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Air Baltic


590 Reviews
Headquarters: Marupes county, Riga LV-1053 Latvia +371 67006006 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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590 Reviews from our TripAdvisor Community

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590 reviews from our community

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Showing 250: English reviews
Riga, Latvia
Level 4 Contributor
23 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Traveled from Milan back to Riga with new airplane. CS300. It was really good, bigger space for everything - bags, legs, seatings were more comfortable. Good airline for a good price.

Europe Economy Milan - Riga
Helpful?
Thank Stikuts
Barcelona, Spain
Level 6 Contributor
81 reviews
21 helpful votes
Reviewed 1 week ago via mobile

We especially rearranged our holiday dates to enable us to fly to the airport at Vilnius and begin birthday celebrations there 13/7/17 instead of in Tallinn the following weekend. (Next day Vilnius Airport closed for major refurbishment!) Air Baltic made no active attempt to help connecting passengers what so ever! CRIMINAL! Confused ground staff at Amsterdam incorrectly directed us down...

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Europe Economy Amsterdam - Vilnius

Helpful?
Thank Speakasyoufind8
1 review
2 helpful votes
Reviewed 1 week ago

It was my first time flying with Air Baltic and considering it's an expensive airline for close European destinations, the value for money did not meet my expectations. The website check-in is really clunky, there is no app where you can keep your boarding passes or check your bookings, only to search for new flights which makes little sense as...

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Europe Economy London - Riga

Helpful?
2 Thank Tatjana T
1 review
2 helpful votes
Reviewed 1 week ago

I live in Finland and my gf lives in France. We are frequent flyers and AirBaltic is definitely THE WORST airline there is. They ALWAYS overbook, delay flights, have technical problems, make us miss transfer flights and what else! Prices are not cheap and service is not terrible. DO NOT FLY WITH AIRBALTIC unless you like panicing and spending your...

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Europe Economy Paris - Helsinki

Helpful?
2 Thank Sakari P
Plymouth, United Kingdom
Level 4 Contributor
27 reviews
11 helpful votes
Reviewed 1 week ago

first time with this airline it was a typical low cost airline flight crew were pleasant and helpful it was a split flight and the 2nd plane from Riga to Helsinki was a small prop plane which was more comfortable and more leg room than the bigger jet

Europe Economy Amsterdam - Helsinki
Helpful?
1 Thank tina s
New York
Level 6 Contributor
106 reviews
12 helpful votes
Reviewed 2 weeks ago

A short flight with a Boeing. Not remarkable. Just your average economy class experience and a fast way to get to your destination. No more, no less.

Europe Economy Amsterdam - Riga
Helpful?
1 Thank Urspeter
Air Baltic, Guest Relations Manager at Air Baltic, responded to this review

Dear Passenger, Thank you for choosing our airline and we appreciate you getting back to us with the feedback.

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Europe Economy Amsterdam - Riga

Prague, Czech Republic
Level 5 Contributor
39 reviews
26 helpful votes
Reviewed 2 weeks ago

Air Baltic is a low-cost airline with rather expensive tickets. Watch out for all fees imposed by this airline: - an airport check-in 30 EUR - checked-in luggage 34,99 EUR per piece / leg - seat selection in advance 8,99 EUR per person / leg I bought a ticket from a travel agent as Air Baltic does not sell in...

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Europe Economy Prague - Riga

Helpful?
4 Thank GoGo5858
Air Baltic, Guest Relations Manager at Air Baltic, responded to this review

Dear Passenger, We appreciated the time you invested to inform us on the parts of our service you did not like as they help us in improving them. These comments definitely will be taken into consideration and we hope that you will give us a chance to prove our improvements to you! Check back with us and we have positive...

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Europe Economy Prague - Riga

Riga, Latvia
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago

That was my first time flying on new CS300. Nice plane, but wish it would be more quite. Cabin is comfortable and bright.

Europe Economy Riga - Barcelona
Helpful?
Thank asfinstall
Air Baltic, Guest Relations Manager at Air Baltic, responded to this review

Dear Customer, We are pleased to hear that our services have left you satisfied and that you felt comfortable with us. Be sure to check back with us or subscribe to our news as more appealing offers are coming.

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Europe Economy Riga - Barcelona

Portsmouth, United Kingdom
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 weeks ago

As far as economy airlines go, Air Baltic was not as bad as others in my experience. The main issues I encountered were with jobsworth's at Gatwick who would not accept that AirBaltic's website was having problems allowing me and my friend to check in online and was telling us to get boarding passes from the check in desk free...

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Europe Economy London - Kiev

Helpful?
1 Thank Mike A
Air Baltic, Guest Relations Manager at Air Baltic, responded to this review

Dear Mike, Even though it seems that your flight was not pleasant to you to the fullest, we are happy that you chose us and that our ground handling agent efforts have been noticed. We will keep evolving and we are sure that our efforts will lead to even better flights!

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Europe Economy London - Kiev

Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 2 weeks ago

Check-in was on-line and easy to use. All service was ok and on time. Plane was Bombardier, which is quite small and it was fully booked. Seats were ok and cabin clean.

Europe Economy Helsinki - Riga
Helpful?
Thank 209leenaa
Air Baltic, Guest Relations Manager at Air Baltic, responded to this review

Dear Passenger, airBaltic appreciates your kind feedback and we are happy to hear that you enjoyed our services! See you soon again!

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Europe Economy Helsinki - Riga

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See travel tips for airlines
“Choose a different airline!This is a terrible value for money!”
, 18 Jul 2017 | Read review
“Select premium class and try to get seats A and B row 1. We had E and F row 1 and legroom is not sufficient there”
LucieBelgium, 29 Jun 2017 | Read review
“Book via their website to get all the options - choose seats, order meals, etc.”
lavrentiyg, 28 Jun 2017 | Read review
“Select AirBaltic only if you have no other options to fly with”
, 28 Jun 2017 | Read review
“Road Scholar made arrangements. Adequate time for transfer from and to Atlanta Amsterdam Atlanta flights.”
TomR501, 27 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Baltic
The flag carrier of Latvia, airBaltic (BT) is a low-cost airline that operates from its hubs at Riga International Airport (RIX), Vilnius (VNO) and Tallinn (TLL). The carrier flies to 60 destinations in Europe, the Middle East and Asia. It also has codeshare arrangements with about 20 other airlines, including British Airways (BA), Etihad Airways (EY) and KLM (KL). airBaltic's fleet of 24 planes consists of a mix of Boeing and Bombardier aircraft configured with Business and Economy Class cabins. airBaltic has received numerous international awards for excellence, innovative services, and achievements in reshaping its business.

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