We had the worst experience with Air France. We switched flights in Paris, and the boarding was completely chaotic. Then we arrived in Havana, but we missed our luggage. 120 luggages was missing! When we tried to follow up on this the following days, the Air France personnel in Havana did not even respond. And the customer service in France...

We were amazed by the seat comfort on our Air France business class trip. The service was delightful and the food authentically French, in other words, delicious.The wines were also excellent. We began with an amuse bouche and carried on to dessert. Our steward had a great sense of humor, which made the flight even more fun. We have taken...

I am travelling ussually with classical companies like Air France, KLM, British Airways or Tarom. I don't use low cost airlines ever. Still, even around Europe I am travelling in economy class, I am expecting not to travel as in the low cost flights. The places are becoming more and more uncomfortable and more cramped. And the planes are more...

Worst airline on the European continent. Do not fly unless you want to be stranded. The unions run this airline.

Really disappointed that first part of journey with a codeshare . The checkin at B’ham is verging On inferior with counter staff often unaware where passengers may be making onward connections to . There is no sense of urgency or efficiency . Delays in Paris never explained but Air France staff very polite . Return flight refused voucher for drink...

Very please with their service, everything was on time, no delays and all our luggage arrived, no problems

Best I've traveled on in a long while. The crew was great and the Airliner very comfortable. I do think the Boarding Process must be improved!

We started our trip from Tel Aviv, where me and my family had a delayed flight to Paris. When we finally arrived at Paris we rushed and ran through the airport, only to find out that Air France had given our tickets away and overbooked the flight. Customer service at the airport was very lacking and slow, they seemed to...

Flew Business to France to start vacation. Had the moveable seats, headsets and they give you tsotchkes along with lots of good wine. Food was good. Alcohol good as usual. Headset broke and they couldn't replace or repair. Wound up with average headsets. O.K. Still had sound. I figured out how to use everything, but it would have been nice...