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Air France


3.5 of 5 stars
49 Reviews
Headquarters: 45 rue de Paris, 95 747 +33-36-54 Website

TripAdvisor Reviewer Highlights

Read all 49 reviews
Visitor rating
  • 13
    Excellent
  • 18
    Very good
  • 8
    Average
  • 5
    Poor
  • 5
    Terrible
Friendly Crews

Very friendly staff and food is great. I even ask to change seat and they said no problem. Smooth... read more

4 of 5 starsReviewed yesterday
Rama D
,
County Cork, Ireland
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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49 Reviews from our TripAdvisor Community

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49 reviews from our community

Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
157 reviews
107 helpful votes
5 of 5 stars Reviewed today NEW

The main language is obviously French, but most things we're translated into understandable English. Although the flight departed at 1130pm, within 30 minutes we were served an excellent 4 course meal. Unfortunately because of the time of day we couldn't do proper justice to it! Wines and champagne also excellent. We had a very comfortable night in a flat bed.

International Business Class
Helpful?
Thank global-traveller48
County Cork, Ireland
Level Contributor
37 reviews
3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very friendly staff and food is great. I even ask to change seat and they said no problem. Smooth travel. I have problem with my name on the ticket, called call center no help, and asking for extra charge. Went to the check in booth, no questions asked, issued boarding pass without any problems or extra charge. great customer service....

More  Europe Economy

Helpful?
Thank Rama D
Warrington, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Flew from france CDG air port , plane delayed , but the staff were great ... handed out meals and drinks , kept us informed as it was very later for the conection to Johannesberg . Over all I enjoyed flying on A380 DBL. decker .

International Economy
Helpful?
Thank martinE6628JI
Limassol, Cyprus
Level Contributor
301 reviews
178 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great airline and amazing customer service orientated staff. Was well surprised, after chatting with one of flight attendants why we came to Paris, to receive 2 glasses of champagne and chocolates for our engagement. Something silly, but rather pleasant, that will be remembered for a lifetime.

Europe Economy
Helpful?
Thank Alina K
Munich, Germany
Level Contributor
34 reviews
3 of 5 stars Reviewed yesterday NEW

I've flown quite a bit with Air France so this is more of a general review and not just of a single trip. Broadly, the food and beverage service is above average, while most of the other aspects of flights with Air France are either average or in the case of customer service below average. Their fleet seems to be...

More  International Economy

Helpful?
Thank aaattt1234
Pune, India
Level Contributor
26 reviews
4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Was coming out of a hectic week. The staff was superb. Right from Check in to the In-flight service was excellent. Seats were comfortable in the business section. IFE could have been better though. Meals were good. Early arrival @ Paris made a wonderful end to a superb journey

International Business Class
Helpful?
Thank gaurissh
Level Contributor
25 reviews
5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Short flight made very pleasant with attractive cabin crew and good service. Smooth landing and easy every step of the way.

Europe Economy
Helpful?
Thank Paul F
New York City, New York
Level Contributor
4 reviews
5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Booked round trip tix in economy, paid more $ to have emergency row seats. They changed my seats, to regular economy, never informed me, then told me I had to apply for a refund for the seats I did not get!!! So, basically they doubly shaft you: 1) they don't tell you of the seat reassignment; 2) when you discover...

More  International Economy

Helpful?
Thank cjack664
Noida, India
Level Contributor
40 reviews
28 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It is a normal flight in all aspects. What irritated me that I pressed "Call Attendant" button many times but nobody ever came to attend. Very irritating.

International Economy
Helpful?
Thank VijaySharma_CFA
Houston, Texas
Level Contributor
9 reviews
4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been traveling with Air France for eight years going to Russia and other European countries. 100% satisfied. Comfortable seats, clean restrooms, great service and food, the meal served is always tasty with some choices, the flight attendant and crew are always attentive and very friendly. When I am on board a plane, I cannot sleep much, but I...

More  International Economy

Helpful?
Thank Irinamm139
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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