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Air China


2,663 Reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,663 Reviews from our TripAdvisor Community

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2,663 reviews from our community

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Showing 1,305: English reviews
1 review
Reviewed yesterday
NEW

Let me start off by complimenting you for the good value for money service provided during my Flights from Singapore to Beijing and Beijing to New York on 14th December. For the cheap fair I paid, the flying experience wasn't bad. However, the same cannot be said for my return flight from New York to Beijing on 7th January 2018...

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International Economy New York City - Singapore

Helpful?
Thank fardin77
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Customer service is awful it’s nearly impossible to use the app and no one can speak English we booked as family and couldn’t even get seats together on the plane. We had to transfer at Beijing which was nightmare no clear instructions on where to go and then trying to ask was nearly impossible. Beijing airport is very poor to...

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International Economy London - Melbourne

Helpful?
Thank Alex M
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed yesterday
NEW

service was good but the food was bad. very crowded. no leg rooms. but hey i was flying economy so i should not complain

International Economy Shanghai - San Jose
Helpful?
Thank Howard J
Sydney, Australia
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed yesterday
NEW

Flying what would have been an early 777 with no charge ports for devices, Air China is simply not up to international standards. No amenities packs (although not very important) but only one bottle of 'Great Wall' red wine for the whole section at mealtimes and only beer and juice during the rest of the flight - no coffee offered...

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International Economy Sydney - London

Helpful?
Thank Patricia A
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 2 days ago
NEW

We flew Air China from Brisbane to Tokyo through Beijing. I had not been aware that mobile devices would be banned from use during the entire flight (iPads are OK) and was stuck using an antiquated in-flight entertainment system with a confusing and unforgiving interface for a 10 hr flight. The food is average. On the plus side, the flight...

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International Economy Brisbane - Tokyo

Helpful?
Thank Taglio9
2 reviews
Reviewed 2 days ago
NEW

Very polite and courteous staff. Flight attendants were friendly and very willing to please. The flight to Beijing and back to Kennedy was on time and smooth. The seats were big and comfortable, plenty of leg room. The business class was great compared to other airlines.

International Business Class New York City - Beijing
Helpful?
Thank Justin J
Bergen, Norway
Level 6 Contributor
165 reviews
63 helpful votes
Reviewed 2 days ago
NEW

Ok to fly with Air China. But not too much space, and don't even consider the food. Don't expect to understand the English.

North Asia Economy Hong Kong - Chengdu
Helpful?
Thank Reisende935
Bakersfield, California
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

This is the third time flying business class on Air China and each time service has gotten progressively worse . The last trip was in dec 2017 was by far the worst food experience we have had on any airline in biz class ... barring one rare incident on Emirates a few years back ! One thing I have to...

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International Business Class Los Angeles - Mumbai

Helpful?
Thank shabbirsk
1 review
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

I read some negative reviews, but wasn't put off. I gave Air China a try and was pleased with the service, courtesy of staff, punctuality, and comfort for price paid. A little cramped was my only gripe. I'd certainly use them again.

International Economy London - Bangkok
Helpful?
1 Thank geoffrey b
Sydney, Australia
Level 4 Contributor
27 reviews
14 helpful votes
Reviewed 5 days ago
NEW

Good Service. Food was very average. They ran out of western breakfast. The plane was new. Entertainment system was great but not enough choices. I would fly with them again.

International Economy Taipei - Sydney
Helpful?
1 Thank Paul S
See travel tips for airlines
“Don't go - ever!”
Oberoi99, 17 Jan 2018 | Read review
“Give it a chance, will no be disappointed. Highly recommend.”
justinj321, 16 Jan 2018 | Read review
“Try and get an aisle seat up the front”
paulsE9581VN, 13 Jan 2018 | Read review
“Take extra food with you.”
karenwright75, 13 Jan 2018 | Read review
“check your bags then you wont have to carry to much on”
Ikedot, 11 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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