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Air India

9,685 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.09,685 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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tommy smith wrote a review Yesterday
Basildon, United Kingdom19 contributions5 helpful votes
London - Goa
International
I’m a regular traveller and this is the worst airline I’ve ever used. My first flight was cancelled and I was delayed 39 hours. The following 4 flights were all delayed at least an hour. The flight home from Mumbai was nearly 10 hours and none of the entertainment systems were working. Due to the 40 hour delay its uk law they pay me £520 compensation. They said they will within 3-4 weeks of me submitting the form. It’s been 7 weeks and they still haven’t. I email every week and they say it’ll be paid within the next couple of days. It never is! My advice is to Pay the extra money and go with a good airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sanjay P wrote a review Yesterday
Danville, Pennsylvania1 contribution
New York City - Mumbai
International
Below email to Air India CEO: "It has been 3 months since my terrible experience with the Air India flight. Since then, I have wrtten to the CEO and followed up with countless emails requesting the promised refund. I am totally shocked at inept and poor management of a TATA company. I was hoping things would have changed under TATA ownership. Apparently not, it goes without saying that I no longer will be traveling by Air India. Sincerely,"
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gourav S wrote a review Yesterday
Broadmeadows, Australia1 contribution
New Delhi - Amritsar
Domestic
Most disgusting staff behaviour with my pregnant wife just want to make money doesn’t bother about lady is pregnant I think it’s belong to tata group must be have good hospitality shame on Tata group specially MR Ratan Tata sir it’s happen with me 2 nd time 1st when the my parents are travelling from Australia to Amritsar this disgusting things are done by delhi staff only air India coe and authority of delhi airport director shame on you as you both are sitting on money making positions but not doing your jobs
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fearless20088192637 wrote a review Yesterday
1 contribution
New Delhi - Hyderabad
Domestic
Compare to any other domestic flight, Air India flight AI522 is very good. Also, we get experience of international flight.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Camper34698160344 wrote a review 23 May
1 contribution
New Delhi - Goa
Domestic
I started travelling again on Air India since Tata s took over . The flight pursers Erwyn or Arvin was very helpful and for a change for Air India was really good . But the ground staff on the check In counters need a lot of changes as they have major mismanagement in handling the lines and speed. Plus we were two families on one PNR with kids and they had our seating all over the place though there were kids we had to pay to get the kids together . But in all since it's a tata family now I am sure it will be better and the plane pursers changed a lot of what the airline has changed to .
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Qaisar Khan wrote a tip 21 May
"Pls take care of your guest Bcz your business running on passenger if you not satisfied passenger then go and do other things "
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Tourist56277994960 wrote a tip 19 May
"Make sure you check with them if the flight is on time, so that your precious time is not wasted sitting around at the airport for hours!!"
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Meander40721385441 wrote a tip 19 May
"Air India is one of the worst airlines in existence. They have bomb threats and no security measures, leaving passengers to wait and hope fo"
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Gautam C wrote a tip 18 May
" Air India needs a serious look on improving the overall customer services. My recent experience on Dubai to Sydney was extremely disappoing"
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rohtakdev wrote a tip 18 May
"Confirm before you fly, things change without notification."
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Round TripOne-wayMulti-city
Depart
Sat, 08/06
Return
Sat, 15/06
Travellers
1, Economy