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Air Canada

Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
+1 888-247-2262
Website
Overview
3.03.0 of 5 bubbles31,441 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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31441Reviews
4515Photos
100Tips

Reviews

Traveller rating
  • 6,216
  • 7,529
  • 5,162
  • 3,543
  • 8,992
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Popular mentions
John Gilbert P wrote a review Nov 2024
1 contribution
1.0 of 5 bubbles
Windsor - London
International
Two Seniors Not Happy with Air Canada
Our experience started in Windsor when the plane from Toronto was late, consequently we were unable to connect to our original flight to London.. The attendant in Windsor did his best to arrange another flight that would arrive in London in time to catch the cruise ship. We…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shokoufeh G wrote a review Nov 2024
1 contribution
1.0 of 5 bubbles
Frankfurt - Toronto
International
A very bad trip with this airline that we no longer trust this airline. 😢
It was the worst trip I have ever had with my eight-year-old child on Air Canada and I will never fly on it again. The bad behavior of the elderly and rude flight attendant, the disrespect of the Canadian passenger, the silence of the crew, and finally the broken toilet door,…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LACLIDE B wrote a review Nov 2024
3 contributions1 helpful vote
1.0 of 5 bubbles
New York City - Montreal
Canada
Don't fly Air Canada
flight cancelled 2 hours prior take off, already at the airport. No solution because of over booking except 15 hours after... it was a two days trip to see my daughter, thank you Air Canada!
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rhygh2 wrote a review Nov 2024
Katy, Texas5 contributions9 helpful votes
1.0 of 5 bubbles
Barcelona - Montreal
International
Rude and dismissive flight attendants
The flight attendants were very rude, unhelpful, and dismissive. One particular flight attendant was very unprofessional as she was talking rudely to other passengers and slamming/slinging our luggage around which was very uncalled for. Also, my 10 year old daughter started…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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King Street Poo... B wrote a review Nov 2024
5 contributions84 helpful votes
1.0 of 5 bubbles
Toronto - Miami
USA
I would say never again but sometimes the flight times work
Once agai n sitting on a air canada flight boarded waiting for maintenance records .why did you board us a hour ago and still sitting here
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jasmine B wrote a tip Yesterday
1.0 of 5 bubbles
"I would say avoid this airline it’s not worth it anymore "
Marie-Louise H wrote a tip 1 Dec
1.0 of 5 bubbles
"If you have no choice but to fly Air Canada , book 2 days before you need to be anywhere! "
Rajan C wrote a tip 1 Dec
1.0 of 5 bubbles
"When you see an option for choosing your airline choose every single one except Air Canada"
Film Art P wrote a tip Nov 2024
1.0 of 5 bubbles
"Dont use this airline"
Vince C wrote a tip Nov 2024
1.0 of 5 bubbles
"Trust your boarding pass time and dont trust the delays displayed on the screen."
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Showing results 1-5 of 100
Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$67
3th checked bag: S$135
4th checked bag: S$135
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$67
3th checked bag: S$303
4th checked bag: S$303
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: S$47
2th checked bag: S$78
3th checked bag: S$155
4th checked bag: S$155
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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