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Air France
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747
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3.535,806 reviews
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About Air France

Airline Alliance

SkyTeam
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747

Airline Summary

Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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Jasmine A wrote a review Today
2 contributions
New York City - Ouagadougou
International
I am writing this review because Air France canceled the flight I was intended to take. This is not the issue. The problems begin immediately after the cancellation. I purchased 2 tickets for my sister and myself on MY vouchers, totaling $2331. They returned my portion of the return to a credit card that is on file but is no longer valid. They returned the second half of the voucher under my sisters name, although both tickets were purchased solely with my vouchers. In the last 2 days I have spent more than 2.5hrs with customer service to rectify this situation and absolutely nothing has changed. It is infuriating and yet again I will have to call to get someone competent on the phone to handle this situation yet again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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EggX wrote a review Yesterday
6 contributions3 helpful votes
Paris - Milan
Europe
I have flown 3 million miles on hundreds of airlines. I can positively confirm this is the worst of them all. This is the only airline, including all low cost airlines, that checks the weight of your carry ons and if it exceeds 12 kilos ( which all do) you are forced to check it in for 70 euros per bag. The rationale of why a bag is less heavy in the hold than in the overhead bin escapes everyone. This is purely a way to screw your customer, as I said no other airline even low cost carriers do this. Make sure you add at least 70 euros to the price you see online
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyager11417343377 wrote a review Yesterday
1 contribution
New Delhi - New York City
International
Prime is gone, nothing but Govt run airline- no predictability. After buying expensive summertime tickets Delhi paris they changed to a flight by Euroatlantic airways - Portugal Co. flying old LOT 777-200. If wanted to fly LOT wud have gotten cheaper tickets on new planes. Begs question- is India too hot in summer for AF employees to come, Cs don’t think India is a future mrkt or simply boomer thinking. They wouldn’t refund money after unilaterally changing who flies & willing to say that flying partner is nearly the same. Higher ups need to fly this brokerage firm airline. Asked for tea 2nd time and was told have to ask my purser if I can give you 2nd time (business class)! But gave a Madeline to Cauc guy when he asked for something sweet. Food as cold as can get, they do not care if you ate in 8 hours. My 2 children survived on chocolates during 8hour flight. Calling staff professional is an insult to the word. Seemed like they were cutting corners in that too. AF sud focus on quality & try to learn other cultures about service. Or not fly at all to countries they do not like.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Margarita V wrote a review Yesterday
Colorado Springs, Colorado22 contributions5 helpful votes
Paris - Milan
Europe
Air France wanted to charge me 75 Euros for a 1.5 excess kilos on the combination of the personal item and the carry-on. To me this is ridiculous and excessive.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mimi wrote a review 12 Jun
7 contributions
Hong Kong - Paris
International
The seats are very very crowded and the foods are very bad, even worse than a low-cost airline. During my flight, the man seating in front of me keep sitting up straight and then laying down heavily, causing the back of the chair hitting on my knees again and again. I explained the situation to the flight attendant in english but she claimed that she cannot understand. My knees turned red immediately in the flight and got bruises a day after, which eventually affected my walking and I need to see the doctor……. I'm only 159cm height . The seats are way too crowded and the chair is not properly maintained such that it cannot bear the weight of a relatively heavy man, allowing him to make the chair fall down far below the setted limit. Besides, the flight attendant has made no effort to stop the passengers' misbehaviour. I usually take cathay pacific and it is a must that flight attendant would request all passengers to set back their seats during meal and landing. For Air France, they just simply make announcements. Some passengers neglect the order and the flight attendant just let them be.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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1 Helpful vote
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trou dans la valise
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voici ma valise à la réception 1 mois après mon retour
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EggX wrote a tip Yesterday
"Don’t do it"
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Margarita V wrote a tip Yesterday
"Flight was delayed by more than half an hour. Waiting area near departure gate very small, not much sitting space. The area was very crowded"
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Pauline M wrote a tip 11 Jun
"Don `t bother"
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Passport31256645926 wrote a tip 11 Jun
"Use another airline."
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Christine M wrote a tip 7 Jun
"Book with another airline before using Air France."
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