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Air India


4,432 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,432 Reviews from our TripAdvisor Community

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4,432 reviews from our community

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Showing 3,764: English reviews
Aligarh, India
Level 4 Contributor
38 reviews
8 helpful votes
Reviewed yesterday
NEW

I rate Air India and dependable.It is smooth and comfortable. I prefer to fly Air india fot International Travel.

International Economy New Delhi - London
Helpful?
Thank rashidfaridi
New Brunswick, New Jersey
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

I recently flew from Washington DC to Hyderabad via Air India with a stop in Delhi. That there is a direct flight from US to India is really heart warming. The food on this flight is outstanding and is ideal for Indian parents visiting America. It is also ideal for young mothers traveling with their kids because the only layover...

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International Economy Washington DC - Hyderabad

Helpful?
Thank vijaychandraredd2018
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Numbers say it all. 1 star review is also a generous rating and everyone knows that this airline sucks. Particularly for companies like Air India, this is only a platform to vent and not to get any positive reviews. The only reason why I may consider flying this airlines is because it has my country’s name. Nothing else is good....

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International Economy Newark - Hyderabad

Helpful?
Thank Sridhar S
Kuwait City, Kuwait
Level 5 Contributor
65 reviews
16 helpful votes
Reviewed yesterday
NEW

for one and a half hour flight, we were provided with one 125 ml water bottle and a dry veg sandwich only. The flight took off after a delay of about 45 minutes, we were made to sit in the aircraft with no AC, Staff at the check in counter was also highly uncooperative.

Domestic Economy New Delhi - Dharamsala
Helpful?
Thank dryashmanchanda
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Our flight scheduled at 8pm kept on being delayed and delayed till it was then cancelled. We went early to the airport to find that out with no communication. Luckily, the lady at the counter was able to put us at the flight before , which was at 6pm. Yet, wouldn’t we have come earlier, we wouldn’t have taken this...

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Domestic Economy New Delhi - Mumbai

Helpful?
Thank Yasmine N
New Delhi, India
Level 6 Contributor
86 reviews
36 helpful votes
Reviewed 2 days ago
NEW
via mobile

Air India has multiple 787s in its fleet are and fly to most destinations within 8 hrs from Delhi. They have a standard 2-2-2 business class which is not cutting edge. However, I found the product to be very comfortable. The seats are low flat and I managed to get great sleep on it. Their service is also exceptional! The...

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Asia Business Class Hong Kong - New Delhi

Helpful?
Thank Suhail V
Bangkok, Thailand
Level 5 Contributor
54 reviews
29 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have only flown with Air India once before and it was a disaster. However, this time they offered a great flight price so my husband convinced me to give them another try. Both sectors via New Delhi were on Dreamliners which made the journey comfortable. On the whole the food was good with the exception of the final snack...

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International Economy Bangkok - Birmingham

Helpful?
Thank ThaiTeacherBangkok
Chicago, Illinois
1 review
Reviewed 2 days ago
NEW

TV/monitor did not work for the whole trip. Complain 6 times, reboot by Air hostess but none of her effort works. I am bored so much just starring the black screen for 16 hours. Nothing to do. Just wasted my money. Also in lunch / Dinner/ whatever..four times...Rice Rice Rice Rice and Bread. I refuse to eat two time. I...

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International Economy New Delhi - Chicago

Helpful?
Thank adesai51
Atlanta, Georgia
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

What a lovely flight! The gate agents were helpful and patient with us English-speaking visitors, the flight was only delayed a few minutes because of weather, and the flight attendents were friendly and courteous throughout the short flight. And the food! In the US, meals are rarely served on 2-hour flights, but we received a full lunch on both flights,...

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Domestic Economy New Delhi - Goa

Helpful?
Thank Jennifer B
New Delhi, India
Level 6 Contributor
175 reviews
41 helpful votes
Reviewed 2 days ago
NEW

timely departure,comfortable 180 degree flatbed seats,good food and drinks,the daytime journey is less streeful because of regulator to cut off window light to your liking.Overall good experience.

International Business Class New Delhi - Stockholm
Helpful?
Thank Sundoll2013
See travel tips for airlines
“Book the ticket early and select the raw after 42.....”
adesai51, 18 Jul 2018 | Read review
“Plan plenty of time for security processing in the airport.”
X9059JIjenniferb, 18 Jul 2018 | Read review
“Decent airlines”
SaichaV, 16 Jul 2018 | Read review
“Check the audio -video early into your seat and report problems if any, else the crew gets too busy with other routines.”
YatriForever, 14 Jul 2018 | Read review
“Pay extra for front row to get extra leg comfort”
yashpaulg, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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