Air Canada
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.031,441 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About Air Canada
Airline Alliance
Star AllianceHeadquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Airline Summary
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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31441Reviews
4515Photos
100Tips
Reviews
Traveller rating
- 6,216
- 7,529
- 5,162
- 3,543
- 8,992
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Popular mentions
New Delhi - Toronto
International
Worst service. I had ring the bell andstaff had ignored two times and on stopping her when she’s passing, had requested her orange juice and she simply refused by saying you have to go at back and grab it. Otherwise she have water if i wanted. They are behaving like passengers are travelling for free. Didn’t expected these kind of services from air canada.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Montreal - Liberia
International
My spouse was ill all the way to our destination. The flight attendants were awesome and very attentive. The even called for a wheelchair for us so that my spouse did not have to walk. Awesome service !!!
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Montreal - Barcelona
International
Our flight was cancelled 5 minutes before boarding. No one had the decency to advise us. No announcement, no e-mail, no notice on the AC APP! Customer service was appalling. No one new what to do, where to guide us. We missed our direct flight to Barcelona on Sept 1/ 24 where we were supposed to board our 7 day cruise. There were 2 other available flights to Barcelona with other airlines that they could have transferred us to, but by the time anyone could help us ,it was too late. They finally managed to get us to our next port of call, but led us to miss 2 days of our cruise and a prepaid excursion. The worst part is they refuse to compensate for any expenses incurred. On their customer service page, they show that they compensate for arrival more than 24 hours later. Unfortunately they don't follow through with that. They did offer to at least refund our taxi back home, but then sent me an e-transfer that didn't't work. Scam , I say. Unless you are a frequent flyer, Air Canada doesn't care about you!…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Calgary - Montreal
Domestic
For CHRISTMAS, I bought a ticket, my receipt even says it is a "comfort" selection and they refuse to refund the cancelation, which is cancelled on time. They are crooks and scamming thieves as they claim it is because the ticket was originally selected as 'flex', but once i made the official selection and having payed extra for the seat, the computer won't correct it and so they are keeping my 400$…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Toronto - San Diego
USA
I was flying from Toronto to San Diego and i wait 20 minutes to just check in my bag because the workers weren't there.I got to my gate and the flight was delayed 3 hours and switched gates 4 times.Then the flight did not have any water for free it was five bucks.Then the entertainment system stopped halfway through. Please never fly if you don't wan't to go insane.I wish i could give zero stars…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marie-Louise H wrote a tip 1 Dec
"If you have no choice but to fly Air Canada , book 2 days before you need to be anywhere! "
Rajan C wrote a tip 1 Dec
"When you see an option for choosing your airline choose every single one except Air Canada"
Vince C wrote a tip Nov 2024
"Trust your boarding pass time and dont trust the delays displayed on the screen."
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Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$67
3th checked bag: S$133
4th checked bag: S$133
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$67
3th checked bag: S$300
4th checked bag: S$300
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: S$47
2th checked bag: S$77
3th checked bag: S$153
4th checked bag: S$153
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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