenty early”
johntpt, 26 Apr 2017 | Read review
“hope they will have direct flights from Chicago to Acapulco soon.”
257camillep, 25 Apr 2017 | Read review
“avoid stopover at MEX”
480arla, 23 Apr 2017 | Read review
“Business class in not worth the extra charge”
MADDallas_TX, 23 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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