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Air Canada

Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.031,256 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
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About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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31256Reviews
4450Photos
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Popular mentions
Taniel V wrote a review Yesterday
Montreal, Canada67 contributions
Athens - Munich
Europe
We purchased the tickets at issue from Air Canada (through Expedia). The problem that I am formally denouncing and complaining against, here, is therefore an Air Canada flight, operated by Lufthansa. Re: Air Canada flight 9097 via Lufthansa flight no LH1751, from Athens to Munich on 30 September 2024. An astonishingly long delay was inflicted to us, regarding this flight. We had a connecting flight in Munich, to return home, to Canada. As did numerous other passengers in this flight, to other destinations. Consequently, during the long delay, and afterwards the long flight, we endured stress, anxiety, powerless anger, mental anguish. (By the way, please instruct your employees - at the airport and in the plane -, to refrain in such a situation from making jokes in each other's ear, to laugh and have fun, while the passengers are submitted to a slow, lengthy torture.) This is UNACCEPTABLE. We are not talking about some "modest" airline company, nor some airports situated in a jungle. Air Canada, Lufthansa. A flight from the capital of Athens, to a major city/and airport hub in Germany... We have paid serious money for these tickets. While through our taxes, it is also with our money that our government has saved Air Canada from bankruptcy… Same on you ! Shame on you.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DayTrip24711761650 wrote a review Yesterday
1 contribution
Halifax - Montreal
Domestic
This is the worst airline I have ever flown. I have flown them all and this is the absolute worst. Delayed flight, held us hostage on the tarmac, would not let anyone off the plane after being rerouted. Attitude and being ignored from all the flight attendants. It’s amazing to me why anyone would fly this airline with all the horrible reviews, I only wish that I would have read the reviews before booking air Canada. But here is one more terrible terrible review, to add to the long list. Save your self the grief, frustration and Pain.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Majid D wrote a review Yesterday
1 contribution
Toronto - Dubai
International
The flight was delayed by more than 15 hours. They kept us waiting for over 4 hours and gave four different reasons for the delay. After those 4 hours, they announced that the flight was cancelled. They told the passengers, "We won't provide a hotel, but if you find one yourself, we will reimburse you." More than half of the passengers with connecting flights couldn't find a hotel because it was a long weekend, and everything was sold out, so they waited at the airport for 15 hours for the next flight. I filed a claim for the delay, but they said that since the delay was beyond their control, they would not compensate me.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zaher H wrote a review 2 Oct
1 contribution
Toronto - Fort Lauderdale
USA
Flight was delayed for 4 hours. I lost my special deal car rental and had to rent another car and paid extra USD 328. As per Air Canada I'm not eligible for any refund or compensation. Not to mention the time waisted at the airport and at the car rental desk to find me a car replacement. Flight delay was due to technical issue with the airplane, which had to be replaced by another airplane.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Njbella154943 wrote a review 2 Oct
Vancouver, Canada108 contributions
Casablanca - Montreal
International
Choosing Air Canada was a terrible mistake. The service was horrible, some staff members were inconsiderate, and the food was fit for garbage. One of the crew members was talking to a fellow traveller as if she were talking to a child. I had no idea what the issue was, but the way the air hostess talked to the customer was not dignified or professional. The customer in question was calm and trying to convey her idea. But the air hostess continued belittling her using some childish connotations. I think this Air Hostess had no respect for the people who travelled from that region, thinking that they did not deserve the respect they were entitled to. There are other ways to travel, and this company will never get my money or that of my friends.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ez2deal wrote a tip 1 Oct
"Be prepare to fight for your rights"
michael b wrote a tip 1 Oct
" if possible use another carrier."
Leslie S wrote a tip Sept 2024
"If they are they changing your seat number, ensure that they are not changing your seat from a business class to a regular seat. "
George B wrote a tip Sept 2024
"Don’t go there!"
Irfon61 wrote a tip Sept 2024
"Use another airline if possible "
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Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: S$39
2th checked bag: S$64
3th checked bag: S$129
4th checked bag: S$129
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: S$39
2th checked bag: S$64
3th checked bag: S$290
4th checked bag: S$290
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: S$45
2th checked bag: S$75
3th checked bag: S$148
4th checked bag: S$148
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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