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Air India


5,223 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,223 Reviews from our TripAdvisor Community

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5,223 reviews from our community

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Showing 4,429: English reviews
Secunderabad, India
Level 5 Contributor
49 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

We were booked on economy class of AI126 from Delhi to Hyderabad. To our pleasant surprise we were upgraded to business class.... The two hour journey was Lovely.....this is the original maharaja ...the class and finesse of service...offered by air India Truly a wonderful experience.

Date of travel: November 2018
Domestic Business Class New Delhi - Hyderabad
Helpful?
Thank teebee68
Reims, France
Level 4 Contributor
44 reviews
17 helpful votes
Reviewed yesterday
NEW

We have travelled to India with this airline several times in the last couple of years, and have no complaints; the onboard and ground service was good and flights very punctual. The food was average, neither better nor worse than the competition, and the gin and tonic generous! Their Dreamliners are in good shape. In early 2016 when our Royal...

Date of travel: November 2018
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International Economy Paris - New Delhi

Helpful?
Thank Chrissiepat
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Was traveling on a connecting flight to Mumbai from Delhi Reached the boarding gate and the person there said that the boarding is delayed by over an hour I asked him no such info was given at the gate He said apna boarding pass check karo I checked it and then said that nothing such is mentioned here But he...

Date of travel: October 2018
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Domestic Economy New Delhi - Mumbai

Helpful?
Thank Abhishek G
Noida, India
Level 6 Contributor
246 reviews
60 helpful votes
Reviewed 2 days ago
NEW

i flew Trivandrum to Delhi with my family including a 1.5 year old kid..everything right from check in to boarding, hospitality and food was outstanding. it was way ahead than any other low cost flight i took in last six months..

Date of travel: November 2018
Domestic Economy Thiruvananthapuram (Trivandrum) - New Delhi
Helpful?
Thank nuts_medico
1 review
Reviewed 3 days ago
NEW
via mobile

This Airline is the worth ever, after standing 3 times at the check in they figured out, I need to check in for international departures. On this counter they give me wrong informations regarding my tickets. I don't know where they got the unqualified personal. Never ever again

Date of travel: December 2018
International Business Class Kolkata (Calcutta) - Munich
Helpful?
Thank Dennis E
Pune, India
Level 2 Contributor
6 reviews
6 helpful votes
Reviewed 3 days ago
NEW

One of the worst airlines to ever travel. There isn't a negative scoring or would have marked -10. Would never recommend this airlines.

Date of travel: November 2018
Southeast Asia Economy Mumbai - Singapore
Helpful?
Thank 549abbasr
Chestnut Ridge, New York
Level 4 Contributor
37 reviews
40 helpful votes
Reviewed 3 days ago
NEW

Worth the extra price for foreigners traveling with heavy luggage who are flying within India to upgrade from economy to business class, as baggage allowances are more generous. Seat was comfortable, plane was clean but old... no inflight entertainment at all... seatback displays covered with thin upholstery, screens on the bulkhead papered over with their Maharaja mascot thanking us for...

Date of travel: November 2018
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Domestic Business Class Mumbai - Ahmedabad

Helpful?
Thank Christoo_12
Dubai, United Arab Emirates
Level 4 Contributor
23 reviews
3 helpful votes
Reviewed 3 days ago
NEW

It was after a long break we were using the Air India flights. Surpridsingly, we have noticed that Air India has re-gained all the hospitality manners and punctuality it had once. Very friendly cabin crew with real Indian hospitality. The flight was on time and extra comfortable. We enjoyed the flight.

Date of travel: November 2018
International Business Class Dubai - Kochi (Cochin)
Helpful?
Thank BasheerP
Katherine, Australia
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 4 days ago
NEW
via mobile

First let’s start with a missed connection that had Air India take care of an overnight hotel near the airport, return transfers and dinner at the hotel and a free upgrade to business class on the makeup flight. We were treated with the utmost professionalism and concern for our happiness. Business class was amazing and as close as you can...

Date of travel: January 2018
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Domestic Business Class New Delhi - Kochi (Cochin)

Helpful?
Thank aidaiablaze
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

Air India had always been my favorite.. The timeliness of its flight and the food... This time however, the food was below average.. Still recommended..

Date of travel: November 2018
Domestic Economy Amritsar - Mumbai
Helpful?
Thank Exploration828268
See travel tips for airlines
“Would never recommend Air India to any person”
549abbasr, 8 Dec 2018 | Read review
“Economic and comfortable than any other flights on this sector”
BasheerP, 8 Dec 2018 | Read review
“It was worth paying the extra for luxury on a long haul flight.”
christinefH3465PW, 6 Dec 2018 | Read review
“Air India has the best and most comfortable seating and legroom.”
AruRaj0268, 5 Dec 2018 | Read review
“Not sure what to say, I won't be travelling so can't suggest other”
mykkaushik, 3 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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