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Air China


3,521 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,521 Reviews from our TripAdvisor Community

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3,521 reviews from our community

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Showing 1,778: English reviews
Port Elizabeth, South Africa
Level 5 Contributor
88 reviews
14 helpful votes
Reviewed today
NEW

very good service all round . check in and boarding a bit complicated / slow . on board food excellent

Domestic First Class Beijing - Shanghai
Helpful?
Thank philippe D
Singapore, Singapore
Level 3 Contributor
6 reviews
4 helpful votes
Reviewed yesterday
NEW

I flew from Hong Kong to Moscow via Beijing on the 15 July 2018 for World Cup 2018. It was my first time flying on the national carrier of China for a long haul flight. I did not expect too much since I had flew on china carriers numerous times and for the amount of monies that I was paying,...

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International Economy Hong Kong - Moscow

Helpful?
Thank 157patrickp
Hong Kong, China
Level 6 Contributor
97 reviews
42 helpful votes
Reviewed yesterday
NEW
via mobile

It’s bad weather in Beijing so many flights are cancelled today. Our flight was delayed for 2.5 hours. There are slippers provided for these short haul flight, which is great. The food is descent. The cabin cleanliness has rooms for improvement. I pulled out the tv and had a glance at it. I don’t think I can eat anything if...

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Domestic First Class Shanghai - Beijing

Helpful?
Thank KEGZ82
Panama City, Panama
Level 6 Contributor
228 reviews
34 helpful votes
Reviewed yesterday
NEW

My wife booked a flight through Cathay Pacific that was then managed by Air China. When we went to airport to depart from Beijing to Hong Kong, our flight and many others were delayed. While we were delayed, we stayed in the Star Alliance lounge so we would get real time updates about flight as the gate was crowded with...

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Asia Economy Beijing - Hong Kong

Helpful?
Thank Scott C
Hong Kong, China
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 days ago
NEW

The policy that traveler cannot do online check-in without a China mobile phone number is not convenient. The cabin and its facilities are dirty.

North Asia Economy Hong Kong - Chengdu
Helpful?
Thank chinghua2018
London, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Not recommended at all if you don’t have 4 hours to waste in the airport. I had a stopover in Beijing and because of the flight delay, I missed it. Then they ask me to go and change my ticket at the desk and queue. Nobody from air China knew where to go/ if flights were available the same day...

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International Economy London - Dalian

Helpful?
Thank Maxime L
Shanghai, China
Level 3 Contributor
16 reviews
10 helpful votes
Reviewed 3 days ago
NEW
via mobile

Took a trip from SFO(San Francisco) to LJG (LiJiang, Yunnan China) via PEK(Beijing Airport) the flight to Beijing was nothing to write home about, food was mediocre at best. The entertainment system (touch screen) would restart itself and unresponsive. The attendants didn’t give out immigration entry cards, have to get it yourself at the tables by the Immigration section. To...

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International Economy San Francisco - Lijiang

Helpful?
2 Thank 汉民 郭
Los Angeles, California
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Not bad for a budget airline...However, beware of opting for first class! The first class section is exactly the same seating (3 on each side with a center aisle), same knee space, same width...absolutely nothing different from coach except color.

Domestic First Class Shanghai - Beijing
Helpful?
1 Thank Curtis777
Whitefish Bay, Wisconsin
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed 3 days ago
NEW

The flight was delayed and we were not given any timeframe as to when nit might depart. Fortunately we were traveling with a local who advised us the stay near the gate area. after about and hour or so there was an announcement to board immediately. As frustrating as this was they did a quick job of getting all passengers...

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Domestic Economy Chengdu - Beijing

Helpful?
Thank Angelaib
London, United Kingdom
Level 6 Contributor
319 reviews
182 helpful votes
Reviewed 3 days ago
NEW
via mobile

For a not so long flight with connection in Beijing, i am ok with the flight. The seats in economy class is not that comfortable and appeared to be smaller than other airlines. There is no guarantee u can charge ur mobile phone on the plane. My husband seats, the tray when opened was not level. When we asked for...

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North Asia Economy Hong Kong - Urumqi

Helpful?
Thank EastmeetsWestAB
See travel tips for airlines
“Avoid overlay fights in Beijing. Think Twice!”
157patrickp, 20 Jul 2018 | Read review
“Our flight was 3 1/2 hours late, which we were told is very common!”
Curtis777, 18 Jul 2018 | Read review
“avoid this company”
richard_D07, 16 Jul 2018 | Read review
“DON'T book Air China if you ever want pre-trip customer service -- you won't get any.”
WrldTrvlrCincinnati, 14 Jul 2018 | Read review
“Do not go near this airline - EVER”
trippers087, 11 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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