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Air France


19,590 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,590 Reviews from our TripAdvisor Community

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19,590 reviews from our community

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Showing 6,382: English reviews
San Jose, California
Level 3 Contributor
16 reviews
Reviewed yesterday
NEW

It was a lovely, smooth flight with friendly staff. We landed slightly early, and that made the trip even better.

Europe Business Class Frankfurt - Paris
Helpful?
Thank Traci O
2 reviews
Reviewed yesterday
NEW
via mobile

We had the worst experience with Air France. We switched flights in Paris, and the boarding was completely chaotic. Then we arrived in Havana, but we missed our luggage. 120 luggages was missing! When we tried to follow up on this the following days, the Air France personnel in Havana did not even respond. And the customer service in France...

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International Economy Copenhagen - Havana

Helpful?
Thank Danny S
Level 2 Contributor
7 reviews
6 helpful votes
Reviewed yesterday
NEW

We were amazed by the seat comfort on our Air France business class trip. The service was delightful and the food authentically French, in other words, delicious.The wines were also excellent. We began with an amuse bouche and carried on to dessert. Our steward had a great sense of humor, which made the flight even more fun. We have taken...

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International Business Class Paris - Boston

Helpful?
Thank Marion J
Bucharest, Romania
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

I am travelling ussually with classical companies like Air France, KLM, British Airways or Tarom. I don't use low cost airlines ever. Still, even around Europe I am travelling in economy class, I am expecting not to travel as in the low cost flights. The places are becoming more and more uncomfortable and more cramped. And the planes are more...

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Europe Economy Bucharest - Paris

Helpful?
Thank mmihai13
Atlanta, Georgia
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Worst airline on the European continent. Do not fly unless you want to be stranded. The unions run this airline.

Europe Economy Paris - Amsterdam
Helpful?
Thank ChrisMM1978
Barcelona, Spain
Level 4 Contributor
38 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

Really disappointed that first part of journey with a codeshare . The checkin at B’ham is verging On inferior with counter staff often unaware where passengers may be making onward connections to . There is no sense of urgency or efficiency . Delays in Paris never explained but Air France staff very polite . Return flight refused voucher for drink...

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International Economy Birmingham - Dakar

Helpful?
Thank HellomynameisJoanie
Nassau, New York
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

Very please with their service, everything was on time, no delays and all our luggage arrived, no problems

International Economy New York City - Paris
Helpful?
Thank WilliamRod71
Hopkinton, New Hampshire
Level 6 Contributor
254 reviews
66 helpful votes
Reviewed yesterday
NEW

Best I've traveled on in a long while. The crew was great and the Airliner very comfortable. I do think the Boarding Process must be improved!

International Economy Paris - Boston
Helpful?
Thank ESWheeler613
1 review
Reviewed yesterday
NEW
via mobile

We started our trip from Tel Aviv, where me and my family had a delayed flight to Paris. When we finally arrived at Paris we rushed and ran through the airport, only to find out that Air France had given our tickets away and overbooked the flight. Customer service at the airport was very lacking and slow, they seemed to...

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International Economy Paris - Indianapolis

Helpful?
Thank Beauty S
Alexandria, Virginia
Level 5 Contributor
50 reviews
13 helpful votes
Reviewed 2 days ago
NEW

Flew Business to France to start vacation. Had the moveable seats, headsets and they give you tsotchkes along with lots of good wine. Food was good. Alcohol good as usual. Headset broke and they couldn't replace or repair. Wound up with average headsets. O.K. Still had sound. I figured out how to use everything, but it would have been nice...

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International Business Class Washington DC - Paris

Helpful?
Thank Marc P
See travel tips for airlines
“Be sure to line up early with your documents in hand!”
ESWheeler613, 15 Jul 2018 | Read review
“Find and grab Air France when you can!”
abdulm96, 14 Jul 2018 | Read review
“Don't check baggage with Air France, especially if changing planes in Paris.”
AndreLePlume, 14 Jul 2018 | Read review
“Dont travel even for free.”
prashantt59, 13 Jul 2018 | Read review
“Make sure that you ask them to inform you if they change anything about your flight.”
lensanfran, 13 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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